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“Shockingly bad therapist”

Indulgence by the Sea
Certificate of Excellence
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Fee: Yes
Reviewed July 7, 2013

I am a true believer in the benefits of a massage and am a frequent visitor to spas for the tranquil environment. I was looking forward to this particular appointment, after a 2-week trip involving various destinations and lugging heavy luggage around. This spa came recommended by some friends, so I decided to try it and booked a “Pure Relaxation Massage”. The spa is nicely decorated and Sharine at reception is absolutely lovely. After checking in, Sharine offered me a glass of water and a warm, soothing footbath in a pretty bowl.
I filled out a form, which included important questions, such as “what areas of the body to avoid” for the therapist, which I answered carefully and the areas to avoid were filled out in capital letters, as one of them is my foot that currently has a broken bone in it.
Then my unkempt therapist came to find me and glanced at the sheet I filled out, apparently to ignore it or maybe even defy it.
As I took my feet out of the footbath, I decided to also point out the area on my foot with the fractured bone. She proceeded to press the area with her finger, saying “here”? Really? A sign of doom, which I mistakenly ignored…
Gladys, the therapist, took me to the massage room, where she left me waiting for many minutes. Apparently to go searching for a headrest that was missing, I realized later. Should the room not be prepped before she brings in the client? After installing the headrest, she left a couple more times, leaving the door open. The area outside of the room is a public area with various people walking by.
When she started the massage, she massaged my shoulder and went straight for the second area I had listed on the form to avoid: my underarms. I warned her, and she did it again. I advised her that she was stressing me out. She continued with my shoulders and placed the oil bottle right next to my head. As she turned my head to the side, she would press my face into the oil bottle. I moved the bottle. She then decided to go straight for: my two feet! I felt like I was experiencing a practical joke. After she squeezed my injured foot, I jumped and warned her again.
Before starting the massage I had asked her to focus most of the time on my back and shoulders. She seemed completely uninterested in my request when I voiced it and proved it by ignoring my wishes and spending about 5 minutes working on my back, and the majority of the time on my arms and legs. The opposite of what I had requested.
In addition, it is worth mentioning, that my massage room was right next to the reception area and in a public hallway to locker-rooms, etc, and I could hear loud voices the whole time.

The good news: Gladys also ignored the actual reservation I made and ended my massage after 50 minutes instead of the 80 minutes I had booked.
Sharine kindly only charged me for the 50 minutes and I told her I would request a different therapist if I return to this spa.
Then I went home to seek out the Pure Relaxation I had wanted.

3  Thank TisaL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (136)
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91 - 95 of 136 reviews

Reviewed July 7, 2013

Great 80 minute couple massage on the beach under a cabana. Our masseuses were wonderful and hit every spot that needed attention. Great for couples or anyone needing that little extra splurge on yourself while on vacation.
They do not accept Travelers checks.

2  Thank sandgscott04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

I got a muscle contracture in my back during my second day on vacation (I know…) so I went to the spa for a massage, to ease the pain. The staff was super friendly, and the foot bath was delicious. I was given a full body massage by Jeroen, which was awesome, and left me with a huge smile in my face and no signs of pain. Trust me, the guy has magic hands!

4  Thank Manu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012 via mobile

My husband and I stayed at the divi resort and booked our couples massage on the beach. This was a first time experience and we very much enjoyed it. The location was beautiful and relaxing. We went at 9 am, it was hot outside so I would recommend the earlier the better!

4  Thank Ashlobennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

The spa and the staff were nice but I was not impressed with my manicure at all. I peeled it off after about 3 days as some parts were too thick and gloopy and didn't look right. 2 of my cuticles had been pushed back too much and started to bleed the next day! I loved this hotel and will return but I don't think I'll visit the spa next time.

1  Thank VFWorcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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