Arrived at the hotel in the early hours of the morning, check in was smooth and allocated our room efficiently. The room was spacious enough for both of us, with a double bed and a single bed also, the bathroom was a bit cramped, with a small shower cubical, but was adequate. At this point I would like to mention the lady that cleaned our room, we asked for another pillow, and this request was acted upon speedily, also the various shape that she created on the bed from the towels and the bed clothes were amazing, and very entertaining, we looked forward to going back to the room to see what she had created, she worked long hours, often still cleaning at gone 5pm.
The food we thought was a bit hit and miss but we always found something to eat, but we only stayed a week, I think if we would have had a 2 week holiday you could get a bit fed up.
A lot of the bar and waiting staff lack or don’t possess any customer service skills, and were very often rude and unhelpful, ok I understand it was towards the end of the season, but we should all made to feel welcome, it is our holiday after all, we were never rude towards them. The two waiters in the outside dining area, Memhet and another waiter were always helpful towards us and always got the drinks from the bar while we were having our evening meal. A few of the younger bar staff were also very good towards people.
The hotel in general was nice with a good selection of swimming pools, and the beach was easily accessible, we never had a problem getting a sun bed at the pool area or the beach, there are towels supplied by the hotel to use at the pool and the beach, get a card from reception for 10tl (deposit) and have a clean towel every day, This could work out expensive if you have a large family, also pay a 50tl or £20 (deposit) for your safe deposit box key. You do get both deposits back at the end of your holiday.
We were given the sales spiel for the Turkish Bath by fat boy, we just had the Turkish Bath and skin peel, this was done over at the Elegance Hotel, and to be honest it was not very good experience, the place was cold, we had a much better Turkish Bath last year at another resort, Fat Boy does seem to generate lots of business, but the end result is a bit lacking the original sales patter. The entertainment team work hard, and are very engaging. But if I go to watch the evening show I want to be entertained and not to be the entertainment. We did have a nice time, and I would recommend this Hotel, but it is not a 5* the management just needs to address a few things to ensure guests are treated better, and with a bit more respect, by the staff.
You shouldn’t have to tip to get good service, it should be you tip when you get a good service.
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- Also Known As:
- Didim Beach Hotel Altinkum
- Didim Beach Resort And Spa
- Didim Beach Turkey
- Didim Beach Hotel Turkey
- Hotel Didim Beach