A group of us decided to give the Blu Pineapple a go of it after a high recommendation from a young lady at the little grocery store where we stayed gave it a glowing review. We figured what did we have to lose. The young lady strongly suggested reservations and we took her advice and phoned ahead. Upon arriving at the Blu Pineapple, we were greeted by a Chef who stated they were known for their pizzas. Upon entering the Blu Pineapple, we noted there was a different signage in the doorway that referenced a pizza shop, which must have been a previous owner.
The hostess took us to our table and we were seated. We sat for a quite a while before anyone took a drink order. The owner, Shauna, did come to our table and introduced herself and told us about herself, the restaurant and the food and suggestions we should try, one of which was lobster bisque. Shauna also suggested a couple drinks. A waiter followed up and took our drink orders. The drinks Shauna had suggested were different, they weren't bad but they definitely were not in the same category with a mudslide.
After half hour or so, another waitress came by a took our order for an appetizer and dinner order. When tried to order lobster bisque, our waitress informed us the restaurant didn't have any. We thought that was odd because Shauna indicated it was one of the specialties and we should give it a try. We settled on for mussels over linguine, along with a couple of calzones, a pizza and conch fritters, a salad and fish water. The fish water was another suggestion made by Shauna, as was the calzones. Shauna praised the fish water and stated her Chef's calzones were the best on the island.
The fish water was first dish to arrive to the table. Our friend decided to sample it while we were waiting for other food to arrive. His exact words upon sampling the fish water was "it took his breath away" because he wasn't expecting it to be as spicey as it was. The spiciness overpowered everything else that was included in the dish. One couldn't taste the kinds of fish that were included in the fish water.
Next, the mussels with the linguine arrived. This dish was fantastically flavored. The mussels were cooked perfectly, not over or underdone. The sauce over the linguine was scrumptious and the linguine noodles were cooked to perfection. Unfortunately, the perfection for the remainder of the that food followed ended with this dish.
When the calzones arrived, they were bland, with no taste. My calzone was pepperoni with cheese and mushrooms - I've never had a calzone cooked with absolutely no marinara sauce. Pepperoni, mushrooms and cheese placed between doe and then baked and that was it. I had to request marinara sauce on the side to give some flavor to the calzone. My friend's wife's calzone had raw meat inside of it and it was poultry. When we called the waitress over to let her know the poultry was raw, the response from the waitress was strange. The waitress looked at our friend like she had two heads as if to say "why can't you eat raw poultry." The waitress did not want to return the calzone to the kitchen to have it cooked properly.
After about another half hour, another waiter came to the table to deliver the conch fritters. He too, inquired whether everything was all right. Our friend inquired where her calzone was and she proceeded to tell the waiter that it had raw poultry in it. The waiter was appalled that someone brought her a raw calzone to the table and immediately went to the kitchen to check on her order. A few minutes later, he brought her calzone back to her. Needless to say, our friend checked her calzone over completely cooked before attempting to eat it.
The conch fritters were a complete disappointment. There was no flavor to them at all. The only flavor that could be attributed to them was the accompanying curry mayonnaise, which was too spicey to eat.
After all of this had occurred, Shauna made her way back to our table again to check on us and to inquire how our meals were. We told her about the raw meat in the calzone so she was well aware of the situation. Shauna inquired whether we were going to have dessert to which we replied we were. Earlier Shauna informed us to make sure we tried the key lime pie because she had the best pastry chefs on the island, all of her desserts were awesome.
The waitress came to take our dessert order and when we tried to order key lime pie, we were immediately informed there was no key lime pie at the restaurant. An inquiry was made about the banana flambé to which the waitress replied "the bananas are sliced and placed on a grill and they are grilled." I really don't think that's what flambé means. Our friends ordered the chocolate cookies with ice cream and we ordered the banana flambé. We also ordered coffee with our dessert. Each of us received 1/2 cup of coffee about 1/2 hour before the desserts arrived at the table.
Shauna returned to our table before our desserts were delivered to the table. My friend brought her attention to the fact that our coffee cups were only half filled. Shauna looked at the half full coffee cups and laughed. Shauna asked us if she ordered the key lime pie to which we replied we had not because we were informed she was out. Shauna looked stunned that she was out of a dessert that she was telling everyone in the restaurant to order and stated that her staff should be informing her when the kitchen runs out of things. Again, Shauna laughed about the coffee and made no effort to do anything about it.
I'm not going to go into how bad it was trying to cut into the cookies or scoop the flambé sauce with spoons that are about three inches long. Nor will I discuss the length of time it took to get our checks. But suffice it to say, we were at the Blu Pineapple for 3 1/2 hours for a dinner that should have taken 1 1/2 hours to serve. We were on vacation and we do know how to have a good time so we made the best of a not so good situation. We were not expecting a free meal out of the comedy of errors that kept coming, but at the very least, we would have expected Shauna to acknowledge what had occurred. That is what good customer service is about.