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“Very poor hotel, expensive & poor service”

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Grand Royal Antiguan Beach Resort
Ranked #14 of 16 Hotels in St. John's
A TripAdvisor Member
Nottingham, England
1
Reviewed September 18, 2003

My friend and I stayed at the Royal Antiguan 3rd - 11th Sept 2003. The hotel is shabby, in desperate need of investment. The pool is dirty, with rough concrete under the water so you end up with many cuts and scratches, so be careful. The staff are rude, badly trained and no customer service exists. I only met 2 nice staff whilst staying there. The food is mediocre and very expensive - at least 4 times more expensive than other places in St Johns. It is also expensive to get out of the resort in taxi's - so try to share with others to keep the cost down. The only good thing is the beach which is beautiful. However, you will be hassled to buy trips, which are more expensive than properly organised trips - so be aware. Also I was propositioned on the beach with the person exposing himself! If you are female you will be hassled. All inclusive does not include a whole host of things, so make sure you have taken a fair amount of money with you. The best thing to do is not go all inclusive and then get out of the hotel on the properly organised boat trips, which are fantastic. You are away all day and are given free drinks and a barbecue for lunch. The island is beautiful and well worth exploring.

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A TripAdvisor Member
UK
12
Reviewed September 15, 2003

Hi Readers, Before we left for Antigua, my Husband and I, both read some positive and negative reviews about the Royal Antiguan, which did worry us, but we went with an open mind, hoping to make the best out of our holiday. The airport is about 15-20 minutes away from the hotel. As we checked in, we were welcomed with the Local Rum Punch. It was very hot, but nice. I personally could not wait to see the room, as i read some bad reviews about it! By the way, the receptionist upgraded us to the Bay View Room,as it was our anniversary and we asked for it!! So, make sure that you ask for an upgrade too...no harm in asking, you might get lucky and get an upgrade! The room was of an average standard with two double beds, a TV that did not work ( got it replaced after a long discussion with the receptionist), the bathroom had some rust here and there ( IT SERIOUSLY NEEDED MAINTENANCE) and there were no towels at all in the room. The was no safe in the room, so we had to use the reception safe at a cost of $3.00 a day. The beach was lovely and the swimming pool area was good too. We spent most our times on the beach, so we did not bother re-upgrading our room to a deluxe one. After all, if i was expecting a five star hotel room, then i suppose i should have paid for one. My husband really enjoyed all the watersports available on the beach. There are lots of vendors who would hassle you while you are trying to just relax on the beach, but a polite:'NO THANK YOU' would be enough for them to understand that you are not interested. There is Mr Piper who is the Foot Reflexologist, he is actually very good, so try him. MAKE SURE THAT YOU GO ON AN ALL-INCLUSIVE PACKAGE! The Lagoon Restaurant was my favourite, as it had different types of buffets. Andes Restaurant facing the sea was ok ( not my personal favourite)- because of the number of cats over there & i also spotted lizards, so we did not go back there again for dinner! We went there for lunch most of the times, but that was ok. The beach grill was nice too. Barringtons was nice, we went there twice. The service was overall good. If there is any divers out there, make sure that you check for The certification of the diving master who you go with as not all the Diving school over there are registered with padi (avoid deep bay Divers) and it can be quite risky!!! Sightseeing was brilliant, although shopping was not good at all which was a disappointment. Overall, we both had a good time and we would probably go to other parts of the Carribean and see what they are like.

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A TripAdvisor Member
Baltimore, Maryland
1
Reviewed September 5, 2003

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Reviewed September 4, 2003

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A TripAdvisor Member
Wilmington, DE
14
Reviewed August 22, 2003

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A TripAdvisor Member
Annandale, VA
16
Reviewed August 14, 2003

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Reviewed August 1, 2003

5  Thank romanx7204
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Additional Information about Grand Royal Antiguan Beach Resort

Address: Five Islands, Deep Bay, St. John's, St. John's, Antigua
Location: Caribbean > Antigua and Barbuda > Antigua > Saint John Parish > St. John's
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 16 Hotels in St. John's
Price Range: $150 - $600 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Royal Antiguan Beach Resort 3*
Number of rooms: 250
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Also Known As:
Grand Royal Antiguan Beach Hotel St. John`s
Grand Royal Antiguan Beach Resort Antigua/Saint John Parish

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