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“Great Stay”
Review of Novotel Bali Benoa

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Novotel Bali Benoa
Ranked #6 of 29 Hotels in Tanjung Benoa
Certificate of Excellence
Jakarta
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Stay”
Reviewed May 16, 2013

Great Stay, Service is great, Lunch, Dinner, and Happy Hours is Great.
but I don't like staying on the building across the street because it doesn't feels like staying at the hotel.

Next time, If I have to stay there, I would prefer staying on the main building if the price difference is not too much, or stay at another hotel.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Dalvin888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, May 16, 2013
Dear Marg115,
thank you for your review and we are happy you had a great stay in our resort. We are a bit disappointed that you only rate as with three points despite you seem you experienced great service.
I am sorry you did not like our 'Garden Wing', many of our guests enjoy this quiet and relaxing area with two of our three pools, our swim in bar and our Crocokiss restaurant.
Best regards
Alexander Poindl
General Manager
h1922-gm@accor.com
Report response as inappropriate
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Rating summary
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Traveler tips help you choose the right room.   Room tips (469)
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Kuala Lumpur
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 15, 2013

Stayed at this hotel in early May 2013 for three nights.
It's a classic hotel, with true Balinese concept and guests can feel the ambiance of Bali. Despite the age, the property is well kept to Accor's standard. Staffs were genuinely warm and friendly, which are the typical of Balinese culture.
Quality of F&B outlets throughout the hotel are slightly above average. However there are many choices of restaurants within the vicinity of the hotel. Convenient stores are also plentiful in the areas.
Personally I feel that the hotel is more of a family hotel. There are a lot of guests with young family members staying at the hotel. If you are couples or solo traveler, do expect the facilities will be family-filled. Not exactly the place where you want to spend your honeymoon.
Otherwise, the overall experience staying at this hotel was pleasant.

Room Tip: If you plan to stay in the Deluxe room, request for rooms facing the pools. The garden/village view...
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  • Stayed May 2013, traveled solo
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Helpful?
Thank FaredNor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Central, New Zealand
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 15, 2013

Fabulous to be away from the hectic part of town.The staff are magnificent. If you want a lovely kind perfect driver call Made (Marday) Mara on + 62 81 797 43583. Being apart of Accor you know you will receive that good standard. Pool activities etc are great. We don't dine anywhere else. I have been staying at this hotel for over 12 years for business and pleasure. It is a real winner. This property is older and bit tired in parts, however it is consistent 4 star and I will continue to return.

Room Tip: All rooms are similar, and all parts of the hotel are really lovely.
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  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank Languished
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, May 16, 2013
Dear Marg115,
thank you so much for coming back to our hotel for 12 years and my team is really pleased you had another great stay in our resort.
Please be assured that we are permanently maintaining and refreshing our property, public areas and rooms with keeping the original Balinese style.
Looking forward to welcome you again and with my best regards
Alexander Poindl
General Manager
h1922-gm@accor.com
Report response as inappropriate
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Somerset
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 12, 2013

Me and my husband went to Bali for a week 14-21st February 2013. We had the garden terrace room (Main hotel block - this hotel has 2 blocks separated by a road) the room was lovely, it was big, clean, and had a separate shower and bath, yet only a short walk (4 ish minutes) to the beach. It was away from the main reception (So not noisy yet only 3 or so minute walk away) and was lovely as it didnt feel like you were in a block of hotel rooms as all low rise. We had a little gate off the main path which lead to a small courtyard and to our room. We had a Balinese couples message in the hotel spa, which was a lot cheaper than a message in the UK, was fab and the spa was very clean, modern, tranquil, accommodating with amazing service. The hotel organised their taxi's to take us to Uluwatu for the afternoon and we felt safe with the driver, was friendly, spoke English, it was a reasonable price and he guided us to the temple and waited for us. The hotel also arranged 2 trips for us - Elephant Safari (Amazing), and Turtle Island. The hotels beach is clean, the food is good - hot and a lot of variety whether breakfast, lunch or diner, happy hours - perfect and then evening entertainment. The pizzas at the beach restaurant are lovely and huge! The pool is also good as there was plenty of seats, clean and they even have a sun lotion desk - just in case you forget or need a higher factor! We did have a leak in the roof over the bathroom with the heavy rain one night so we reported it and the maintenance man came straight away and fixed the roof. Dont worry about the hotel having 2 blocks as there is a member of staff that as soon as you start walking towards him - he stops the traffic to allow you to cross - the other block (High rise - may even appeal to you more as quieter pool).Would recommend this hotel.

Room Tip: If you don't want to be in a high rise and want to be more secluded go for a tropical/garden ter...
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  • Stayed February 2013, traveled as a couple
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Helpful?
Thank princessJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, May 13, 2013
Dear princessJB,
thank you very much for your review on your holidays in our resort. I will share your comments with our team, it is always a big motivation for us when our services and offers are valued and appreciated, and of course we are happy you fully enjoyed your stay :).
Hope to see you again and best regards
Alexander Poindl
General Manager
h1922-gm@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canmore, AB
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 12, 2013

Fantastic hotel. Travelled with my girlfriend, just the two of us and we had a basic room in the garden wing. Yes, it is across the road, but suited us well, and is not as inconvenient as I have read, nor do the hotel make any effort to hide the fact it is across the road.

The garden wing actually has its own pools (2), one with a pool bar and restaurant area, the other, a quieter pool, even suitable for laps.

All other facilities are in the main building, inlcuding another pool, fitness centre, restaurant, spa.

We had the breakfast buffet a couple of days, choice was great, quality was decent. A good mix of western and local cuisine. They even vary it (ie waffles one day, pancakes the next)

The garden wing was fine for us, room was well appointed, clean, A/C worked fine, a private balcony too.

The only thing I could possibly say was substandard was the wireless connection, worked most of the time, but I wouldn't reply on it for business purposes. If you do require, they have free PC access in the lobby, with faster/more reliable internet.

Pleanty of good value restaurants around, and I didnt find crossing the road a chore. Not much shopping around, but Kuta only a 30 min cab ride away. Can take longer in traffic. We just hailed street cabs, but hotel can also organise vehicles for a flat price.

We went to the seafood buffet at Jimbaran Bay. Lovely view, but the seafood was overpriced and overcooked, the entertainment was ordinary. If only going for the food, you can to better in and around the hotel.

One tip - never pay full price for food, always ask for a discount - even on beers! Don't be shy either.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank scottyjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, May 13, 2013
Dear scottyjc,
thank you very much for your positive review, my team and I are happy you had a great stay.
Thank you also for sharing your experiences in our 'garden wing' and the hotel surroundings, as this is very helpful for future travellers.
Looking forward to welcoming you again and best regards
Alexander Poindl
General Manager
h1922-gm@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SYDNEY
Level 4 Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 12, 2013

We have just returned from an 8 day stay at the Novotel Bali Benoa.

We have stayed many times and on each occasion have enjoyed the Balinese style hotel and the excellent staff that go out of their way to make you feel at home.

On this trip we stayed in a one Bedroom Pool Villa. The Pool Villas are located on the beach side with a private pool and garden area. They are very relaxing and ideal for a couple to enjoy a break.

The Pool Villas have had some renovations with upgrades to the outdoor living areas including new furnishings, fridge and plasma TV, all located in a very private setting.
When we arrived at our Villa located on the lounge area table was a beautiful fresh flower arrangement and a welcome back note.

We enjoyed the buffet breakfast each morning with a great variety of foods available. We also enjoyed lunch on the beach at Cocos and dinner at Uluwatu (buffet) and Cocos where we had the "hot stone" steak and fish.

We always make sure we visit the SPA for some very relaxing treatments, which are soothing and a very reasonable price. This trip was no exception.

The surroundings and the staff are what make this hotel so special. The gardens are well maintained and the thatched roof buildings, water features and attention to detail with fresh flowers each day add those little touches.

Everywhere you walk the staff are friendly saying hello as they go about their daily activities. They enjoy their work and interacting with the guests. Nothing is a problem for them and they are polite, professional and enthusiastic.

Once again we thoroughly enjoyed our visit to our home away from home and hope to return later in the year.

Thanks to Alex and ALL the staff at the Novotel Bali Benoa for another wonderful stay.

Mark and Susan

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRSV787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, May 14, 2013
Dear MRSV787,
thank you so much for your kind review, it always feels good to welcome you back in our resort. My team and I are happy we can make your stays special and you are having a great time with us. We are looking forward to welcoming you back soon again for another memorable stay.
Best regards
Alex
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Bunbury wa
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 11, 2013

Booked deluxe room, was in the road side wing and we were really disappointed, the whole area was shabby and smelt damp,and the shower sprayed everywhere except where it should,on checking with reception the following morning our only option was to upgrade to the beach side, again a deluxe room but so much better, bigger/fresher/big ensuite/good courtyard, well worth the extra cost, started at $45 a night but a bit of negotiation got us down to about $35.which we were happy with.
Great location, great brekkie, lots happening and not just for the kids, loved the pool aerobics, Tia chi,massage lessons ect,Great massages, right on the beach, the food offered around the pool was very average and the cocktails need a lot of work to make them worth. trying.
We enjoyed our stay, but feel this hotel needs a lot of money spent on it to bring it up to scratch, until then sorry to say we will not be back.

Room Tip: without a doubt pay the extra to stay in the beach side rooms, so much fresher/larger/and private co...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BernadetteBunburywa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, May 12, 2013
Dear BernadetteBunburywa,
thank you for your comment and I am sorry we could not make you completely happy. The Deluxe Rooms in our Garden Wing are in process of being maintained, including the shower heads, also we would have fixed it immediately when notified during your stay.
Our Tropical Terrace Rooms in the Beach Wing are a different room category and I am pleased you like those rooms and your further stay.
I am sorry we could not meet up to your standards and please be assured that we work hard to satisfy all our clients and permanently improve and maintain our resort.
Regards
Alexander Poindl
General Manager
h1922-gm@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bali Benoa

Property: Novotel Bali Benoa
Address: Jl. Pratama 70, Tanjung Benoa 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Tanjung Benoa
#3 Romantic Hotel in Tanjung Benoa
#4 Top resorts Hotel in Tanjung Benoa
#6 Luxury Hotel in Tanjung Benoa
#6 Spa Hotel in Tanjung Benoa
#6 On the Beach Hotel in Tanjung Benoa
Price Range (Based on Average Rates): $
Hotel Class:5 star — Novotel Bali Benoa 5*
Number of rooms: 187
Official Description (provided by the hotel):
Novotel Benoa Bali is located at the edge of Nusa Dua, overlooking the golden sands of Tanjung Benoa beach. The resort has been created using traditional Balinese architecture which provides a unique atmosphere set within luscious tropical gardens.The hotel has 179 rooms each with a coconut wood interior design and either a balcony or a garden. There are 8 villas designed in a magnificent tropical style, each with a private swimming pool, an open-air living room, a bathroom with a whirlpool and a rain shower, an espresso machine and a spacious dressing room. Moreover, the luxurious 2-bedroom beachfront villa has all of the above facilities as well as an amazing view overlooking the ocean.The resort offers a variety of dining options including a daily theme buffet dinner, a beach restaurant, a pool restaurant and 3 relaxing bars. A daily entertainment program is provided all day through until the evening. Activities are available everyday for children at the Kids Club. Sport facilities include 3 swimming pools with 2 whirlpools, a tennis court and a fitness center, beach activities including volleyball. Specially designed indoor and outdoor beachfront "bale" spa for rejuvenating. Water sports are available nearby. A free shuttle bus gives access to Bali Collection shopping center in Nusa Dua. Parking and Wifi in the lobby area are also complimentary. ... more   less 
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Also Known As:
Novotel Bali Benoa Hotel Tanjung Benoa
Novotel Hotel Bali Benoa
Novotel Hotel Tanjungbenoa
Novotel Nusa Dua
Novotel Benoa Bali
Nusa Dua Novotel
Novotel Bali Benoa Tanjung Benoa

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