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Aqua Star- MOVED
  
Reviews (55)
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2 - 7 of 55 reviews
Reviewed May 20, 2017 via mobile

Worst encounter with watersport ever. We had a arrangement on the price. 15 minutes water sport for a specific price. We payed and once in the water the boat driver told us we only had 5 minutes and if we wanted more we had to pay 200k extra. Very bad business.

Date of experience: May 2017
1  Thank ArjenKl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaStarRidingBali, Manager at Aqua Star, responded to this reviewResponded June 3, 2017

Warmest Greetings from our company Aqua Star.Underwater scooter riding Bali!
Thank you so much for your review and taking time to give us feedback.
Please accept our sincere apologies for this situation.
We is conducting an investigation. We want to check and be ensure the veracity of your info. Under this situation, an employee will be dismissed for ‘having committed offences incompatible with standards of our company "
Because he violated the basic rules of our company. It was his personal initiative - Extortion of money for himself.
Best regards
Suastini and AquaStar team

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Reviewed March 22, 2017 via mobile

What an amazing experience to go underwater and see so many fish and then get to chat! Was brilliant! And then parasailing and flyboard - wow!

Date of experience: March 2017
1  Thank Terence L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaStarRidingBali, Manager at Aqua Star, responded to this reviewResponded March 24, 2017

Dear Terence L
Warmest Greetings from our company Aqua Star.Underwater scooter riding Bali!
Thank you so much for your positive review and taking time to give us feedback.
Thank you and we look forward to welcoming your again at our company.
Suastini and AquaStar team

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Reviewed March 19, 2017

There are many different activities to choose from but we chose the Underwater Scooter, Underwater walking (Seawalker) and Jet Ski. A brilliant day.

Date of experience: March 2017
1  Thank Jessebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaStarRidingBali, Manager at Aqua Star, responded to this reviewResponded March 20, 2017

Dear Jessebel
Warmest Greetings from our company Aqua Star.Underwater scooter riding Bali!
Thank you very much for your review. Your support is truly appreciated.
Thank you and we look forward to welcoming your again at our company.
Suastini and AquaStar team

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Reviewed March 1, 2017 via mobile

The team are extremely friendly.

Sea scooter was not operated for whatever reason and we were pushed in it by the divers/guides. We would have difficulty to handle it as it's not the same like riding motorcycle. For the sea walk, they took time to let my girlfriend to ease off her panic before stepping on the sea bed for the first time. They made her comfortable and try again instead of letting go surface and lose the experience. Jet ski is good. Relatively new machine and good condition. Perhaps a little too short time.

Feedback. Please ensure you have waterproof bags to transfer the memory cards or a match size box like gopro that floats. It's such a damper if the same incident occurs and memory card is lost in the sea. Good thing the guides manage to dive in and recover. Files were extracted fast enough before sea water damages the card.

Overall, thank you for the great experience.

Date of experience: February 2017
Thank Edwin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaStarRidingBali, Manager at Aqua Star, responded to this reviewResponded March 3, 2017

Dear Edwin L
Warmest Greetings from our company Aqua Star.Underwater scooter riding Bali!
Thank you very much for your feedback and review. It's very impotant for us. Your support is truly appreciated.
Thank you and we look forward to welcoming your again at our company.
Suastini and AquaStar team

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Reviewed February 10, 2017

My husband and i went on the underwater scooter in July 2016. The scooter was supposed to go to a depth of 3 meters and stabilising buoys ensure this .Due to one of the stabilising buoys imploding the scooter plunged to the seabed, 10 meters down. (We were later advised the equipment was perfect and it was the underwater current that dragged us to the seabed. Really, my husband weighs 10.5 stone and i weigh 7.5 stones. Why wasn't i swept away)?
There were no divers with us at this time and the water was rising up into our air pocket. We had to make our own way to the surface, my husband went first and i was a few moments later. Panic set in and i was breathing in water as i was swimming upwards, i thought i was going to drown.
We surfaced safely and only then did i find a diver whom i clung onto. We suffered bleeding from our ears and required medical treatment. The company paid our medical bills, but the rest of our holiday was ruined, we still had 10 days left.
We still suffer from flashbacks and anxiety to this day.
Aqua Star Balic eased to operate in August last year and they changed their name to Aqua star Indonesia therefore we cannot pursue the claim.
Please beware i would hate for this to happen to anyone else. I am now terrified to go in the sea.

Date of experience: July 2016
4  Thank nellyleitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaStarRidingBali, Manager at Aqua Star, responded to this reviewResponded February 23, 2017

Dear Nellyleitch
Warmest Greetings from our company.
Very sorry that you had such a bad experience. You're absolutely right - now Aqua Star underwater scooters as water and marine sports activity are operated under our company. New staff, office, safety diving points and the safety/ security control of all our activities. We have not changed the name of the activity name/ brand. Activities name is still the same – Aqua Star. Underwater scooter riding Bali or Aqua Star Bali. We are really sorry that was problem with your ears. Your review really help for us will be more carefully with guests who has ear problem.
Thank you very much for taking the time to post review.
Suastini and AquaStar team

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