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“Not a hotel experience” 2 of 5 bubbles
Review of Gilsland Hall Hotel

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Gilsland Hall Hotel
Ranked #1 of 1 Hotels in Gilsland
Certificate of Excellence
Dudley, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Not a hotel experience”
2 of 5 bubbles Reviewed August 23, 2011

If you are planning to stay here then do read all the reviews. Those who have stayed in the best rooms have had a good experience but if you stay in the Spa rooms (still £90 for a couple per night) or below then I would suggest that you're very likely to be disappointed with your stay.
Our room was akin to student accommodation. There was mold around the windows. The bath was tiny. The towels, although clean, were not very good quality. Even in August we found the room chilly. You don't get a hair dryer in your room. The hotel advertises wifi but only the gound floor rooms have this. There were only old dining chairs to sit on in the room.
If you or one of your party is disabled then this could be the hotel for you as there are ramps and safety handles in abundance. I dread to think how the hotel would evacuate so many elderly/disabled people in case of a fire though as there are few staff on duty . The fire doors were wedged open by our room.
The grounds are nice and the building has the potential to provide a luxurious setting but the decor ,while clean, isn't very inspiring. They've tried to get as many chairs in all the rooms as possible. The dining room is full of pine kitchen tables that seat six and are closely packed together. The bar area is dark, brown, and uninviting.
The catering staff are very friendly with the older customers and offered to carry meals for those who couldn't quite manage the self service element of breakfast. They had special chairs for eldery people who needed support. The reception staff were not at all friendly and didn't explain the basic services the hotel had to offer. This could be why, even in August, the hotel wasn't full.
It is true that there is a seating plan for breakfast but as the hotel wasn't full we had a table to ourselves.
The hotel caters for coach trips and offers entertainment such as bingo and tea dances.
You can buy bar meals but we read the reviews so ate out at some lovely local restaurants.
This would be an ideal hotel for the 'Hotel Inspector' to turn around. My advice, if you are a couple (under 60) or a family group you could probably find better accommodation for the price asked for the spa rooms and below in the local beautiful area. It did have the feel of a geriatric Butlins, but without the fun!

Room Tip: If wifi is important to you ask for a ground floor room.
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  • Stayed August 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
8 Thank Annette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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254 reviews from our community

Traveler rating
    110
    79
    42
    13
    10
See reviews for
44
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Bristol, United Kingdom
Level Contributor
100 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed August 22, 2011

This was a last minute booking and from a distance this hotel looks impressive and it is set in a stunning location. However, the hotel decor is very dated and the rooms very simply furnished. It does have an air of the care home about it but that said, staff are very friendly, the beds comfortable and breakfast is very good. The showers are poweful and if you are looking for comfort and value and are unworried about staying in a modern stylish hotel then the Gilsland Spa has a lot to recommend it.

  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank johnfbobrien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 21, 2011

Just got back from Gilsland - went with Lee's of Durham, excellent holiday, couldnt have wished for better, staff were friendly and nothing was too much trouble, food was delicious and the room was perfect, the views from the room were beautiful, will definately go again - highly recommended :)

Room Tip: room 109 brilliant view
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  • Stayed August 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank aja1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed June 5, 2011

Picked up and escorted to Gilsland Spa Hotel by Tim Draper coach and (brill) driver Les, travelling through beautiful scenery to arrive at this stunning Hotel in its own grounds overlooking fields and woodland. Our rooms which I suppose you could say were a little old fashioned were clean, spacious, ensuite and had terrific views. The whole house was olde worlde but very welcoming and comfortable. Meals were well catered for and there was something for everyone. Evening entertainment was more for the older generation but bearing in mind the majority of the guests fit this criteria and even though our party of 12 ranged from 13 to 77 we were made to feel part of the crew!!.The grounds were immaculate with lovely shrubs and flowers which wherever you walked there was a bench to sit on. Our party made full use of putting green and bowling green. Myself and husband Tim went on all 3 walks listed in the room information and we have some amazing photos of the very scenic routes we completed and would have liked to have done and seen more. This is one of the nicest hotels we have ever stayed in and I would definitely recommend it to anyone of any age or ability. My mum is in a scooter and disabled access was not a problem at all. I certainly hope I get the opportunity to return in the not too distant future. Ab loved it :) sue xx

Room Tip: Room number 114 had terrific views
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  • Stayed May 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank SueScissorhandsC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 30, 2011

Stayed overnight whilst working in the area. We were the youngest customers by several decades. That said, the hotel was fine and the staff extremely accommodating. We asked for an early breakfast and the staff turned to and delivered a lovely spread. We had the "expedia rooms" down in the basement but even so they were a good size, clean, well outfitted and quiet - despite the evening cabaret going on above us I got a good nights sleep.

  • Stayed May 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank The_Cat_Whisperer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hull
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 16, 2011

Gilsland is set in most beautiful surroundings, hence the title. Yes, the decor is a little dated and the clientele tend to be in the older age group but the positives outweigh any negatives.
Rooms are variable in size and outlook, the best are superb and the worst are poky and dark. Worth paying the small supplement for one of the better rooms if you get the opportunity. The food is excellent and the dining room staff are all very obliging. The hotel is clean and the gardens / grounds well maintained.

  • Stayed April 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank salj53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancashire
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 6, 2011

coach tour.
very peaceful,woodland walks set in its own grounds.
outside the village of Gilsland,
very good touring point ,Carlisle,Hexham,Newcastle ,Durham also the Scottish boarders.
this is our 2nd time in as many years & will return again.

  • Stayed February 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LancashirePeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gilsland Hall Hotel

Property: Gilsland Hall Hotel
Address: Gilsland, Brampton CA8 7AR, England (Formerly Gilsland Spa Hotel)
Location: United Kingdom > England > Cumbria > Brampton > Gilsland
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Gilsland
Price Range (Based on Average Rates): $
Hotel Class:2 star — Gilsland Hall Hotel 2*
Number of rooms: 94
Reservation Options:
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Also Known As:
Gilsland Hotel Gilsland
Gilsland Hotel Brampton
Gilsland Hall Hotel Cumbria

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