If you are planning to stay here then do read all the reviews. Those who have stayed in the best rooms have had a good experience but if you stay in the Spa rooms (still £90 for a couple per night) or below then I would suggest that you're very likely to be disappointed with your stay.
Our room was akin to student accommodation. There was mold around the windows. The bath was tiny. The towels, although clean, were not very good quality. Even in August we found the room chilly. You don't get a hair dryer in your room. The hotel advertises wifi but only the gound floor rooms have this. There were only old dining chairs to sit on in the room.
If you or one of your party is disabled then this could be the hotel for you as there are ramps and safety handles in abundance. I dread to think how the hotel would evacuate so many elderly/disabled people in case of a fire though as there are few staff on duty . The fire doors were wedged open by our room.
The grounds are nice and the building has the potential to provide a luxurious setting but the decor ,while clean, isn't very inspiring. They've tried to get as many chairs in all the rooms as possible. The dining room is full of pine kitchen tables that seat six and are closely packed together. The bar area is dark, brown, and uninviting.
The catering staff are very friendly with the older customers and offered to carry meals for those who couldn't quite manage the self service element of breakfast. They had special chairs for eldery people who needed support. The reception staff were not at all friendly and didn't explain the basic services the hotel had to offer. This could be why, even in August, the hotel wasn't full.
It is true that there is a seating plan for breakfast but as the hotel wasn't full we had a table to ourselves.
The hotel caters for coach trips and offers entertainment such as bingo and tea dances.
You can buy bar meals but we read the reviews so ate out at some lovely local restaurants.
This would be an ideal hotel for the 'Hotel Inspector' to turn around. My advice, if you are a couple (under 60) or a family group you could probably find better accommodation for the price asked for the spa rooms and below in the local beautiful area. It did have the feel of a geriatric Butlins, but without the fun!
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- Also Known As:
- Gilsland Hotel Gilsland
- Gilsland Hotel Brampton
- Gilsland Hall Hotel Cumbria