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Reviewed May 17, 2019 via mobile

I came on Friday May 17, the first impression entering this hotel was very nice indeed, the receptionist front desk were so friendly, the lobby are so clean and well maintained, the swimming pool seems really fun and cozy, the food was delicious especially when you enjoyed close to the beach, really perfect for couples who are in honeymoon. Although it looks old buildings, but this hotel offering a vintage atmosphere. There are Japanese restaurant for Japanese food lovers. I recommend this hotel for newly married couples and families, worth to try.

Date of stay: May 2019
Trip type: Traveled on business
Thank teaczheys2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded May 26, 2019

Dear teaczheys2017,

Thank you for taking the time to review your recent stay with us.
We are delighted to know that you enjoyed every part of your stay and will pass the feedback onto the team.
Thank you for choosing to stay at Hotel Nikko Bali Benoa Beach and we look forward to welcoming you back in the near future.

Regards,
Anna
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2019

We had our 20th wedding anniversary renewal at this location on March 28th. Our wedding coordinator did a great job at making our special day great. Our wedding was absolutely fantastic! The wedding bouquet and boutonnieres was made of fresh picked tropical flowers. The cake was so favorable and delicious. Our garden wedding location set up was so beautiful! The music played on top of the loud speakers. The romantic dinner afterwards was amazing! Thank you… Hotel Nikko Benoa Beach for making our 20th wedding renewal magnificent!

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank HarborTownFlyFishing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded May 26, 2019

Dear HarborTownFlyFishing,

Thank you for sharing the review from your recent visit to Hotel Nikko Bali Benoa Beach.
We are delighted to know that our attentive team had exceeded your expectations and completed your stay with a memorable experience.

We will share your feedback with the team and look forward to delivering another memorable stay on your next visit.

Regards,
Jane
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2019

We really enjoyed our stay at hotel Nikko.

Check in to the hotel was quite smooth. The porters weren’t around, so we took the luggage to our rooms on our own. Our rooms weren’t far from the reception, so it wasn’t an issue for us. Hotel has ramps and lifts.

The staff were always courteous and very friendly. We locked ourselves few times and the receptionists were very quick to provide us temporary replacement keys.

The rooms and bathrooms are very spacious. The twin bed set up is quite big and family of 4 can easily sleep in it!
Our rooms were cleaned and toiletries stocked daily. 2 water bottles were provided every day.
Our room had a connecting door to the next room, which was securely closed. But we could hear noises from that room. Best to check when making the booking.

We loved the pool. It’s quite big and with varying depth, seats and shade. Kids spent ages in the pool. During our stay, the pool bar was closed due to maintenance. Only negative on the pool is that there are loose tiles.

Our package included buffet breakfast, which was a delight. There were subtle daily changes in the menu. There was quite a spread, including egg, noodle and waffle / pancake stations.

There are few shops, Spas, restaurants, money changers, taxi / tour bookings and laundry facilities right outside the hotel. Except for breakfast, we didn’t dine from the hotel.
We tried different restaurants each day. They weren’t crowded and there is quite a variety of cuisines. They were very accommodative of our kids.
Other than super market / grocery items, the shops sell souvenirs, cloths, bags, etc. The souvenirs are cheaper than those sold at/ outside tourist attractions.
We visited the Spas everyday and can highly recommend Carla Spa. We changed money twice and the rate was same as what we got in Kuta.

Hotel provides free daily shuttle to a shopping centre in Kuta, which is about 30 minutes away. We used this service once. The shuttle was prompt and comfortable. You have to make the booking the day-before.
We didn’t book any tours from the hotel.

We didn’t use the hotel airport transfer. When my father in laws pre-booked taxi from outside, they didn’t turn up, the hotel security arranged for another taxi within few minutes, which was a big relief.
For us, we hired a driver who has a stand close by. The airport ride cost us 150K, which is more than half of the hotel’s airport transfer charge.

There are mosquitos in the hotel during the evening. So remember to take mosquito repellent. The hotel carried out some treatments in the hotel gardens at 6pm on couple of days during our stay and they informed us beforehand.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank DashYaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded May 26, 2019

Dear DashYaC,
Thank you for sharing the review from your recent stay with us.

We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.

We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.

Regards,
Anne
Customer Care

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Reviewed April 26, 2019

Spent 2 weeks at this really nice hotel. We had a family suite facing the beach - it was specious, clean and comfortable. There was a really lovely glass wall between the bedroom and the bathroom, making it possible to enjoy the ocean view from both. Staff is extremely friendly. We had a half board arrangement, so had dinner at the hotel. The food was fine, although did get bored of it after a while, but restaurant service was a bit slow for us. We did not particularly enjoy just sitting there. When we go back, because we will, I will opt for the only breakfast option. There are ample of restaurants in walking distance. In summary, I recommend this hotel without reservation - we plan to return ourselves.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank 144DYS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded May 21, 2019

Dear 144DYS, thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations. We will make sure to let the team know about the service time. We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.

Regards,
Anna
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2019 via mobile

Room looked old, doors were broken, breakfast was sad (except for the nutella), but staffs were nice:) The best thing about the hotel is the location of it. There are so many restaurants and shops around so you really don't have to try it's overpriced hotel food menu.

We stayed at 2 other hotels in Bali during our stay and we've never been bit until we got to this hotel:/ Every morning you'll wake up with a new mosquito bite on your leg.

The beach area was nice to chill at. We didn't go into the water because there were so many seaweed laying around.

Overall it was a meh hotel, definitely not a 5-star one, but maybe 3. I guess you just get what you pay for.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank cabincrewcindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded May 21, 2019

Dear cabincrewcindy, thank you for sharing the review from your recent stay.
We are sorry to know that you did not fully enjoy your stay with us. With the standards that we are keeping, our prices are well competitive with other resorts within the area. For our readers' reference, we provide a wide range of breakfast menu with a variation on daily basis. With over 100 selections of breakfast items available every day, many of our guests are content with the choices and happy with the quality of food. We also do frequent fogging to lessen mosquito issues, however, Bali is located within tropical country and sometimes it is not possible to combat nature. We trust that the rest of your experience stayed unaffected and pleasantly memorable.

Regards,
Jane
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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