6pm Sat night. Place was pretty empty (like 4 people in the bar, couple of kids and none in the restaurant). Ordered a wine at the bar and walked through to the restaurant (literally through another door). Looked at the restaurant menu and told the waiter (just a young guy) that we would like to order from the Bar Menu as we had seen food we liked better on that.
He said we cannot do that and we had to walk a couple of metres to the bar to order from the bar menu.
When questioned he said because when it's busy the wait staff can't collect pizzas from the bar and bring them into the restaurant. CRAZY! Um, it wasn't busy? There was nobody in the restaurant? What a mad policy and one that needs looking at ASAP.
Girl serving in the bar was too young to understand what good service is. We had to get our own wine list because she ignored us completely, did not make eye contact and did not acknowledge our arrival whatsoever. Yes she was pouring wine for another patron but a quick smile or 'be with you in a moment' should have been given rather than ignoring us for at least 5 minutes when we walked in.
Sat down at our table and immediately had sticky substance all over our hands because it hadn't been wiped. Partner had to go and pour water from the jug on napkins and we wiped the table ourselves. In full view of the staff (who should have come out with spray and done it properly for us).
We were after a quiet meal but instead had to listen to kids playing with the pool table behind us.
Now to the food. Decidedly average pub fare. Music playing was inappropriate (heavy metal at one point). Are the customers important enough for you to have sorted out a playlist?
It's amazing how a proper welcome in a restaurant can go miles and even help compensate for the food. Shame we didn't get one here and I am sorry this review couldn't be better.
We just don't understand the poor service we have received when visiting Mangawhai. Don't these places need all the business and repeat business they can get? They charge Auckland prices but don't match on service.
Probably the last time we will go there when at Mangawhai.
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