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Sol Beach House Benoa Bali by Melia Hotels International
Ranked #4 of 30 Hotels in Tanjung Benoa
Certificate of Excellence
Rotherham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Melia Benoa, Bali”
5 of 5 bubbles Reviewed July 5, 2012

Spent 2 weeks at the Melie Benoa on the Blue All Inclusive Package, though the service we received was Platinum quality! The hotel is stylish and well designed and the attention to detail is quite impressive. The staff were a joy to deal with and the a la carte restaurants were a delight. The hotel is on the beach front, with a gentle cooling breeze so the heat is not oppressive. Spotless well planned and modern room (if basic) with excellent facilities in the hotel itself.

Room Tip: By all means upgrade if you want that extra bit of luxury but to be honest, the service was exemplar...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Del71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Experience at Sol Beach House Benoa Bali by Melia Hotels International, responded to this review, July 9, 2012
Dear Mr/Mrs Del

First of all, I would like you thank you very much for sharing your kind words with everyone in Tripadvisor, the satisfaction of our clients is extremely important for the entire team of Melia Benoa.

I will share your comments with all the staff, which will be glad to hear that we were able to make your stay enjoyable and that our hospitality reached your expectations, since we work very hard to give our guest the best service possible and to feel them like at home.

Thank you for your nice words about our restaurant and hotel’s infrastructure, since every comment helps us with our continuing effort to improve the service quality.

Finally, we hope to have soon the occasion to welcoming you again and offering you our best.

Receive a warm greeting.

Sonia Monroy
Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,692 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (364)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
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  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Stone, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 4, 2012

I booked this hotel based on TripAdvisor and i'm so glad i did. We booked an executive suite and to be honest i can not find anything to fault. The hotel itself is very pleasant and doe's not feel as large as it is. I really liked the open reception area, with its day bed's and the bar just to hand. Nothing feels rushed all very relaxed.

The staff at the hotel are to the very last. extremely helpful and polite,nothing was to much trouble for them. We did have an issue one night with the Air Con in the room, which when we reported they had someone knocking on the door within 10 minutes to fix it. Which completely blew me away.

The food on offer is wide and varied and was very enjoyable.

The Spa is small but pleasantly quaint, the massage was very enjoyable.

Overall i'd happily go there again and again.

Room Tip: Executive suite are huge and a joy to be in
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Wingz_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Experience at Sol Beach House Benoa Bali by Melia Hotels International, responded to this review, July 9, 2012
Dear Mr. Wingz

Thank you very much for choosing the Melia Benoa hotel for your vacations; it was a pleasure for us having received you here.

We are very glad to see that we reached your expectations in terms of service and infrastructure and that you have felt comfortable and quiet in your holidays; also we are happy that you enjoyed our different open areas and the SPA, which is perfect to spend a relaxing time in the hotel, far of any noise.

However, we are very sorry about the problem with air conditioning, we are in a process to renewal each one, but, also we are proud to see that our staff fixed the problem quickly and efficiently

Finally, thank you for had taken your time to write this lines, and it would be a pleasure for us to welcome back in a very near future.

Best Regards from de Island of Gods.

Sonia Monroy
Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Level Contributor
72 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed July 2, 2012

Everything from the staff to the entrance lobby to the room, beach, cafe, food was one of the best i have encountered anywhere. Truly a 5 star experience

Room Tip: Choose rooms on the first floor overlooking the gardens
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank PuneetSaxena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Experience at Sol Beach House Benoa Bali by Melia Hotels International, responded to this review, July 3, 2012
Dear Mr. Journeyman

I would like to thank you so kind words about the hotel and the staff, we are glad to read that we exceeded your expectations in term of facilities and service, since we work very hard to give our gest the best experience possible.

Comments like yours make the whole team proud to see our customers leaving the hotel happy, and help us with our continuing effort to improve the service quality.
We hope to have soon the occasion to welcoming you again.

Best Regards from Bali

Sonia Monroy
Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 26, 2012

I stayed at this hotel from 29th May to 2nd June. We had approximately 55 people with us all relaxing on holiday before i got married at a different resort the week after.

Upon entering the hotel we were faced with big smiles from staff. Checkin was very pleasant and the welcome drink was just what we needed.

All the staff knew i was getting married the next week and they left no stone unturned in making me feel very pampered and relaxed. The food was delicious and i couldnt get enough of the yummy cocktails.

There was a small ritual we hold prior to indian weddings and the hotel very kindly let us utilise their lawn for this.

Lovely evening meals are set up on the lawn by the beach with entertainment on most nights. The setting was beautiful.

There was a restaurant downstairs which also had very tasty food.

On the gold package you get 4 items of laundry per person per day - this was a very nice touch and ensured i went away with a bag full of clean clothes.

The rooms were the best i have seen - so spacious and very clean. The gardens were immaculate.

All family members would gather in the reception bar for drinks before dinner every evening. They allowed us to play indian music and we were dancing and laughing until the early hours of the morning. Infact on our last day, the hotel had arranged music for us.

I would reccomend this hotel for anyone wanting a fun and relaxing holiday in bali. Such pleasant staff makes all the difference. I look forward to visiting again someday soon.

Room Tip: Go for the suits in the gold package. Very spacious.
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  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shivani K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Experience at Sol Beach House Benoa Bali by Melia Hotels International, responded to this review, June 28, 2012
Dear Mrs. K

First of all, I would like to thank you very much your kinds words about the hotel and the staff, your comments made the whole team proud to see our customers leaving the hotel happy.

It was a pleasure for us to have welcomed you and all your family and friends in our property, we are extremely happy to see that you have enjoyed your vacations before your wedding and that you have relaxed and have been a little less nervous. All the staff works very hard to give our customers the best treat and they are also happy to offer you their nice service.

We are glad that you have felt comfortable in the hotel and that you have enjoyed the room and common places like lobby bar, gardens, pool… because we care a lot about these little details. Also, we think that it was a good idea that you have chosen the gold package, since is the most complete package that we have and it gives you a lot of advantages. Thank you for value the restaurants and the food in each one, we make it with our best quality products.

Finally, congratulation for your recent marriage, I hope that everything was perfect during the event and I wish you a very happy life together. We look forward to welcoming you again in Melia Benoa hotel very soon.

Receive a greeting from de Islands of Gods!

Sonia Monroy
Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed June 25, 2012

We checked in planing on staying 3 nights here and what a disappointment, we left after the first night and stayed at Courtyard by Marriott ( a dream! ) the hotel claims to be 4 star and i would not even give it 2 and that's being generous the rooms are run down and we were staying in a renovated room - the beds were uncomfortable the sheets were old and rough. The beach is not nice at all, boats and rocks everywhere and dont get me started on the pool area! The breakfast was even a disappointment, what a waste of good money! NEVER again.

  • Stayed June 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
Helpful?
2 Thank kianaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Experience at Sol Beach House Benoa Bali by Melia Hotels International, responded to this review, June 27, 2012
Dear Mr/Mrs. F

Greeting from Bali, first of all thank you for take the time to write this lines. We would like to express our most sincere apologize for not having reached your expectations during your recent visit to our hotel.

We are very sorry that the hotel was not pleasant for you, as you know; now we are in a process of renewal but we could have given you other superior room which would have fitted to your needs and where you would have been very comfortable.

In terms of your comments about the beach, we are in a common area for water sports and so there are some boats, however we are a small hotel so we believe that there is enough space for all customers for swim, to be quietly lying on the beach or taking a walk. We also consider that the pool is a very nice part of the hotel and customers love it because of its tranquility and closeness to a Balinese environment.
We also regret that you did not like the breakfast because we always offer the best quality and variety to please all the customers who come from around the world.

Finally, we hope that your recent experience in Melia Benoa hotel that had not completely satisfied the expectations that you had of our company, does not deter you to go in the future to visit any one of our more than 400 hotel in all world.

Beast Regards.

Sonia Monroy
Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed June 21, 2012

Bali holiday for a wedding, stayed at Melia Benoa with family and appreciated the all inclusive. Food ok, has a variety but not too adventurous! Chicken Katsu burger was amazing!! room was nice, had a few problems with the AC but staff are brilliant and helpful.
Beach is great, and spacious and the freedom to walk all along the beach to adjoining hotels is nice and romantic. Pool is nice. Lots of activities to keep busy.

Room Tip: Opposite the Hotel, across the road is a spa (or two) they are cheap and offer brilliant packages of...
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  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank anbtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Experience at Sol Beach House Benoa Bali by Melia Hotels International, responded to this review, June 25, 2012
Dear Mr/Mrs Anbtravel

Thank you very much for taking the time to share your comments with everybody.

We are happy that you and your family have had a nice stay in the hotel and that you enjoyed the all-inclusive package in our different restaurants, since is important for us that the service and the food have reached your expectations.
However we are very sorry about the problems with air conditioning and we have ensured that already it works correctly but, on the other hand, we celebrate the speed and efficiency of our team to solve the problem.

We hope to see you soon walking again for our beaches and enjoying our activities.

Best regards from paradise!


Sonia Monroy
Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 of 5 bubbles Reviewed June 19, 2012

We had a great experience at Melia Benoa and will definitely stay there again. The food, service, shows, activities, pool bar, etc were all great. Our air conditioning was also leaking like NewLife2012 but it did not ruin our experience.

Room Tip: Go for all inclusive gold executive suite.
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pete_Python
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Experience at Sol Beach House Benoa Bali by Melia Hotels International, responded to this review, June 28, 2012
Dear Mr. Python

I would like to thank you for having chosen us for your stay in Bali, it is a pleasure for us to see that our hotel reached your expectations and that you have received the best service from all the staff.

We are very sorry about your problem with air conditioning, now we are checking all of them to be sure that each one works correctly and to not have more problems like that in the future.
We hope to have soon the occasion to welcoming you again and serving you one more time in the future

Best Regards from paradise

Sonia Monroy
Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sol Beach House Benoa Bali by Melia Hotels International

Property: Sol Beach House Benoa Bali by Melia Hotels International
Address: Jalan Pratama | P.O. Box 52, Tanjung Benoa 80363, Indonesia (Formerly Melia Benoa)
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Tanjung Benoa
#2 Top resorts Hotel in Tanjung Benoa
#3 Family Hotel in Tanjung Benoa
#4 On the Beach Hotel in Tanjung Benoa
#4 Spa Hotel in Tanjung Benoa
#4 Luxury Hotel in Tanjung Benoa
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sol Beach House Benoa Bali by Melia Hotels International 4.5*
Number of rooms: 128
Official Description (provided by the hotel):
ALL INCLUSIVE Premium All Inclusive Blue The All inclusive Blue package includes accommodation in Premium Room, all meals plan with buffet or a la carte choice, snacks, unlimited alcoholic local beverages, soft drinks, daily activities, unlimited non-motorized sports, nightly entertainment and more.We recommend you this package if you want to enjoy holidays worry-free, and search for an experience with great value and convenience in the Balinese paradise.Premium All Inclusive SilverThe All inclusive Silver package includes accommodation in Premium Room with view over the lush Tropical Garden or Pool, all meals plan with buffet or a la carte choice, snacks, unlimited alcoholic local beverages, soft drinks, daily activities, unlimited non-motorized sports, nightly entertainment, Free WiFi in the room, 1 time daily minibar refill, laundry with restrictions, discount on imported alcoholic beverages and more.Choose this package if you want to add some more value to your holidays at small extra cost. Enjoy the spectacular views from your balcony and the recently renovated new rooms with all the luxury, comfort and Melia amenities.Executive Jr. Suite All Inclusive Gold The All inclusive Gold package includes accommodation in Executive Suite, all meals plan with buffet and wider a la carte choice, snacks, unlimited alcoholic local beverages, soft drinks, daily activities, unlimited non-motorized sports, nightly entertainment, Free WiFi in the room, minibar, Room service, laundry with restrictions, 1 hour Spa massage for 2 adults, discount on imported alcoholic beverages and more.Experience a higher level of service in our Executive Suite with the ultimate luxurious accommodation, designed for couples, honeymooners or guests looking for a Romantic getaway, who appreciate the importance of attention to details combined with the highest personalized service and VIP treatment. If you want to be pampered this is your best option. ... more   less 
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Also Known As:
Melia Benoa Hotel Tanjung Benoa
Melia Hotel Benoa
Melia Hotel Tanjungbenoa
Melia Benoa Bali
Sol Beach House Benoa Bali By Melia Hotels International Tanjung Benoa

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