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“Always great”
Review of Novotel Bali Benoa

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Novotel Bali Benoa
Ranked #6 of 29 Hotels in Tanjung Benoa
Certificate of Excellence
Reviewed May 3, 2013

Over the years I have stayed here several times and it has always been great. It is the perfect family resort with beach pools kids club great rooms and restaurants additionally it is well priced and very clean. We also like Nusa Dua as it is quieter. For extra savings consider te Accor membership for discounts on the room and food and drinks.

  • Stayed: January 2013, traveled with family
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1  Thank DCiliberto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded May 5, 2013

Dear Ciliberto,
thank you for staying with us again and we are pleased to read you had another great holiday in our resort.
Thank you for recommending our hotel to future travellers and for mentioning the Accor Advantage Plus card which is available for guests from the Asian Pacific region.
Looking forward to welcoming you to your next visit and
with my best regards
Alexander Poindl
General Manager
h1922-gm@accor.com

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1,259 - 1,265 of 2,979 reviews

Reviewed May 1, 2013

My family arrived here 8 days ago and have enjoyed every second at the Novotel. This hotel impresses in every aspect. The rooms are large, well furnished and cleaned thoroughly mostly before one returns from breakfast. Although we are staying on the garden side of the hotel and must cross a road each time we head to breakfast or the beachside pool, this has not posed any inconvenience. In fact, we love the pool in the garden wing because it has a wonderful swim up bar and is very quiet.

The breakfast buffet is very extensive and of high quality. The setting is lovely with views to the pool and the ocean. Staff are attentive and coffee and tea are offered within minutes of being seated. Eggs are prepared to order or you can select from those prepared.

Nothing beats sipping a cocktail in the early evening and gazing out to sea. Whilst the restaurant menu is not extensive we have found the meals to be well priced and more than satisfying. The evening buffets are also very good. However, one bonus of the location is the abundance of excellent restaurants that are within easy walking distance from the hotel. We have yet to be dissatisfied with a meal.

If you are a shopper you will find the taxi ride to Kuta/Legian to be a big negative due to extremely heavy traffic. However, the new roads under construction will go far to ease this problem and cut the travelling time substantially. Personally, having stayed many times in Tuban, Kuta and Legian/Seminyak we found this area to be pleasant change.

Definitely a hotel worthy of a repeat holiday. The rooms, ambience, pools and gardens are just lovely. Importantly, this is complemented by an attentive and capable staff.

Room Tip: A room with a pool view on the garden side is recommended.
  • Stayed: April 2013, traveled with family
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2  Thank MoochPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded May 1, 2013

Dear MoochPerth,
thank you very much for this detailed review and share it for future travellers. We are happy you had a great holiday and thank you for recommending our resort and the area.
Looking forward to welcoming you again and best regards
Alexander Poindl
General Manager
h1922-gm@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013

Very nice hotel and lovely staff. Breakfast was excellent and there was plenty of it and lots of variety. It was a bit pricey having snacks or meals because a service charge and tax were added to the bill but there was plenty of other places to eat. Al ltogether a very enjoyable holiday.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank teljan88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

When you travel with two teenage or near teenage lads then the size of the breakfast on offer from a hotel can make the difference between an affordable holiday or bankruptcy 'by snacks'. Yes, you parents out there know exactly what I'm talking about. Slightly dated rooms aside, this hotel did a really good job at providing a safe and quiet place for us between bouts of endless Bali adventures. Hats off to really friendly staff, especially those breakfast staff. My only real complaint is that the hotel can gouge on the price of extras. If you are after a massage then forget Novotel and take a walk 100m along the road to one of the many shops where you'll pay one eighth the price.

  • Stayed: April 2013, traveled with family
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2  Thank Tomandben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded April 30, 2013

Dear Tomandben,
thank you for your review and my team and I are happy you and your family enjoyed our breakfast range and variety.
Naturally and with all due respect I do not agree on the 'forget the spa' as we like to provide the security of professional service, well trained therapists and a nicely appointed and air conditioned area . As you can read in comments below and after talking with some of our guests sometimes these cheap massages leave you with unpleasant surprises.
Best regards
Alexander Poindl
General Manager
h1922-gm@accor.com

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Reviewed April 28, 2013

Nice clean hotel and good ammenities especially for kids, including a separate little breakfast area.
Ok shopping in the area, with nice massage places nearby.
Good access to a clean beach, with bar area overlooking the beach.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank lids2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded April 29, 2013

Dear lids2,
thank you very much for your positive comment and we are happy to read you and your family had a pleasant stay in our resort.
Looking forward to welcoming you again and
best regards
Alexander Poindl
General Manager
h1922-gm@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

I stayed for 2 nights on April 27 -29 at Tropical Terrace room. The first night, we stayed in room 326. At night the AC was not cold and has a squeaky sound. So before we took off for dinner, we asked the FO to check the AC. I came back at midnight, the AC still not cold and the squeaky sound still there, but I'm too tired to call for maintenance. I woke up couple times that night because of the squeaky sound. In the morning, i asked to change the room and they gave me room 343. I went out all day and came back at 10PM, feel really tired, can't wait to get to my room. And guess what, my new room was totally warm. I don't know what kind of SOP they have in that hotel, but this bad thing is happened twice in a row.

Finally I got really angry at the FO and told them if they didn't gave me a decent room in 15 minutes, i will find another hotel. And the funny thing is, they gave me another room in 5 minutes, with perfectly cold AC.

As a member of Accor Advantage Plus for couples of years, this is my first time something like this happen.

I realise that the hotel is quiet old, but that's not an excuse to anything. As an international chain hotel management, they're suppose to have a really high standard.

  • Stayed: April 2013, traveled as a couple
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1  Thank KokoSinyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded April 29, 2013

Dear KokoSInyo,
thank you for your comment and I am sorry about the described issues and that you were not satisfied with the air conditioning of our rooms. We checked on the first room during your dinner and engineering and housekeeping stayed there for 15 minutes to ensure the ac is cooling and does not make any sound. It must have been that the sound came back before you returned to the room. The second room was checked by our housekeeping manager and she checked on the room twice during the day to ensure it is cool enough. Again I am sorry that we could not satisfy your high standards.
Regards
Alexander Poindl
General Manager
h1922-gm@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

Novotel great for kids, cocktails not so great but ok, cleanliness pretty good, my daughter did get very sick from the buffet but hotel did look after her, staff could be a little better trained - leads to some/many frustrations, Overall I would still recommend this hotel for a family trip, very easy staying with good resources nearby. A nice, mixed clientele. Very frustrating getting discounts with Accor membership though, and there was no discounts or loyalty rewards for having stayed there twice. I thought they could have looked after us better.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank happydayzPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded April 28, 2013

Dear happydayzPerth,
thank you for your four points review and for recommending our resort to future travellers.
We are sorry about the sickness of your daughter and we helped as good as we and our doctor could. Nevertheless and with all due respect we had many guests including children for breakfast and dinners during the period you stayed with us and no other case got reported to us. I am not saying it could not happen but we are very concerned about food safety and cleanliness in our hotel.
For your recent trip with us you booked the 'Super Sale' rate and got a discounted deal, also the according points were credited to your Le Club membership card upon departure.
Best regards
Alexander Poindl
General Manager
h1922-gm@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bali Benoa

Address: Jl. Pratama 70, Tanjung Benoa 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Tanjung Benoa
#3 Romantic Hotel in Tanjung Benoa
#4 Top resorts Hotel in Tanjung Benoa
#6 Spa Hotel in Tanjung Benoa
#6 Luxury Hotel in Tanjung Benoa
#6 On the Beach Hotel in Tanjung Benoa
Price Range: $93 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Novotel Bali Benoa 5*
Number of rooms: 187
Official Description (provided by the hotel):
Novotel Benoa Bali is located at the edge of Nusa Dua, overlooking the golden sands of Tanjung Benoa beach. The resort has been created using traditional Balinese architecture which provides a unique atmosphere set within luscious tropical gardens.The hotel has 179 rooms each with a coconut wood interior design and either a balcony or a garden. There are 8 villas designed in a magnificent tropical style, each with a private swimming pool, an open-air living room, a bathroom with a whirlpool and a rain shower, an espresso machine and a spacious dressing room. Moreover, the luxurious 2-bedroom beachfront villa has all of the above facilities as well as an amazing view overlooking the ocean.The resort offers a variety of dining options including a daily theme buffet dinner, a beach restaurant, a pool restaurant and 3 relaxing bars. A daily entertainment program is provided all day through until the evening. Activities are available everyday for children at the Kids Club. Sport facilities include 3 swimming pools with 2 whirlpools, a tennis court and a fitness center, beach activities including volleyball. Specially designed indoor and outdoor beachfront "bale" spa for rejuvenating. Water sports are available nearby. A free shuttle bus gives access to Bali Collection shopping center in Nusa Dua. Parking and Wifi in the lobby area are also complimentary. ... more   less 
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Also Known As:
Novotel Bali Benoa Hotel Tanjung Benoa
Novotel Hotel Bali Benoa
Novotel Hotel Tanjungbenoa
Novotel Nusa Dua
Novotel Benoa Bali
Nusa Dua Novotel
Novotel Bali Benoa Tanjung Benoa

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