Staff was very friendly and helpful, but the overall stay was unsatisfying. We shortened our stay and spent our last night at The Mulia (should have gone there the first day!).

3 things that really let us down. 1) We booked an ocean view room, the first room they gave us was only pool view with a glimpse of ocean if you caught the right angle, and the windows were extremely dirty. Had to go back and ask them to double check and change rooms for us. 2) Their spa is not at all what you pay for. At approx.100USD per person for 90 min, we expected to get pampered. However, they do not have an exclusive spa area! We were walked to the first floor of the suites, and had massages in suite rooms. 3) Our second night was in their ocean view suite room, they told us no one booked the room above us, however, there was noise above the whole night and we saw lights and TV on. After 2 days of investigation, they told us a service team was their fixing some issues in that room, which sounds doubtful. It is more probable that staff stayed in the empty room, or the room was booked without showing up in their system. Either way shows that there is something seriously wrong with the management.

All in all, there are better managed resorts in the area with a wider beach front, in similar price range.

Really not what we would expect from a 5-star resort.
Rooms were nice but toilet smelt constantly and shower was hot and cold / low to high pressure constantly. Had 2 lunches and 3 dinners and all of them were poor in some fashion including but not limited to wrong food delivered, 2 hour wait to be served, entrees and mains served at the same time, steak served rare and well done on the same plate, excuses that they had a large table and they keep ordering so we had to wait. Might have been excusable if the restaurants were busy but they were not. A number of guests left restaurants on different nights because of the slow service.