I need to preface my review with the fact that I hadn't read any trip advisor reviews until the day of travel to Bali so I became worried and honestly expected the worst when the first few reviews that I read were basically telling me to avoid this place like the plague. I had originally booked to stay at the Grand Mirage (the Clubs 'newer & flasher' sister property), however wanting a holiday with inclusives and space but at a fraction of the cost, friends recommended the Club Mirage as an alternative which given the savings was good for me.
So here's the good with the bad!
GOOD: Transfers were included. The driver was waiting right outside the departure gate with our name on his sign, so made the arrival with four small children (ages - 2, 4, 6, 9) very quick and efficient. Check-in was quick and efficient, with the really delicious welcome drinks at 10PM amazing my children who's excitement was uncontrollable. Once the all-inclusive (AI) wristbands were secured we were escorted to our bedrooms. After a quick introduction into the rooms, the only thing I was shown (which is all I needed to be shown) was how to operate the in-room safe. I never had a security issue with my iPhone and iPad being left in the room charging as well as other items. The interconnecting rooms were spacious with all our children sleeping comfortably in one room and my wife and I in the other …. there was also a spare single bed next to ours for our 2yr old. Breakfast was brilliant. As long as I can have eggs and fruit you can't go wrong with me. The Chef would cook the eggs however I wanted so my usual of 3 X 2egg omelettes with bacon one after the other in the morning, fresh fruit on the side went down well … I actually think she liked the fact that I kept coming back for more :) Lunch was always served in the poolside restaurant which for us was great as we'd get out of the pool, dry-off cover up, have lunch and then return to the pool. If we weren't hungry during lunch service we would order drinks and the usual club sandwich and fries to our lounger and eat and just laze in the pool …. never having to sign a docket or check prices on anything was just an added bonus. Dinner was rotated between poolside and the restaurant. There was also the option of the Chinese Restaurant which we dined at on our first night and the food was great! We became familiar with certain staff who were really lovely and nice and often pampered over our children which was needed because there were moments they were doing my wife's and my head in so to have the staff tell us they were not a problem was really refreshing and helped us to relax more (even after making a mess and smashing a glass and just being noisy kids). One thing I observed with the Balinese people and staff is that if you are welcoming, interact and are pleasant to them, then expect to get that in return! I saw many people who were rude and treated them poorly and they were not shy in giving substandard service which even I agree with … treat people as you want to be treated which is why I worried when other reviews said they were not friendly. I think the persona you give off is what you receive. Great swimming pool with space for every guest! We spent a large majority of everyday at the pool which was what this holiday was all about - to do nothing!!!. Being the sister property of the Grand you are able to use the Grands gym, yoga classes and swimming pool if you like …. we used the swimming pool on our first day as my sister in-law was staying with her family so we caught up there. I could definitely see that the Clubs concept was taken to another level with the Grand as it's basically a bigger, flashier version of the Club.
BAD: Now I can overlook the fact that the hotel and decor is in need of a spruce and refurb but my biggest disappointment was the mattress! If like me, you have an amazing hotel-type kingsize mattress at home, you certainly want one when you stay away from home. Even an Ikea mattress would have been more comfortable! And apart from the obvious general wear and tear of the rooms, they were spacious, clean and comfortable. The air-con worked well … sometimes too well and I needed to turn it off to stop freezing.
NEUTRAL: Buffets can become a little tiresome in variety as dishes and food items can be rotated between meal services. Working and teaching in hospitality in Australia and understanding food safety and hygiene I was worried with certain produce being out in the open for periods of time and so I just avoided these items (i.e.. seafood) But otherwise the food was generally decent although being AI it's easy to eat a lot because that what you paid for rather than just what you need and then because there's a lot of rice and breads and starchy/carby food I've definitely put on a few kilos … now thats really Bad … for my body ;-)
Overall my wife and I enjoyed our stay at the Club Mirage as it was more intimate in size for our family and we didn't have to worry about our older two children going to the pool by themselves or to get a milkshake or soda every ten minutes. Would I come back? Actually I would and more so if they got new mattresses ;) My children loved it although my 9yr old is telling me we will stay at the Grand next time … with so many options in Bali it would be nice to experience other properties, but we shall see!!!
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- Also Known As:
- Club Bali Mirage Hotel Tanjung Benoa
- Hotel Bali Mirage
- Bali Mirage Hotel
- Club Bali Mirage Tanjung Benoa