The day we arrived, there were several people leaving early which was an ominous sign - we soon realised why. Here are some of the lowlights:
We had read about the air conditioning on this site, but stupidly thought that if we contacted Jumby up front we could resolve it. They promised us we would be in a room with new AC, what we got was 4 days of an AC unit which sounded like a freight train - we were unable to sleep. There was Zero interest from the onshore management and the problem was only resolved when I contacted Rosehood HQ in Dallas to find someone who understood the problem. It did get resolved.
Antigua airport is a filthy shack - no lounges or priority check in, no stores etc
If you are someone who thinks 'charm' is having your food thrown down in front of you by surly waiters then this is for you. The service was the worst we have ever experienced, there is noone in charge of the restaurants, your meal is brought to you by 10 different people, no one appears to have been trained on any of the most basic waitering skills (pouring a lady's wine first)
The food was awful - well below the standards in any above average restaurant. We tried sending it back then gave up. We looked forward to buffet night so we could get some salad rather than go home hungry (there are no snacks)
We walked off the ferry expecting a classy resort - what we got was yobs in england footbal strips getting drunk at midday, before entering the water for lots of noisy games
House wine was undrinkable - we were forced to purchase wine every night
Take books, bizarrely there is a store but it doesnt sell books (on a beach Island??!!) so you have to travel to the mainland, which is squalid
In short, this was without doubt the worst 'luxury' experience we have ever had. We are regular guests at the Mansion on Turtle Creek (Rosewood's flagship resort) and Jumby bay is light years away from that hotel in terms of service, cleanliness and food. The resort manager was unwilling to accept the faults and inspite of out bad experiences I had to argue to have the bill reduced.
I would urge anyone considering this place to re-think. Rosewood management knows they have a problem with the resort which they are 'working through' - I suggest you let them work through it on someone elses money, c.$1k per day is simply off the scale for what you get at Jumby.
- Official Description (provided by the hotel):
- A 300-acre private island located just two miles off the coast of Antigua, Jumby Bay, A Rosewood Resort casts a spell of serene enchantment. A naturalist's haven that plays host to a variety of wildlife a midst the tropical foliage and pristine, white sand beaches, this all-inclusive hideaway is recognized world-wide as a private island resort paradise. With 40 luxurious resort rooms and suites, and a host of privately owned residences, Jumby Bay's exemplary hospitality is something that has long been lauded by the Caribbean's most discerning travelers. ... more less
- Reservation Options:
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- Also Known As:
- Jumby Bay, a Rosewood Hotel St. John`s
- Jumby Bay Antigua
- Jumby Bay, A Rosewood Resort Antigua/Saint John Parish