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“Overnight stay and weddding”

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The Parkway Hotel & Spa
Ranked #1 of 2 Hotels in Cwmbran
Certificate of Excellence
Cardiff, United Kingdom
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Overnight stay and weddding”
Reviewed May 12, 2013

It is the first time for us to stay here and we were very happy with the Hotel.

When entering there is a very spacious lounge/reception area but at the same time had a cosy feel to it.
We arrived at two o'clock and the hotel was busy but didn't feel crowded,,check in was smooth and the room very comfortable.

There were plenty of staff on hand and any request was dealt with, with a smile.
The only minor gripe is the breakfast area which was crowded at the buffet area.The food however was very good.
We would stay here again without hesitation

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry J, General Manager at The Parkway Hotel & Spa, responded to this review, June 1, 2013
Dear Paul B,

Thank you for taking the time to post your review on Tripadvisor.

We are delighted you enjoyed your recent stay with us and that you found our hotel to be cosy, your kind comments are very much appreciated.

We also appreciate your feedback regarding our breakfast buffet, which can be a little busy on times. To avoid this we have now moved the buffet table slightly, allowing our guests to access the buffet more freely.

We sincerely hope to see you again in the not so distant future.

Best wishes

Kerry Jennings
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Yorkshire
Level 3 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 11, 2013

A really pleasing stay: 3 nights on a large group booking and amazingly well looked after by a superb staff team. Excellent room, attentive service, immaculately maintained throughout. This is a well designed hotel and delivers far more than one might expect in this sector of the industry. A credit to all of those responsible - well done!

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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ExperiencedBrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry J, General Manager at The Parkway Hotel & Spa, responded to this review, June 1, 2013
Dear ExperiencedBrit,

Thank you very much for posting your review on Tripadvisor.

We are delighted you liked our hotel and your lovely comments regarding our team of staff are very much appreciated.

We sincerely hope you visit again soon and we look forward to welcoming you back to our hotel.

Best wishes

Kerry Jennings
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abergavenny, United Kingdom
1 review
Reviewed May 9, 2013

We have been using the Parkway as a meeting point for some time now. Until recently this was an unpleasant necessity but the new owners have really made a difference. And this is not just in terms of upgrades to the surface appearance, there has been a huge turnaround in customer service too. The staff seem genuinely happy to work there and were delighted to show us around some of the improvements. There are still a couple of areas that would improve the Parkway as a meeting place, for example the nearby Hilton offers Costa coffee and free wifi in the lounge area. But the Parkway is now a place we are happy to meet at rather than avoid. Well done to the new management for a great turnaround. See you again soon.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank If-development
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 8, 2013

I stayed here for one night as i was attedning a local event. The hotel was busy but the the stff were very friendly and service focussed. Room was everything it needed to be with functioning wi-fi although signal for the TV seemed weak.

A truly amazing brekafst that would not have discgraced a five star hotel with choice that included kippers and full vegetarian breakfast, pancakes etc.

You see so many hotel calling themsleves four stars when they are really three stars - this one is the real deal - would definitely stay here again

  • Stayed April 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
1 review
Reviewed May 7, 2013

My husband and I have stayed many times at the Parkway, but when we went at the end of April 2013 we were absolutely amazed at the changes. They are really great! Making the hotel embrace Wales is a really great idea. So much so that we are going to stay again next month.

We also had a very nice surprise went we recently stayed and that was see Sue Cork back. She is such a great asset, always warm and friendly and nothing is ever too much trouble for her. She is very professional and always looks the part. We do hope she is there when we return next month. Welcome back Sue; hope to see more of you!

  • Stayed April 2013, traveled as a couple
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Helpful?
Thank Jeanette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camborne, England, United Kingdom
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 7, 2013

Enjoyed the one night stay, the hotel has a real quality feel, good parking with staff that seemed to make a real effort. A great place to meet friends for a meal after a busy day. Just one word of caution for the business traveler, three separate people with multiple devices could not access the internet initially, later found out by chance that the log on screen can be found on a separate pop up Best Western window. This was not mentioned on the username and password slip, caused some irritation because the 3G signal was not good.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobertCat07843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 5, 2013 via mobile

We were impressed the minute we arrived in the foyer. The ladies on reception made us feel welcome and were very helpful and chatty. Our room was lovely with comfortable chairs to sit on, instead of having to sit on the bed to watch tv!
In the restaurant you had a choice of Al a carte or fixed price carvery we were a party of three and all had different but all looked and tasted yummy. The one thing that puzzled me was at the carvery there was only one way in and out, this did get a bit clogged up at breakfast.
Sitting in the bar after dinner by the log fire was very comfortable and homely, a very good atmosphere.
Our bed was very comfortable, the pillows were heaven. The one and only complaint was the window didn't open very wide to let fresh air in so in the summer the room we were in could get very warm, we spoke to reception re this and we were told we could borrow a fan, so as you see they will solve your problems as well. We will be going back to this hotel at some point in the future.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gbra263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Parkway Hotel & Spa

Property: The Parkway Hotel & Spa
Address: Cwmbran Drive | Newport, South Wales, Cwmbran NP44 3UW, Wales (Formerly Best Western)
Phone Number:
Location: United Kingdom > Wales > South Wales > Torfaen > Cwmbran
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Cwmbran
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Parkway Hotel & Spa 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Best Western Newport
Newport Best Western
The Parkway Hotel & Spa Cwmbran, Wales

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