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Reviewed October 13, 2013

A very convenience hotel. We stayed in deluxe room and the room was spacious, clean, with sofa, and terrace. They provide free drinking water in a dispenser in the alley.The wardrobe was uniquely designed when you can open it from the room and also from the bathroom. The hotel has 2 location: the beach side and the garden side. The deluxe rooms located in the garden side, and it has 2 swimming pools. If we want to have the breakfast, or just sit in their cozy lobby or go to the beach, we just accross the street where there is always a guard who will help us. The beach itself is stunning, white sand with a very clear water. Don't bother to bring your sunblock, since the hotel provide it near the pools. The breakfast has more variety for western food instead of local food. It's a perfect location for you who want to spend your day enjoying the beach and the hotel also provide many programs, but it quite far if you want to go to shopping to Kuta-Legian-Seminyak area

  • Stayed: September 2013, traveled with family
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Thank Widhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded October 22, 2013

Dear Widhy,
thank you very much for this kind review and we are happy you enjoyed our hotel and our beach.
Great to read you enjoyed our offers and services and we hope to see you again in our resort.
Best regards, Alexander Poindl, General Manager, h1922-gm@accor.com

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Reviewed October 10, 2013

I travelled with my 13 year old son and nothing was too much trouble for any of the staff - we had chickens up early near our first room but we were changed swiftly to another room on the other side 335 which was a garden room which had a great oval bath and lots of space in the room.

Breakfast was exceptional if anything ran out they would replenish and everything was fresh - the themed nights are good - if thats not for you plenty of fab restaurants a stones throw away.

The spa was fab very very professsional and excellent treatments and good value for money.

This hotel made you feel like family and it has made me want to return year after year like some guests do - thankyou to the watersports centre especially maid who looked after my son very well - customer services is the best i have ever experienced and they mean it they really want to help and make yu have a fab stay - well done and thankyou

Room Tip: 335 - Fab room and quiet
  • Stayed: October 2013, traveled with family
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5  Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded October 21, 2013

Dear Sarah S,
thank you for this great review and we are happy you enjoyed all our services. I will share this review with all my team, it is always a great motivation for us when our efforts are appreciated.
It would be our pleasure to welcome you soon again at our resort.
Best regards, Alexander Poindl, General Manager, h1922-gm@accor.com

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Reviewed October 9, 2013

We returned to the Novotel Bali Benoa again for another family holiday. It was another great experience and everything went to plan.

This year we used the hotel airport transport service instead or organizing it ourselves. This service was very good, easy and well priced.

The food and rooms were as per last time, and the staff helpful and friendly as always.
I am sure we will be back (again)

Room Tip: We booked two interconnecting rooms (one for us and one for the children), and requested ground floor at the time of booking. I'm not sure if they have interconnecting rooms on the second floor, but certainly being on the ground floor with children was nice. There is a beach side and garden side to the hotel, with a road between the two. There is a hotel police man on duty 24 hours per day and they ensure you cross safely every time (not that is is that busy a road, and I never felt remotely unsafe). We stayed on the garden side and loved it, it was quite, the pool were great and it really wasn't an issue at all to walk a short distance to get to the beach/buffet/spa/etc. And our little boy loved talking to the 'policeman who has a whistle' and the 'policeman' seemed happy to engage with him, so happiness alround
  • Stayed: October 2013, traveled with family
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2  Thank Kiwitraveller541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded October 21, 2013

Dear kiwitraveller541,
thank you for staying with us again and for your positive review. We are happy you had another great stay and are looking forward to welcoming you back in 2014.
Best regards, Alexander Poindl, General Manager, h1922-gm@accor.com

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Reviewed October 8, 2013 via mobile

This is our 4th stay at this hotel and we usually love it but feel like we not appreciated for your loyalty.Expensive this time and the rooms are looking tired. Accor has stuffed up our booking so that we have to keep changing rooms as our 'family room' is not available despite our booking, with four kids, this isn't easy! 1 night in and cant really start to relax as we have to move and are waiting now to go to a new room with no bath (not good for the baby). Accor member 'upgrade' doesnt seem to apply, we just feel like we are not really being looked after...

  • Stayed: October 2013
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2  Thank Milovilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded October 21, 2013

Dear Milovilo,
I am sorry to read you were disappointed with your recent stay with us. Thank you for your comments, this allows us to check our services.
You had two individual bookings with us - one in a Family room in our Garden Wing (this rooms are suitable for 2 adults and 2 children) and the second for one of our Family Suites (suitable for 2 adults and 3 children).
Unfortunately our Family Suites were not available during your first reservation, therefore we were not able to grant the complimentary upgrade for you as a Le Club Gold member (we are happy to grant complimentary upgrades to our Gold and Platinum members upon availability).
Gold and Platinum Le Club members enjoy various beneftis like a Welcome Drink at our bar, fruit basket and late check out (if available in the booked room category).
We hope you give us another chance to maek you and your family happy again at our resort.
Best regards, Alexander Poindl, General Manager, h1922-gm@accor.com

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Reviewed October 8, 2013

Having visited Bali since 1974 continually, as usual we stayed somewhere different. Novotel Benoa first stop. Didn't want to leave. Fantastic hotel, service, accommodation, facilities.
The customer service team at front desk helped with any queries we had and made phone calls that we were having trouble with. We stayed in a Beach Cabana. So comfortable and spacious. The pool areas are great and breakfast is to die for. So much choice. We have a couple of favourite places on Bali and the Nototel Benoa is now one of them. Looking forward to staying again next June with all our children and their children. Booked today.

Room Tip: Cabanas great for couples, near beach and pool areas.
  • Stayed: September 2013, traveled as a couple
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1  Thank kcurran55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded October 21, 2013

Dear kcurran55,
thank you for this great review and for making our resort one of your favorites in Bali. My team and I are happy you fully enjoyed your stay in one of our Beach Cabanas. We are really looking forward to welcoming you and your whole family next year.
Best regards, Alexander Poindl, General Manager, 1922-gm@accor.com

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