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Reviewed September 27, 2013

We stayed for 2 weeks. The staff couldn't have been more eager to assist and we were pleased with the level of service. Our rooms were a good size, although we underestimated the impact on having the road between our room and the beach. The gym didn't meet our needs at all and this was one reason for booking the hotel in the first place, so we were disappointed to say the least. The machines were old and poor quality for the most part. It was small and felt like a home gym in reality. The food and breakfast in particular were great. As good as many of the 5 star hotels we have visited.
Overall it was OK for our family but I don't think that we would stay again. The location really didn't work for us and the beach hardly functioned as such. The pools were ok but the children's pool was too deep and across the road from our room, so not convenient and the lap pool was clearly designated for adults who would frown (along with the staff) if our children made any noise at all.

Room Tip: Stay on the beach side of the hotel.
  • Stayed: July 2013, traveled with family
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Thank Annie1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded September 29, 2013

Dear Annie1212,
thank you for your review on your 2week's stay and for mentioning that you liked many of our services and our teams. I am sorry you did not like some of the offers - for the gym we added last week a new Life Fitness Bike and one multi gym from the same brand. We now have in total 2 tread mills, 2 bikes, 1 stepper, 1 cardio machine, 2 multi gym and dumb bells. I am sorry you missed these new deliveries, I guess it would have made a difference in your ratings.
Two of our three pools are dedicated for all our guests, including children - the one close to the beach and the one close to our Crocokiss bar and restaurant. Our quiet lap pool is dedicated as quiet zone as per many requests from our guests.
Best regards, Alexander Poindl, General Manager, h1922-gm@accor.com

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Reviewed September 27, 2013

Totally recommend this resort for families. It was my wife, my 5yo child and I. We booked a pool villa which was amazing value and a amazing facility to stay in. You just have to get use to the outside/free air bathroom. The room was spotless and bed very comfortable. The staff are extremely friendly and helpful. The kids club, may need a lick of paint - but our little girl loved it. The staff are awesome and do daily activities with the kids. The dinning area has a little separate area for kids buffet, with a TV and some games etc. A lovely touch for families. This is very much a family resort.
We loved the location, right on the beach and very quiet. Although the food at the resort is very good, there are many restaurants within easy walking distance.
This is a resort for a family that just want a relaxing holiday.
We will be returning to this resort again next year. great family holiday.
Tip. if an Aussie, don't exchange your money at the airport - do it over there. there is a great exchange right next door to this resort that has no commission and much better rates than in Oz.

  • Stayed: September 2013, traveled with family
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2  Thank DarrenS_Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded September 29, 2013

Dear Darrens_Oz,
thank you very much for this review and for recommending our resort. My team and I are happy you and your family were having a great time. Just to let you know - last week we installed two brand new PS3 consoles in our kids club together with some new 'Barbapapa' furniture and wall paper.
Looking forward to welcoming you again next year and best regards
Alexander Poindl, General Manager, h1922-gm@accor.com

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Reviewed September 26, 2013 via mobile

Have a beach side room - beautiful decor, clean. Staff is warm and helpful. Used airport pick up from very knowledgable driver.
Plan your spa treatments- gets filled quickly.
Plenty of large beach towels and shaded beach chairs. Hope to come back soon

  • Stayed: September 2013
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Thank dsella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded September 29, 2013

Dear dsella,
thank you so much for your review and we are happy to read you found your 'perfect' hotel for your holiday in Bali :).
Looking forward to welcoming you again.
Best regards, Alexander Poindl, General Manager, h1922-gm@accor.com

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Reviewed September 25, 2013

We stayed here 9 nights in September 2013 and found it completely relaxing and an excellent choice of hotel. Had a terrace style room on beach side of property (not a view of beach) and this was lovely surrounded by tropical gardens with own courtyard. Hotel is on both sides of the road but this is not a problem as a security man is always there to help you across this sometimes very busy road.
Preferred pool in garden wing as was less busy and also not too deep. The main pool is very deep and this is not so good for timid swimmers. It did seem strange however that a lot of children were in this pool most days and very noisy.
Breakfast excellent and very reasonable cost.
Happy hour in 3 different bars and 2 for 1 drinks.
Staff very friendly and helpful.
A older hotel built in Balinese style and overall a good choice.
Many good restaurants close by and very low prices.

Room Tip: Any room is probably ok and depends on your budget
  • Stayed: September 2013, traveled as a couple
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1  Thank WinnieNelsonNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded September 29, 2013

Dear WinnieNelsonNZ,
thank you for your review, good to read you had an overall good stay in our resot and liked our Balinese setting, tropical gardens and our services.
Hope to see you again and best regards
Alexander Poindl, General Manager, h1922-gm@accor.com

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Reviewed September 25, 2013

My husband and 2 boys had a fantastic time at your resort for 7 nights in September 2013, 1st time as a family we have stayed in Nusa Dua Benoa and everything was great. The family suite was awesome and the atmosphere was brilliant. The themed dinners at night were really great and well priced and the breakfast range was very extension. The beach pool area was beautiful although the pool water at 22 degrees was a little cold for me. Overall the stay was wonderful and the hotel staff were very hospitality, accommodating and welcoming.

  • Stayed: September 2013, traveled with family
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1  Thank dancam06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded September 29, 2013

Dear dancam06,
thank you for your review and good to read you and your family had a great stay in our resort. Thank you for mentioning our theme dinner and breakfast and we are happy you liked both.
Looking forward to welcoming you again and best regards
Alexander Poindl, General Manager, h1922-gm@accor.com

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