Five minute wait for the door to be answered on arrival, once it was answered the owner had a phone pinned to his ear & left us for a further 3 minutes on the doorstep while he finished his conversation. He had no recollection of our booking & attempted to make us pay again for breakfast which was included on the day of booking. We were sent upstairs to number 11 and told to wait there while he found the keys. Eventually we got in the room & were disgusted to see hairs & dirt everywhere. The toilet still had pee splashes from previous resident, all ensuite fixtures were loose or falling off. The kettle was filthy, skirtings & windows obviously hadn't been cleaned in months & there were handprints all over the windows. After dining out we returned just before 10pm. The whole place was in darkness found a lightswitch for ground floor but the first floor landing needed a new bulb so we had to find our way in the dark. Also we should have been advised at the time of booking that building works were being carried out to the ground floor and that the terrace was unavailable. Basic hygiene here is non-existant & the Owner was completely ignorant. WORST place on earth, DO NOT stay here.
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