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“No complaints”

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Grand Aston Bali Beach Resort
Ranked #5 of 29 Hotels in Tanjung Benoa
Certificate of Excellence
Adelaide, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“No complaints”
Reviewed August 18, 2014

We had four comfortable nights at the Grand Aston. It did seem that there wasn't many deck chairs in relation to the number of rooms, but we never had a problem finding a spot. The breakfasts had a good selection although I did notice one dish with a bug problem. I pointed this out and the staff immediately attended to the little critters. The fire alarm also went off very early one morning, and there was no explanation or announcement. We found the staff generally to be friendly, particularly at our romantic beachside dinner package. A dinner at the Italian restaurant was truly delicious. We took advantage of the package spends which entitled us to extra hotel credit. There were some works going on in the building adjacent, but this was not a distraction. Our room did not have a particularly nice view.

  • Stayed August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank TaraDeeAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (432)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
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English first
Boulogne-Billancourt, France
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 17, 2014

I don't know which problem was the worst, but you can choose between : lights floating in the swimming pool (connected or not, I'd rather not know), the fire alarm ringing at 6am, for no reason, the Independance Day ceremony, from 6.30 to 8am, in the middle of the hotel yard, the employees' internal championship on the beach, 1 metre away from you, all of them yelling and cheering (happy that they had a god time, but not exactly the kind of holidays for me), service at the By the C bar more than 1 hour to wait for a sandwich, There's about 30 or 40 deck-chairs for about 250 rooms and suites... You have wifi internet and a business center : great!! But if you want to print yourself your boarding pass, you'll be charged !! I was so amazed I didn't ask how much I'd be charged, but I could fell off my chair or laugh at the joke, if I wasn't standing at the reception desk, being told so by the receptionnist...
2 good points : the food is correct (we spoke to the belgian chef, a nice guy) and the people are really sweet, ad seem really annoyed if something goes wrong.

  • Stayed August 2014, traveled with friends
    • Location
    • Rooms
    • Service
Helpful?
5 Thank AbeTHenardier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAstonBali, General Manager at Grand Aston Bali Beach Resort, responded to this review, August 18, 2014
Dear AbeTHenardier,


One of our swimming pool underwater lights did recently come free from its fixing, but these are 12 volt lights and pose no risk to health and safety to swimmers. The fitting has obviously been replaced. Our fire alarm does activate occasionally for a variety of reasons, sometimes genuine when a push button or smoke detector is activated, sometimes for a false alarm for which we naturally apologize. However that we maintain an active fire alarm system is obviously an important Health and Safety feature of our hotel.

Not sure I fully understand your comments on the sun loungers around the pool and beach area. There are over 120 of these, not the 30 - 40 that you state, and we do not receive comments of shortages.

My apologies also if you found the Indonesian Independence Day ceremony to be disturbing. This actually started at 8AM and lasted for about half an hour. Many of our guests took photographs of the event and seemed to appreciate the Indonesians strong sense of loyally to their now 69 years of independence.

I am glad that you enjoyed our restaurants and the food, and particularly that you found our staff to be so sweet and concerned for our guests.

With many thanks for your comments.


Ian Cameron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 17, 2014 via mobile

The Grand Aston was a pleasant stay. We loved the staff and the location as it was close to water sports and restaurants. The beach side and pool were perfect for relaxation and reading a book. We were very comfortable and didn't feel out of place like some of the pretentious places nearby.

We forgave the older furnishings, broken tiles and squeaky things as the staff look after you and generally want to make your stay perfect.

Breakfast was great - skip lunch and dinner for some of the nearby places that shouldn't be missed.

Would happily return, as a couple, group of friends or a family.

A big thank you to all the staff who looked after our stay.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank ShaznNick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 13, 2014 via mobile

Just spent 8 nights here with my parents. We had a lovely time. Resort has a lovely pool which we enjoyed. Spent a lot of time around resort eating and never had a bad meal. Spa was amazing, chocolate package was the best. The staff were all very friendly and made the experience that tad better. Grand Aston your staff have done you proud. Room was comfortable and bathroom was huge. Only negatives we had were paying extra to have room till 6.00pm on checking out dat and not having room made, approaching reception they said it won't be cleaned as we were checking out but given we paid half room rate this annoyed me. Also grout in bathroom needs to be scrubbed. I would recommend to my family and friends who want to have a more relaxed break in Bali to stay here as its away from riff raff and you don't get hassled like in Kuta / Legian.

Stayed August 2014, traveled with family
Helpful?
1 Thank jazzie194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAstonBali, General Manager at Grand Aston Bali Beach Resort, responded to this review, August 21, 2014
Dear Jazzie194,

Thank you for spending time on writing a review on TripAdvisor. Many thanks. We glad that you enjoy your stay during your time in Bali. Apologize if at some points we don’t meet your expectation. Thank you for your appreciation for our staff, we surely will share your wonderful comments to them. Hope to see you again in the near future.

Regards,

Ian Cameron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
1 review
Reviewed August 12, 2014

Had a great time here for 6 days, friends wedding, great for couples, children, friends. Not a huge night life however we weren't there for that. Bar next door kept us occupied and service everywhere was brilliant.

  • Stayed August 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Lizzie888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 8, 2014

This hotel looks great but there is a huge lack of staff service and hospitality - We almost had to go behind the bar and get our own drinks!
Bali Luna produced the worst meal I have ever had in Bali - it was not edible!
The rooms are ok but it appears the staff don't put a lot of effort in to keeping the rooms clean - just seem to wipe up the surface dirt.
Overall its a shame as this hotel could be amazing! Take a tip or two from the people who run the Peninsula next door to you - they have hit the mark every time we have stayed there.

  • Stayed July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Delene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 7, 2014

Have stayed at this property 5 times in the past and had 7 days this trip. The hotel has offered deals on line and with that the occupancy and guest has been negatively affected. Gone are the quiet days by the pool which we enjoyed. Replaced with noisy groups and lots of children playing by the pool. Had trouble booking at the spa on the first night as the deal included a free massage EVERY DAY? What were they thinking? Bitterly disappointed and may never return.

  • Stayed May 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank gannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAstonBali, General Manager at Grand Aston Bali Beach Resort, responded to this review, August 8, 2014
Dear Gannon,

The period of your stay covered the Idul Fitr holiday here in Indonesia. I am glad we were busy over this period, it is the largest holiday period of the year here, similar in many ways to the western Christmas holiday. It is a time when Indonesian families will take holiday to enjoy this very important time of year for them. We pride ourselves on being a family friendly hotel, it is in the Balinese nature to welcome families and place particular emphasis on enjoying and celebrating children. Having children enjoy our swimming pool is an essential part of what our hotel is, I am sorry if you found it disturbing.

With best regards,

Ian Cameron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Aston Bali Beach Resort

Property: Grand Aston Bali Beach Resort
Address: Jl. Pratama no. 68x, Tanjung Benoa 80363, Indonesia (Formerly Aston Bali Beach Resort & Spa)
Location: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Tanjung Benoa
#5 Family Hotel in Tanjung Benoa
#5 Romantic Hotel in Tanjung Benoa
#5 On the Beach Hotel in Tanjung Benoa
#5 Spa Hotel in Tanjung Benoa
#5 Luxury Hotel in Tanjung Benoa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Aston Bali Beach Resort 5*
Number of rooms: 187
Official Description (provided by the hotel):
Grand Aston Bali Beach Resort This beachfront spa resort is an ideal retreat to escape, unwind and enjoy peace of mind. The resort's spacious and luxurious, 187 rooms and suites are decorated in a Balinese contemporary style and fully-equipped with modern amenities for uncompromising comfort. The hotel located only 20 minutes away from the airport.The property has four versatile restaurants and three bars serving Western, Asian, Italian and Balinese cuisine to ensure epicurean enjoyment for everyone. The resort features an impressive lagoon pool with a swim-up bar. A large range of water sports activities are accessible right on the private beach. At the Biwana Spa, skilled therapists are poised to restore harmony to the body and soul with a tempting array of massages, rejuvenation treatments and yoga classes. Celebrate a memorable customized wedding ceremony, experience romantic private beach dinners and enjoy the ultimate in indulgence and heartfelt service. ... more   less 
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Also Known As:
Aston Bali Beach Hotel Tanjung Benoa
Aston Bali Beach Resort And Spa
Aston Nusa Dua
Aston Bali Hotel
Nusa Dua Aston
Bali Aston Resort
Grand Aston Bali Beach Resort Tanjung Benoa

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