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“A B&B where guests are an afterthought” 2 of 5 bubbles
Review of Hidden Eden Aruba

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Hidden Eden Aruba
Ranked #3 of 12 Oranjestad B&B and Inns
Certificate of Excellence
Sf Bay Area
Level Contributor
252 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
“A B&B where guests are an afterthought”
2 of 5 bubbles Reviewed January 26, 2013

We spent 4 nights at the "Adam & Eve" room. We really were torn on how to review this place. A few days before we were to arrive, I received an email from Roy advising that he was to be out of the country during my reservation, and provided me with the cell phone number of his wife. I didn't think much of this at the time, but it clearly was a sign that things were not as they should be. In all of the emails that I exchanged with Roy when making the reservation, he noted that breakfast was to be served starting at 7AM. As we're typically early risers, this was great, because we made arrangements in advance that assumed that we'd be done with breakfast by around 8AM. However, upon arrival, we were greeted by Roy's wife, Grace who commented that she would provide breakfast at 8AM. She showed us to our room, and commented that since Roy was out of town, she would "do her best" to make us comfortable. That sounded great, but didn't exactly inspire much confidence. We inquired about the wifi password, and Grace literally had no clue what it was, and copied down a list of possible passwords for us, none of which were 100% accurate. We tend to rely on wifi when we travel, as its very handy if we want let relatives & friends know we're ok, do some spur of the moment research on a restaurant that we saw while driving around, or look up driving directions or opening hours for something. After fighting with the wifi passwords for an hour, I eventually figured out that the right password was actually a combination of two different passwords that Grace had written down. If this was the only issue during the entire stay, I would have brushed it off as a minor issue, and likely not even mentioned it.

However, the following morning we were up & waiting for breakfast at 8AM, and Grace was no where to be found. At around 8:10AM she literally stumbled out of the house commenting that she had slept through her alarm. To add insult to injury she then asked us what we wanted for breakfast. This would have been an amazing gesture had she asked this question the day before, but to ask us when you're already technically 70 minutes late for breakfast was incredibly frustrating. We had no clue how to respond to that question, as this isn't a restaurant, so we can't just name something randomly and logically expect that she'd have the ingredients and knowledge of how to make it. We eventually settled on omelettes for breakfast, and the food was fine. But the fact that we were clearly being bent to Grace's schedule was rather frustrating.

The 2nd full day, we needed to be out at Palm Beach by 8:45AM to catch a snorkeling cruise. Had breakfast been offered at 7AM as originally promised, then everything would have worked out perfectly. However, since Grace wasn't willing to provide breakfast any earlier than 8AM (and then it was still subject to her inability to wake up on time), we decided not to even bother with her breakfast, and simply found something near Palm Beach.

On the 3rd full day, we were up waiting for breakfast at 8AM, and once again, Grace wandered out to ask us what we wanted. We went through the motions yet again, and settled on omelettes. We commented that the next morning we needed to leave no later than 6AM to catch our flight home, so we'd be skipping breakfast. Grace offered to prepare breakfast for us at 5:30AM. We were pleasantly surprised by this offer, and readily accepted. However, she also requested that we knock on her door as soon as we're awake, just in case she misses her alarm.

On the final morning, my wife knocked loudly on Grace's door at 5:10AM, and there was no answer or response. We hoped that didn't mean anything, and when 5:30AM rolled around, we were seated at the table in the garden waiting for breakfast. Sadly, the house was still dark, and Grace was no where to be found. We knocked on her door yet again, and still there was no response. We sat around in the mostly dark garden for another 30 minutes, and finally gave up and left for the airport at 6AM.

I should note that our room was quite nice. It was clean, the beds were comfortable, and everything was in working order. If this was a 'normal' hotel, and not a bed & breakfast, they likely would have gotten 4 or 5 'circles' as a rating in the review. However, they repeatedly failed miserably on the "breakfast" portion of the equation, and this was after telling us one thing, and then doing another altogether. If they weren't equipped to provide breakfast when they said they would, then the least they could have done was offered some form of compensation. At a minimum I would have expected an email apologizing, yet its been several days since we departed, and I've heard nothing.

I've noticed that in all the positive reviews, only Roy is mentioned. He seems to prepare the meals, and run the B&B. Its rather unfortunate that Roy wasn't around while we stayed there, as I'm guessing that our experience would have been quite different under those circumstances.

  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank netllama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 reviews from our community

Traveler rating
    84
    25
    5
    3
    1
See reviews for
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
St. Thomas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 26, 2013

Hidden Eden was a blessing for my husband and I. We were only in Aruba three nights before heading to Venezuela and we were looking for an safe, clean and economic place to stay during the 2012 Christmas season. We were looking for beaches and activities, not for casinos and shopping. Hidden Eden was perfect; the room we stayed in was comfortable, there was lots of space for luggage and the air conditioning worked fine. Beach towels were provided which made packing a lot easier.

The common area is a huge, beautiful garden where you can read and have breakfast with other guests in the morning. Breakfast was always different and very good. The other guests were always very open and sharing about what they recommended on the island and where to go. Roy, the host/cook, is very helpful and will even bring you to your beach of choice in the morning if he is available. Because of the location I would advise renting a car so that you can go to and from Hidden Eden as you want; while taxis are available, some days we paid as much in taxi fees as we would have renting a car (taxi's are well regulated on the island so prices are always fair). Regardless, renting a car would have made exploring the island a little easier and it appears that there is adequate parking in most areas and at many of the beaches.

We will definitely plan on staying at Hidden Eden on our next trip to Aruba!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MalOrly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, Georgia
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Hidden Eden is a great hideaway from the crowded hotel area on Aruba. Roy and Grace are lovely hosts and treated us like family! They shared a wealth of knowledge if asked but they were never intrusive. Roy even shared some books with me. Their gardens are spectacular and you are free to relax in hammocks or in comfy chairs. Roy's pancakes are to die for, especially with the Dutch apple butter! We would definitely recommend Hidden Eden to friends and family.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Berne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 8, 2013

Staying at Hidden Eden B&B made our Aruba Christmas vacation (12/25 – 12/30) really special. If you like to stay with a real Aruban family and learn about their fascinating and beautiful little island this would be the perfect place for you. (If you like the hustle and bustle of big hotels and want to be in the middle of it all, this is not your kind of place).
Roy and Grace are friendly and generous hosts who go out of their way to make you feel welcome. We stayed in cottage number 3, our room was much bigger than any hotel room. We had everything we needed; a large bathroom with excellent water pressure and hot water, two really comfortable beds, a well-working air-conditioner and all the peace and quiet in world. Breakfast took place in the lush garden area where we would meet the other guests and often spent time chatting and exchanging travel tips. My philosophy holds true: stay at interesting places and you meet interesting people.
Hidden Eden is about 5 minutes by car from Eagle Beach. If you do not rent a car or a motor scooter, taxis are readily available and come within 5 minutes of calling. Roy will offer to drive you whenever he is free (but please, people, do not take advantage of his friendliness and let him have some well-deserved rest).

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Solli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed December 31, 2012

We stayed at Hidden Eden for 2 nights on our way home from Bonaire in June 2012. We chose it because we didn't want or need to pay resort prices for such a short stay. Hidden Eden is several miles outside of Oranjestad, which has some pros and cons, depending on what you want to do while visiting Aruba. It's easy enough to drive back into town, though the traffic there seemed heavy. On the other hand, Hidden Eden is in a residential area, so if you want a quiet base of operations, have a rental car, and prefer to eat on your own, it's a great option. We went snorkeling and visited Arikok National Park, so it didn't matter to us that we were not in town. The main disadvantage of the location for us was that there wasn't a place to grab something to eat (at least that our hosts could recommend) within walking distance.

Hidden Eden is a slightly unusual B&B–instead of the rooms being in the house, they are free-standing behind it, surrounded by Roy and Grace's elaborate walled garden–if you're a gardener, you'll probably love it, and even if you're not, it's pretty impressive! We met both of our hosts, but mostly interacted with Roy, who was excellent company at breakfast (which he made for us) and told us a lot about his family, life in Aruba, Arikok Park, etc. We also got a great tip from his son regarding where to go for dinner--Zeerover in Savaneta (look it up here on TripAdvisor!). Hidden Eden is equipped with WiFi, though we found it worked better out in the garden. Roy and Grace have dogs and cats who are sometimes out and about in the garden, so if you have allergies, please take note.

As of December 2012, their web site has not been updated to reflect all of the rooms available. Our room was one of the newer ones. It was very large–probably the size of an efficiency apartment–and had A/C, a sink and fridge, a bathroom, and full tile floors and metal rack shelving to handle beach gear. Beach towels were also provided. It was only after we left that it occurred to me that (at the time, at least) there was no TV–but obviously I didn't miss it! Outlets were North American-style, but there may have also been some European ones. Since the place was new when we stayed there were still a few rough spots, but nothing problematic. A small table and a couple of chairs would have been a nice addition, as there was plenty of room.

I recommend Hidden Eden for single travelers, friends or couples either on a budget and/or for whom the casinos and shopping in town are not a big draw.

If I ever go back to Aruba, I would definitely look into Hidden Eden again!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank flevine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nizhnevartovsk, Khanty-Mansiy, Russia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 30, 2012

Very-very friedly owner and staff. Nobody disturbs us, very still and nice. The room has all you need. Very comfortable beds. Never seen such soft and enjoyable bedclothes. We got more then we paied for. The hammock makes your evening more pleasant!
Thanks a lot, Roy!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Alinatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasant Hill, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 24, 2012

My friend and I spent four nights at this great little B&B. Roy; his wife, Grace; and their son, were the most hospitable owners! Roy was able to drive us to the beach and occasionally to downtown due to our not having a rental car. The room was relatively big and clean and had an A/C, a fridge, and a sink. Roy was even amenable to people using the kitchen to cook their dinners.

The only downside for us was that, without a rental car, it was hard to get around without having to pay a $9 cab fare to go anywhere. But this wasn't a downside to the B&B, just make sure you have a lot of cab fare, or rent a car.

We had a great time, met great people there, and we highly recommend this place!

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank editorgirl31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hidden Eden Aruba

Property: Hidden Eden Aruba
Address: Bushiri 12, Oranjestad, Aruba
Phone Number:
Location: Caribbean > Aruba > Oranjestad
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites
Hotel Style:
Ranked #3 of 12 B&Bs / Inns in Oranjestad
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hidden Eden Aruba 3.5*
Number of rooms: 4
Official Description (provided by the hotel):
Peaceful location for those travelers not wanting the hustle of a hotel, located 5 minutes drive from the beach and town. We are next to the Caribbean's most beautiful garden center and a new botanical garden. ... more   less 
Reservation Options:
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Also Known As:
Hidden Eden Aruba Oranjestad

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