I recently spent two nights at the Birnam during a weekend break for a friend’s wedding. On first arriving at the hotel I thought it looked great and the same on entering. Being checked in by the receptionist was also fine even if slightly regimented with information being given in a very formal manner whilst the receptionist almost stood to attention. She was however a bit nervous and was a pleasant enough girl. The room was nice with a good sized bathroom but although it all seemed clean it was in poor repair with paint peeling off the walls in the main room and mould on the walls of the bathroom which gave the appearance of it being dirty. We went to the Birnam Inn for our dinner that evening with other guests from the wedding and although the food could not be faulted in any way, the service was the worst I have ever experienced. It seemed like an effort for the waitress to wait on us and was short and unhappy whenever we asked for things like the ability to split our bill into couples or requesting a pint glass for my beer instead of the half pint glass I was given and our orders being taken in a very unpleasant manner. When she arrived back with two pizzas she was unaware of which was which and held them very close to her face before huffing and puffing all over them and saying that she would need to take them back to find out which was which. Once everyone was eating another two wedding guests appeared and asked if they could be seated with us. The Spanish waiter could not have been more pleasant to this request and immediately pulled a table in for them. However, when the waitress returned she did not seem so accommodating and after taking their order walked off muttering and wiping her nose with her hand. The waitress never once returned to ask if our meal was fine and did not clear our table when we finished. We also didn’t witness a single smile or courteous gesture. The following day the service was no better at breakfast and later in the morning the treatment of one of the bar staff by his colleague was nothing short of disgusting and tantamount to bullying. Pretending to punch him in an unplay full manner, shouting at him to go away to the other end of the bar for no apparent reason. When the young barman did eventually manage to communicate what he had been trying to say he was greeted with, “Awe for [--] sake that’s all I need”. Now I understand that we can all have bad days but this is not acceptable in a public area at lunchtime and particularly when there are children about. Conversely, the same bar man could not have been more polite to the other members of staff at the reception area which would indicate that he was not having a bad day. I would like to point out that there is both Spanish and Scottish staff working at the hotel. All of the Spanish staff I encountered were very pleasant and helpful, even though some struggled a bit with the language. Unfortunately out of the Scottish staff members there was only one I would happily say was pleasant and that was the girl at check in. The Birnam hotel has the potential to be a great stay but until such times as the locally employed staff get some quality training and start taking daily customer service medication they will not get any more business from me. Speaking as a Scotsman I was more than disappointed at the welcome or should I say lack of!
- Official Description (provided by the hotel):
- Style,elegance and good old-fashioned Scottish hospitality is what the newly upgraded Birnam Hotel is all about. Located in the stunning Perthshire countryside in the heart of Scotland, the Birnam Hotel is the ideal location. It is well renowned for hosting weddings and large functions in the magnificent Baronial Hall and smaller functions in its many other suites - the Birnam Hotel has it all. A truly warm welcome awaits you at the Birnam Hotel. ... more less
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- Also Known As:
- Birnam Hotel Scotland