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“Brilliant!”

Bali Jet Set Dive and Marine Sports
Certificate of Excellence
More attraction details
Attraction details
Owner description: Bali Jet Set Dive and Marine Sports is Bali's newest and most exclusive water sports centre. Located on the white sandy beach in the south of Bali, our mission is to provide outstanding five-star scuba diving and water sports facilities, services and equipment to our guests within a safe and eco-friendly environment. We offer both motorised and non-motorised water sports. We are an authorized PADI 5 Star Dive Centre. All of our tours, activities and courses are strictly private, we do not mix groups. Come join us for a fantastic day of water sports activities!
Useful Information: Stroller parking, Activities for older children, Bathroom facilities, Activities for young children, Lockers / storage
Victoria, Australia
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Brilliant!”
Reviewed August 19, 2013

We planned a fishing trip for a friends birthday and found Bali Jet. It took only minutes for the following days activities to be arranged over the phone including a weather check and car transfers.
On arrival we were provided with a private boat, which we were informed we were welcome to for hours.

Sadly, after an hour at sea a few of us got pretty seasick. The staff were brilliant they ensured we were ok and took us straight back to the beach. We were pretty embarrassed, but at the beach we were greeted by staff, who quickly arranged water, coffee, food and beach towels so we could just hang out on the beach. On top of this the owner kindly offered for us to take part in some other water activities because we had missed out on the fishing - incredible!

We ended up having the most brilliant afternoon, topped off by the owner suppling our friend with a birthday cake on his return from fishing! Cannot recommend coming here enough!
Rhonda and Sedan truly made the day for us.

Visited August 2013
Helpful?
2 Thank Emilia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhonda L, Owner at Bali Jet Set Dive and Marine Sports, responded to this review, August 20, 2013
Dear Emilia S,

Thank you so very much for taking the time to post such a kind and wonderful Trip Advisor review for us! We are absolutely delighted that we were able to contribute to making your stay here in Bali extra special along with Nick’s birthday!

We are so sorry that a couple of you got seasick whilst fishing but instead enjoyed the complimentary water sports activities along with our private beach whilst the rest of the group went back out to fish.

It was a pleasure having your group as our guests and we hope that the next time you are back in Bali that you will come visit us for some more water sports fun!

Thank you again for such a lovely review, your support is truly appreciated!

With warm regards and heartfelt thanks from all of us at Bali Jet Set,
Nyoman, Rhonda and the Bali Jet Set Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Melbourne, Australia
Level Contributor
11 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Worth it”
Reviewed August 17, 2013

Beautiful setting on a private beach area. The staff were all very friendly. The sea walker was a great experience and we got to see lots of fish. I also went wake boarding but unfortunately the boat ran out of gas about ten minutes in. I was only doing 15 minutes anyway but an apology would have been appreciated. Otherwise we had a great time and highly recommend it.

Visited August 2013
Helpful?
1 Thank Jamss C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhonda L, Owner at Bali Jet Set Dive and Marine Sports, responded to this review, August 17, 2013
Dear Jamss C,

Thank you so very much for taking the time to post a Trip Advisor review for us. We are absolutely delighted that you enjoyed the sea walker experience and got to see lots of fish!

The owners are, however, very upset that the staff on the wakeboarding boat did not report the problem with the boat to management. They were interrogated this morning after your review was posted. It did not run out of petrol but fouled a spark plug. Unfortunately this can be a common problem in Bali as sometimes the petrol from the Pertamina is not always 100% clean. Any problems are to be reported immediately and had we known we would not have charged you for the wakeboarding. The captain of the boat and the guest relationship manager who was responsible for you for the day have been reprimanded and put on 3 day suspension without pay. Any problems are to be reported to management and the team failed to do that on the day, they know the rules and they failed to follow them. We take all problems very seriously. We also meet with all guests upon departure and we really wish you had said something before you left if you were not 100% satisfied with your experience with us. Please accept our HUGE APOLOGIES for failing to deliver a 5 star water sports experience to you on the day and for the problem with the boat.

We will contact you separately and will refund the money for your wakeboarding and we hope that next time you are back in Bali you will come visit us again!

Thank you again for your review and please accept our humble apologies for the problem with the boat on the day, we will do everything to ensure that a similar situation does not happen again in the future.

With warm regards and heartfelt thanks,
Nyoman, Rhonda and the Bali Jet Set Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harderwijk, The Netherlands
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“THE BEST !”
Reviewed August 15, 2013

If you want to enjoy a day of watersports, this is the place you should go.
Unlike the regular overcrowded and (sometimes) amateur providers in the Benoa area, Bali Jet Set sets the standard, professional equipment, excellent and friendly staff, perfect setting, it's all there. We had a hard time to convince our kids that we should return to our hotel :)

Visited August 2013
Helpful?
2 Thank Bert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhonda L, Owner at Bali Jet Set Dive and Marine Sports, responded to this review, August 16, 2013
Dear Bert P,

Thank you so very much for taking the time to post such a wonderful Trip Advisor review for us! We are absolutely delighted that you and your family enjoyed your time with us and that we were able to contribute to making your stay here in Bali extra special! Next time you can leave the kids with us!

Our facility was designed for a full day of water sports activities for the young and the young-at-heart alike. We are not a high volume operator and our only partners are 5 star hotels. We accept a limited number of bookings each day to ensure that each guest has a wonderful time with us and doesn’t have to wait for activities but can also enjoy our facilities such as our private beach, restaurant/bar and also swimming pool.

We will translate your review for our entire team to read also as we feel that it is important that they know what our guests are saying about us so that we can improve our services even further.

Thank you again for your kind review and for booking with us and we hope to see you back in beautiful Bali again very soon!

With warm regards and heartfelt thanks,
Nyoman, Rhonda and the Bali Jet Set Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Safe and enjoyable”
Reviewed August 11, 2013

The guides are definitely very professional and pay close attention to safety.

If possible, request for Ryan Kharisma Putra as your pick-up / attendant for the day, he is attentive to details and your needs. A friendly chap who deserves a thumbs up for the excellent service rendered.

Visited August 2013
Helpful?
1 Thank Jeremiahtan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhonda L, Owner at Bali Jet Set Dive and Marine Sports, responded to this review, August 12, 2013
Dear Jeremiahtan,

Thank you so very much for taking the time to post such a kind Trip Advisor review for us! We are absolutely delighted that you were pleased with our services and facilities and that we were able to contribute to making your stay here in Bali an extra special one!

We will also specially recognize Ryan for a job well done. He is a fantastic guest relationship manager and is always very attentive and wants every guest to have a wonderful time with us. He works very hard and we are so very proud of him!

Thank you again for your wonderful review. We hope to see you back in beautiful Bali very soon!

With warm regards and heartfelt thanks,
Nyoman, Rhonda and the Bali Jet Set Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
25 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“5 star all the way”
Reviewed August 8, 2013

I just visited jetset marine today. Did some water sports (definitely did not allocate enough time there). The place is first class all the way. We just went to two different places in benoa on the same week. Both have a "flea market" feel to it. People jostling for their turns. Our kids were wearing life vests that are way too big for them. Jet skis swerving left and right. Parasailing were missing their targeted landing zone due to unpredictable wind condition. Basically they r terrible with little attention on safety issues. Not to mention the rides are shorter than what they promised and the operators/instructors kept asking for money to extend the sessions.

Jetset marine is on the other end of the spectrum. Everyone is so professional. The owner is a foreigner who was on the spot keeping an eye on everything. The instructors get bonuses based on safety not based on volume. The equipments are brand new. The place is very clean. The service is just awesome. The price you have to pay is higher but it's definitely well worth it. The jet skis are timed so when you pay for 15 minutes you are getting 15 minutes. Not 10 min or so like in the other places. Bottom line, this place is just awesome. Will definitely recommend this to my friends/family. The only downside is this place is a bit hard to find. But then they have a pick up service so that should do it.

Visited August 2013
Helpful?
1 Thank FUCLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhonda L, Owner at Bali Jet Set Dive and Marine Sports, responded to this review, August 8, 2013
Dear FUCLA,

Thank you so very much for taking the time to post such a kind and wonderful Trip Advisor review for us! It was an absolute pleasure to meet you and your family yesterday and thank you so much for persevering and finding our facility. You are correct, our property is a bit difficult to find as we operate on the west side of Benoa about 5 minutes through the village (all of our competitors are based on the east side) and are the only water sport operator based in this quiet cove area. We practically have the ocean to ourselves!

We are also so very pleased that you were delighted with our facilities, services and equipment. All of our team are equipped with G-Shock watches to ensure that the time you pay for is the minimum time you receive, our service really does come from the heart and we want every guest who visits our facility to have a wonderful and most importantly safe day of water sports activities!

We will translate your review for our entire team to read as we feel that it is important that they know what our guests are saying about us. They will also be delighted as when good reviews come in on Trip Advisor they all receive a small bonus!

Thank you again so much for your kind words, your support and for booking with us. Next time do email us when you’re in Bali and we will come pick you up, transportation from/to your hotel is included in our prices.

With warm regards and heartfelt thanks,
Nyoman, Rhonda and the Bali Jet Set Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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