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“Lied to and insulted”

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Divi Village Golf and Beach Resort
Ranked #4 of 6 Hotels in Oranjestad
Certificate of Excellence
Windsor, Canada
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Lied to and insulted”
Reviewed November 14, 2013

My wife and I visited here to look into their time share program and we were promised transportation back to the hotel we were staying at when we were finished and that it would only take an hour.

4 hours later, we found ourselves sitting with their "closer" who was a bit abusive verbally, rude and insulted us to our face.

After that, we were left with no way back downtown and due to it being Sunday, we couldn't even catch a bus. It ruined a day and resulted in a long walk back to downtown.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Raev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (512)
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Columbia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 10, 2013

They allowed us to do an early check in, which is always a plus (and nice to know that you have the option if you need it). This is a slower and more quiet venue than others. If you are looking for a rousing and raucous venue, this is probably not for you. Generally speaking, this is where some of the older vacationers showed up, so there's not going to be a whole bunch of noise and activity, and if you prefer the quiet time, and don't want to be around a lot of youth, you will enjoy this venue. It is a bit dated, and by "it", I mean everything, the building, the HVAC, the furniture; there is virtually nothing there that isn't at least 15 or 20 years old (or older). It's all been kept up for the most part, but it's dated. On the plus side, this is gated area, so you have to have your key-card in order to drive in (which limits the amount of people you will have to compete with in getting a parking space) but the roads are a little narrow and from time to time you’ll have to share them with golf carts used by maintenance crews so be advised. There was also what I refer to as "the plague of flying ants". This was more of a nuisance than anything else, as I'm not sure you can completely control when the ant broods launch, but there were droves of them dead in the hallways and stairways. I should note that the cleaning staff did come out and sweep and clean them up and if they hadn’t allowed us to check-in early (which they did as a courtesy to us), we likely would not have known they were there, but it was just off-putting to see them (and step on them) on the way to the room because they covered the entire stair way floor.

Room Tip: I got nothing... it all looked pretty old, I doubt one room was any better than any other
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BJF2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 7, 2013

I stayed i this resort 2 weeks with all inclusive. I think that the location is really good because you can see white sand and marvellous light-blue sea like in postcards. The room was nothing special seem to be old and not clean as i expected. What is really good is that you've a kitchen corner but the noise of the fridge was so loud. The WI-FI internet connection is not free in the rooms and not very good quality. The hotel offers a great selection of restaurants and you can move also in the others DIVI resorts around the dutch village. The reception and customer care was the worst thing. I did all check-in in divi tamarjin and during the check out the employee told me that i cannot do the checkout there. I took my luggage and i moved to other Divi 1km far away to do the checkout!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alexagata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 29, 2013

Great place to stay in Aruba. Very accommodating, knowledgeable staff. Close to town and great restaurants. Swim up bar on premises. Complementary beach cabanas with an attendant to ensure we were well cared for. Paradise. We will be back!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 23, 2013

My long time friend owns a time share here. According to her, the rooms were all newly renovated.
I thought the room was "ok", but nothing to rave about. Very poorly stocked if anyone was planning
to eat any meal in the room. Thankfully it is not an all inclusive hotel. Food is very average, with
Poor service! There are a wealth of good places to eat nearby, so be adventurous! The Divi has a fun bar on the ocean across the street..happy hr. every nite, 2 for one drinks!! The beach is very
lovely and the Divi pools are all very nice. Some of the help is outstanding, and have fun activities
if you are so inclined. Several off "campus" activities are great... ie exploring in jeeps, kayak trips,
the crazy bus,total fun!!! Worst part for me was not being able to get WIFI, but paying for it, then
Being refused a refund, when the new manager knew the situation. Most others had Wifi issues too.

Room Tip: Ask for an ocean view . One of the two top floors if possible.
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 17sunshine17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WNY
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 22, 2013

Stayed Oct. 12-19 2013. Birdie 1. 1 Bedroom. 1 3/4 bath. Pool view. I debated between 3 or 4 stars. There is upgrading going on right now, It needs some upgrading. The condo was good size. The bedroom large. Granite counters in kitchenette. The grounds are beautiful. The pool and beach are wonderful. The staff was very friendly. Service was quick and professional. We saw no examples of "Island time" at the pool bar or rests.
The dryer did work better with door open and very few things at a time. Still convenient.

We will be back.

Room Tip: We loved the pool view. Birdie 1
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Violet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sterling, Virginia
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 21, 2013 via mobile

Great to feel just like home in this condo style resort... Washer and dryer in the room so pack light and you really don't need much on this island, beach wear and night life change... Great breakfast buffet, nice pools and best of all prime beach access... Golf course looks great, but not a golfer, so can't say with experience.... Infinity pool with bar is a good way to spend the afternoon, but be careful, the bartenders know how to treat you, heavy handed to say the least...

Stayed March 2013, traveled as a couple
Helpful?
4 Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Divi Village Golf and Beach Resort

Property: Divi Village Golf and Beach Resort
Address: Juancho E. Irausquin Blvd 93, Oranjestad, Aruba
Phone Number:
Location: Caribbean > Aruba > Oranjestad
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Oranjestad
#4 Romantic Hotel in Oranjestad
#4 Spa Hotel in Oranjestad
#4 Top resorts Hotel in Oranjestad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Divi Village Golf and Beach Resort 4*
Number of rooms: 348
Official Description (provided by the hotel):
This beautiful all-suite resort offers guests over-sized studio, one- and two-bedroom suites with fully equipped kitchens perfect for both couples and families. Amenities include 9-hole golf course and clubhouse, 3 freshwater swimming pools, tennis courts, water sports center, 3 restaurants, fitness center, and complimentary transportation to the Alhambra Casino. A wide, white sand beach is just steps across the street. An all inclusive program is available sharing amenities with the neighboring Divi Resorts. ... more   less 
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Also Known As:
Divi Village Golf And Beach Hotel Oranjestad
Divi Village Hotel And Beach
Divi Village Resort And Beach
Divi Village Aruba
Divi Village Golf And Beach Resort Aruba/Oranjestad

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