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“The place is a joke”

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Philippine Gateway Hotel
Ranked #4 of 5 Hotels in Surigao City
UK
Level Contributor
56 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“The place is a joke”
2 of 5 bubbles Reviewed February 21, 2012

For the benefit of Gateway Hotel, to identify ourselves clearly, we are staying in, supposed, Executive Room 217 for the night of 22 February 2012.

First of all there is a significant hotel extension building programme in progress ... something that doesn't get mentioned on their website nor by their reservations personnel.

Upon arrival in the room, this is supposedly an Executive Room, it's not tired, it's exhausted in appearance and in need of a top to bottom makeover.

Then one is greeted with a sign that the room contains various equipments and if any of these are absent upon check-out then we will be charged for them ...

Well straight away my partner obversed that there was no remote control for the TV (as itemised) and I've noticed that there are not the 2 blankets present (as itemised), however it would appear that Filipino executives only sleep with one less than adequate pillow thus we politely requested 2 more pillows for the room only to find ourselves being asked to pay PHP25 per pillow per night!!!

We are, or rather we were, booked here again on 26 & 27 February 2012 however that reservation, unsurprisingly, has just been cancelled.

Dear Gateway Hotel ... NEVER in some 35 years of globetrotting have I been asked to pay for a pillow for the night, I only live across the water on Siargao Island, I was about to become a regular guest of yours but, as they say, "NEVER AGAIN" ... your place is a joke.

Room Tip: Try another hotel
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  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Phileas_Fogg_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 reviews from our community

Traveler rating
    2
    10
    20
    11
    5
See reviews for
13
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4
11
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Helsinki, Southern Finland, Finland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed February 5, 2012

I live in Surigao City, but my parents house is quite far from the airport so we usually stays in gateway. For 3x we stayed there and it´s even longer days like 10 -15 days even. I agree to the other reviews, the restaurant atmosphere is not really that good, the rooms to be honest has some mosquitoes even during the day, no elevator. They have swimming pool now and it´s soooo full during weekends. The worst thing is every time we checked in there they are always renovating something that´s why it´s often noisy. Anyways, the service is fine.

Room Tip: ask for a room close to the swimming pool area to avoid noise from the street.
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lucille R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darmstadt, Germany
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed February 4, 2012

We stayed one night in the hotel. It was ok, but not nice. The rooms are old with cracks in the wall, but clean. The restaurant is not good. The atmosphere is cold and ugly. We even saw a rat running through the restaurant.
Pros:
- close to the airport
- peaceful location
Cons:
- old rooms
- bad restaurant
For one night it is ok. Maybe next time I am in Surigao I will try the Tavern Hotel. It seems to be better.

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YorkN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed January 28, 2012

We only stayed for a night and it was purely a disappointment.

- very old hotel and doesn't look like it is well maintained.
- no elevator
- Restaurant closes at 11:30pm but when we arrived at 11:15pm, we were told it's already closed.
- Very poor service. We requested for hot water so we can do instant noodles. It took them so long to hand it to us and to my dismay, it was cold water!!!
- Strong signal on wifi but we could not connect after endless attempts. So what's the use!?
- nothing to rave about on the breakfast served.

I had another reservation for a different day and I cancelled it. Overall, it's just not worth your bucks. Couldn't say something positive about the hotel except that it's close to the airport/bus terminal and the presence of pool.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank close_me_up
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Surigao City hotels

Surigao City, Philippines
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed January 19, 2012

I would not recommend this hotel to anyone coming to stay in Surigao City, stay at the Tavern.
Hotel is very old, very dirty and very noisy. It is mostly a function centre than a hotel, guests staying here come last. Yes it has a nice swimming pool but when you want to go for a swim or just sit outside next to the pool you must get past the childrens swimming lessons and the coach with a very loud whistle.
Rooms are very noisy, phones ringing all night long at the laundry service desk. Staff laughing and singing early in the morning. Rooms are dirty, they charge 500.00 Ph Peso per night to rent a fridge.
Food is well and truly not true compared to what is mentioned on the website. The cooks do not even know what is on the outdated menu. Quite often they miss the main part of the recipe, food comes out cold and when you order an entree you get you main meal also at the same time.
I have spoken with the wait staff and they are also unimpressed with the management of the hotel.
As a guest staying here you will be last to be looked after, do not stay at the Gateway Hotel.

Room Tip: Top floor facing the road, dont face the pool as the functions are outside your room.
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank west_aussie_expat_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed August 25, 2011

only 2 decent hotels you could stay in in surigao city the gateway is one and the other is the tavern hotel. the main difference is the gateway has a pool the tavern doesnt. as well as that the main advantages of the gateway are its very nearr the airport also the main bus station. by about august 2012 there will be a new and badly needed gaisano shpping mall and it will be near this hotel also. the gateway does not have an elevator. so remember that when ur booking ur room. internet access is not a strongpoint. there is poor quality access in the area anway. the tavern is a better option if wi fi is important to you.
It hasa relaxed easy atmosphere. safe welcoming helpful staff.again the tavern probably outdoe s it for cuisine.but of course u can in the gateway and visit the spanking new tavern restaurant .

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank misterwonderful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Level Contributor
57 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed July 27, 2011

Reception was very accommodating and fast to settle your room. The room was also a bit small but just enough for cost effective rooms. Cable TV have many channels. Food is very very sumptuous. Try their "kitang" a sure hit though crabs and prawns are also served well. Waiters are very courteous and will guide you to their best served food. Very near the airport about 10 minutes or less. Swimming pool is also available and in-room massage services.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank entengoreng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Philippine Gateway Hotel

Property: Philippine Gateway Hotel
Address: National Highway, Surigao City, Mindanao 8400, Philippines
Location: Philippines > Mindanao > Surigao del Norte Province > Surigao City
Amenities:
Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 5 Hotels in Surigao City
Price Range (Based on Average Rates): $
Number of rooms: 61

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