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“Excellent New Year's Eve party 2013”

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The Parkway Hotel & Spa
Ranked #1 of 2 Hotels in Cwmbran
Certificate of Excellence
Reviewed January 7, 2014

I just wanted to say a huge "Thank you" and "Congratulations" to The Parkway for the New Year's Eve party I attended on 31st Dec 2013. The Glam Rock theme was really good fun, well put together and the live music was fantastic.

Everything from the warm-up by the Glam Rock duo, the walk down the lighted catwalk, the ambiance, the room lay-out, the food, the service by all the waiters / waitresses / bar staff, the live band who were brilliant, right through to the disco was really well done and well thought through.

I have to say it was probably one of the best New Year's Eve parties I have ever attended.

We hope to be able to do something equally as good for next New Year.....you have a lot to live up to now though!

Please pass on our congratulations to whoever organised the event - they did a really good job.

Many thanks

Carole

  • Stayed: December 2013, traveled with friends
    • Value
    • Service
Thank Caz1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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978 - 984 of 1,161 reviews

Reviewed January 6, 2014

Enjoyed a superb Xmas lunch at the Parkway - I go every year with my husband, but this year topped them all! Excellent value, superb food, and the friendly and efficient service could not have been bettered. Definitely recommend, I have already booked Xmas lunch for 2014 this morning. New ownership working wonders.

Stayed: December 2013, traveled as a couple
1  Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

  • Stayed: January 2014, traveled as a couple
    • Value
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Review collected in partnership with Best Western GB
1  Thank Michelle T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 3, 2014

Myself and family were here at the parkway for Christmas Day lunch. Not for the first time. May I say how improved it was this year. The staff were very attentive, service was quick and the food hot and plentiful. Previous years we have had a carvery style lunch which involved queuing but it was nice to just sit at the table this year and have our lunch brought to us. Well done to all at the parkway. Looking forward to next year.

  • Stayed: December 2013
    • Value
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Thank Tdh14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry J, General Manager at The Parkway Hotel & Spa, responded to this reviewResponded January 4, 2014

Dear tdh14,

Thank you very much for posting such a lovely review.

We are delighted that you enjoyed our Christmas Day Lunch this year and that you found it had improved from previous years. The feedback we have received regarding Christmas Day Lunch has been wonderful and we are already busy taking bookings for next year.

Many thanks for your lovely comments we really do appreciate them and we look forward to welcoming you back.

Best wishes

Kerry Jennings
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western GB
Thank G D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Kerry J, General Manager at The Parkway Hotel & Spa, responded to this reviewResponded January 4, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 2, 2014

We had a Christmas Party Party at this hotel and it was terrible! I will share why

1. The tables were so squashed together you could not move your elbows
2. The waiting staff were terrible, servig one side of the table way before the other side, meaning one side had finished a course before the other started.
3. Once clearing the tables the waiting staff assembled all the dirty crockery and cutlery on tables on the dance floor. I looked on in horror as I watched staff scrapping food off plates into buckets! Surely the kitchen is the place for this. It was like my old school canteen.
4. The price on the wine menu was £2 less than on the till - we noticed, I bet many didn't
5. The dance floor was too small for the amount of people they crammed in.

Looks a nice enough hotel but avoid for functions and party nights. A complete waste of money.

  • Stayed: December 2013, traveled as a couple
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2  Thank WELSHCAROLINE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry J, General Manager at The Parkway Hotel & Spa, responded to this reviewResponded January 3, 2014

Dear WelshCaroline,

We have sent you a private message asking you to get in touch with us regarding your recent review of our Christmas Party Nights.

We take all reviews very seriously and we are horrified by your comment with regards to clearing food improperly. Having worked every party night this year I can assure that this is not the case. The tables you describe in your review is one table in the middle of the room used as a serving area for our waiting team to temporarily place their plates before carrying them straight to our kitchen.

We are sorry you felt squashed, the seating plan is carefully outlined by myself and the ideal seating is always in place for every table in our Suite. We understand you felt that the dance floor was too small, we do have an excellent DJ and it did get rather busy on times.

With regards to the Wine menu, we had a separate menu in place with promotional offers on our house wine for all guests pre ordering prior to the event.

Overall, our party nights in which we served over 1900 guests have been a huge success this year as expressed in some of the latest Tripadvisor reviews, priced at £35.95 for a five course meal, live band, tribute act & disco we have already taken bookings for 2014.

We are extremely disappointed with your review and again, we would encourage you to please get in touch so we can learn more from your feedback.

Yours faithfully

Kerry Jennings
General Manager

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Reviewed January 1, 2014

We were a group of eight friends celebrating New Year's eve at the Parkway Hotel for yet another year. We dined in the lounge where the staff were very attentive and the buffet excellent. The choices were plentiful and of a very high standard, even excelling what we had enjoyed in previous years. We stayed overnight in very comfortable rooms and an excellent breakfast the following morning. Thank you to all the staff at the Parkway. F.O.W.N.B.A

  • Stayed: December 2013, traveled with friends
    • Value
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Thank Glyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry J, General Manager at The Parkway Hotel & Spa, responded to this reviewResponded January 4, 2014

Dear Glyn J,

Thank you for taking the time to post your review of our New Years Eve party in our lounge.

We are delighted that you enjoyed the evening and that you found the buffet to be excellent this year. Your great feedback is very much appreciated and thank you for sharing it.

We wish you a happy new year and look forward to welcoming back to our hotel for another new year celebration.

Best wishes

Kerry Jennings
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Parkway Hotel & Spa

Address: Cwmbran Drive | Newport, South Wales, Cwmbran NP44 3UW, Wales (Formerly Best Western)
Phone Number:
Location: United Kingdom > Wales > South Wales > Torfaen > Cwmbran
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Cwmbran
Price Range: $108 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Parkway Hotel & Spa 4*
Number of rooms: 80
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Also Known As:
Best Western Newport
Newport Best Western
The Parkway Hotel & Spa Cwmbran, Wales

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