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“Great hotel for families”
Review of Novotel Bali Benoa

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Novotel Bali Benoa
Ranked #6 of 29 Hotels in Tanjung Benoa
Certificate of Excellence
Cowaramup, Western Australia, Australia
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great hotel for families”
Reviewed December 27, 2012

Have stayed many times in Bali and rate this as one of the nicest hotels I have been to. Traveled with family incl 3 kids 14, 11, 5.

Fantastic staff and really nicely laid out resort with heaps of different spaces to go too including 3 different pools. The hotel is split in half across the main Benoa beach road but this wasn't a problem at all (there is a security guard that assists with crossings). We stayed in the rear part of hotel, upstairs room semi-overlooking pool. Lovely room, great bathrooms, balcony, beds etc... Aircon was a bit weak and had to be left on permanently for room to be cool enough. Note that there did not seem to be any lifts in this section of the hotel.

Interconnecting rooms were not available so older kids got room over the passage - would recommend getting extra keycards as constant knocking ended up being a bit difficult. Sofa bed was fine for 5yo.

Food was reasonably priced with breakfasts probably the best I've had at a Bali hotel! Also, make a note of happy hour times as drinks were 2 for 1 which made them really affordable.

Downside was that the beach was really badly eroded and insanely busy with watersports. I went for a walk to Benoa harbour one evening and found it quite dirty - this, above all reasons would possibly deter me from staying in Benoa area again. The general area was probably too quiet for my liking with limited decent shopping other than numerous hawkers and small shops. Local warungs and restaurants were great. Regards to shopping, the the hotel did offer a free shuttle to The Bali Collection shopping centre in Nusa Dua which was surprisingly good (have reviewed separately) and had an array of (very empty / quiet) restaurants.

Highly recommended for couples & families that are happy to hang by the pool but not so great if you love laying / swimming at the beach or intend to include casual evening shopping in your itinerary.

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
2 Thank Grant P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBB1922, General Manager at Novotel Bali Benoa, responded to this review, December 28, 2012
Dear Grant P,
thank you four your detailed review on your family stay with us. Thank you also for recommending our resort for couples and families who want to have a relaxing holiday.
There is an abrasion in Tanjung Benoa/Nusa Dua during raining season and more or less the whole area is affected. We did and do our best to replenish the beach for our guests so the beach is good useable with our private sun loungers (this would be the main difference to Kuta or Seminyak as there are no hotels with own sun loungers on the beach, all chairs on those beaches are from private vendors and have to be paid).
Looking forward to welcoming you again at our hotel and in the Tanjung Benoa area.
Best regards
Alexander Poindl
General Manager
h1922-gm@accor.com
Report response as inappropriate
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English first
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 26, 2012

Picked up from the airport as we booked even our flight is delayed!
Lots of family with kids from Europe. So the kids can find playmates.
Breakfast offer fresh and western food!
Every night dinner buffet is different with very good price 20$/adult +1 child under 12free.
Just neighborhood is supermarket and restaurants.
The driver John from the hotel showed us real local market for shopping instead of bring us to other expensive tourist place.

  • Stayed December 2012
    • Value
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    • Cleanliness
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Helpful?
1 Thank HGES2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 26, 2012

Listen I don't hate kids, I actually like them, but when on vacation at a 4-5 star hotel, to not have ONE SINGLE AREA without screaming yelling kids is a total buzz kill. With three pools, how can one of them not be dedicated to adults only? They do have a "Nirvana" pool with a sign saying "please respect this area and keep quiet", well with 15- 20 kids flip flopping around, that's quite an impossibility. My experience at this pool would have been closer to Nirvana if I had Kurt Cobain rise from the dead and blast his electric guitar amp directly into my ears. Having said all this, I had a feeling this would be the case and had planned on canceling the reservation prior to our stay, but I was 7 hours too late, as it required 72 hours notice Jakarta time. For a family, this is your spot. There were even kids at all the bars. Kids pretty much run the place. It is a terrible choice for romance or peace and quiet. I couldn't even eat breakfast in peace without more and more kids running around. Anyway, you catch my drift. The hotel itself is a decent value, I prefer higher end luxury hotels, this was just ok, but again, I knew that when I booked it, and it was not pricey at all considering the area. Couples STAY AWAY!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank shelby f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBB1922, General Manager at Novotel Bali Benoa, responded to this review, December 26, 2012
Dear shelby f,
thank you for your comment and I am sorry you did not enjoy your stay in our resort. Please consider in your review that during Christmas holidays more families travel to Bali and to all the hotels but I still would consider our Nirvana pool, our beach restaurant, our beach area as relaxing areas for couples too. Thank you for valuing the hotel as 'decent value' but I honestly do not agree that couples should 'stay away' from our resort.
Regards
Alexander Poindl
General Manager
h1922-gm@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 25, 2012

We've just returned from an amazing holiday at Novotel Bali Benoa. The hotel was perfect for our family; 2adults, 4 kids (10,5,4,2). The kids didn't get out of the pool! The breakfast was excellent, with heaps of variety, and a kids area. The rooms were clean and well set out, and we loved having an outdoor courtyard. The staff were so friendly, and nothing was too much trouble. The location of the hotel was excellent with great restuarants and convenience stores a short walking distance away. The food and drinks were more expensive in the hotel than on the strip, but that is to be expected. The only thing I would do is to make kids club from 4 years up - most other hotels are 4 plus. We just loved staying here, and would highly recommend it to families. Wouldn't stay anywhere else.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mama_elle2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBB1922, General Manager at Novotel Bali Benoa, responded to this review, December 28, 2012
Dear mama_elle2002,
thank you so much for your positive review on your stay with us. It make my team and also myself happy to see when our services and efforts are appreciated and our guests are having a great time.
It will be our pleasure to welcome you and your family back in our resort.
Best regards
Alexander Poindl
General Manager
h1922-gm@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
Reviewed December 20, 2012

The hotel is clean, the staff is courteous. U need to climb up one floor if you are on the second floor. There is no elevator. The breakfast is simple not too great. The beach behind the hotel is disappointing. If you are looking for a beach hotel, this may not be for you. The beach on Kuta is far better.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank terencelktan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBB1922, General Manager at Novotel Bali Benoa, responded to this review, December 23, 2012
Dear terencelktan,
thank you for your comment on your stay in our resort.
Our Deluxe Rooms are set on the ground floor (with terraces) and first floor (with large balconies) and can e reached through stairsand our bellboys are happy to help with our guests luggage.
Some guets like the beach better in Nusa Dua/Benoa, some in Kuta. It's all about preferences - beach in the Nusa Dua area is easy to get in, no waves, perfect for families with children and also for all types of watersports. Additionally our hotel offers own and private lounge chairs in front of the hotel and next to our beach restaurant.
Kuta beach is a public beach only (no hotel has lounge chairs on the beach, all are payable) with high waves and a strong current, good for surfers and lots of action.
Regards
Alexander Poindl
General Manager
h1922-gm@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 18, 2012

Has a nice pool at the garden wing which was not crowded. Great for rest and relaxation. Food at the Uluwatu restaurant was not bad. There are also many restaurants within walking distance along the main road e.g. Bumbu Bali. The room is good except for a leaky and noisy air-con.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 723BeachBum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Bali Benoa

Property: Novotel Bali Benoa
Address: Jl. Pratama 70, Tanjung Benoa 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Tanjung Benoa
#3 Romantic Hotel in Tanjung Benoa
#4 Top resorts Hotel in Tanjung Benoa
#6 Luxury Hotel in Tanjung Benoa
#6 On the Beach Hotel in Tanjung Benoa
#6 Spa Hotel in Tanjung Benoa
Price Range (Based on Average Rates): $
Hotel Class:5 star — Novotel Bali Benoa 5*
Number of rooms: 187
Official Description (provided by the hotel):
Novotel Benoa Bali is located at the edge of Nusa Dua, overlooking the golden sands of Tanjung Benoa beach. The resort has been created using traditional Balinese architecture which provides a unique atmosphere set within luscious tropical gardens.The hotel has 179 rooms each with a coconut wood interior design and either a balcony or a garden. There are 8 villas designed in a magnificent tropical style, each with a private swimming pool, an open-air living room, a bathroom with a whirlpool and a rain shower, an espresso machine and a spacious dressing room. Moreover, the luxurious 2-bedroom beachfront villa has all of the above facilities as well as an amazing view overlooking the ocean.The resort offers a variety of dining options including a daily theme buffet dinner, a beach restaurant, a pool restaurant and 3 relaxing bars. A daily entertainment program is provided all day through until the evening. Activities are available everyday for children at the Kids Club. Sport facilities include 3 swimming pools with 2 whirlpools, a tennis court and a fitness center, beach activities including volleyball. Specially designed indoor and outdoor beachfront "bale" spa for rejuvenating. Water sports are available nearby. A free shuttle bus gives access to Bali Collection shopping center in Nusa Dua. Parking and Wifi in the lobby area are also complimentary. ... more   less 
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Also Known As:
Novotel Bali Benoa Hotel Tanjung Benoa
Novotel Hotel Bali Benoa
Novotel Hotel Tanjungbenoa
Novotel Nusa Dua
Novotel Benoa Bali
Nusa Dua Novotel
Novotel Bali Benoa Tanjung Benoa

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