I prefer to stay here than anywhere else when in Lipa because it is centrally located, being just a stone's throw away from Robinsons Mall, Starbucks, Army Navy (a local burger joint), Shakey's, and Big Ben (where a lot of fast food chains are situated). SM Lipa is also not far from this place and it's just a quick shuttle ride away from the hotel. Unfortunately, this place is not, by any standards, appealing. The facade and lobby might look nice and renovated, but their rooms are just horrific.
I have stayed in almost all types of rooms here, from the basic ones in the old building to the huge ones in the main wing, and not even once was I happy. The small rooms they have in Building B are already dated. Yes, they do clean the rooms, but I have had plenty of problems with these rooms than in any other hotel I have stayed in: clogged toilet bowls, dirty and stained linens, broken lamps, busted bulbs, power outlets with no power, malfunctioning water heater, and many others. Plus, their TV set is already too old and so small that what you're watching is hardly visible from your bed.
Also, as if these were not enough, the service in this hotel is just terrible. The reception will call you to force you out of the room when it's almost check-out time already, and it's irritating, especially because their clock is 10 to 15 minutes ahead. Once, I had to pay extra for overstaying in my room for an hour because they set my check-out time earlier than the time I got in my room. I cannot imagine having to pay this amount when I waited a good 30 minutes outside my room because their housekeeping had not tidied it up even when I reserved in advance. They could have asked me to wait in the lobby while they fixed everything, but they escorted me to the room and let me see the entire cleaning process instead as if I'm attending a housekeeping demonstration of some sort. This is not to mention that I had to carry my heavy bag while they were sweeping the floor and emptying the trash bin in front of me. What a horrendous experience!
Anyway, not all their rooms are old. Their bigger suites are newly-renovated but they're extremely overpriced. I stayed in one of these rooms once because I thought the experience would be better, but I felt like I was totally ripped off and I never dared book again. There's no way I am sleeping again on a foam mattress with no topper for the price they're charging for these rooms. Their bedding sets are also substandard even for a three-star hotel. The bed was very uncomfortable and difficult to sleep on and the pillows were hard as stone. The TV was big and wide in these rooms and the bathtub was okay, but other than those two things, their expensive suites are far from impressive. I could get a better and more decent place to stay in in Manila or Makati for the same price.
If you can, by all means, avoid this hotel. Otherwise, if you want a stay that's less than a complete disaster, book their newly-renovated rooms.
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- Also Known As:
- Anfa Royale Hotel Lipa City, Batangas, Philippines