A terrible end to a disappointing stay. First off we arrived early with only a few hours sleep because we had a tour booked, it was cancelled when we arrived. We were told the cancelled tour would be combined with our tour the following morning. The tours are about 2 hours each so I assumed we would be out for around 4 hours, totally ok with us. We were brought back to the lodge after only 1.5 hours and told the tour was done?? In the afternoon we had a tour booked to the volcano and hot springs. We were picked up at 2:20, right in time. When we asked what time we would be returning to the lodge he told us 10pm, it would have been nice if someone at the resort could have mentioned this so we could have planned on being away for 6 hours. The volcano tour was good, enjoyed the house and saw some animals along the way. The hot springs was, well, disgusting. Big hot pool full of drunks shouting obscenities, not the serene relaxing experience we were expecting and definitely not the kind of place suitable to take our young daughter. We called the tour company to come back and pick us up immediately, couldn't get out of there fast enough. So on our last morning we were looking forward to a nice horse back ride to the next town. I was horrified when the presented 4 evacuated horses, I cried when I saw them with their bones sticking out and looking sad. I refused to get on and am now back at my cabin letting everyone know that this place is not what it pretends to be! With the amount of $$ we spent to come here they could at the very least feed their animals. On a positive note the staff are very nice and attentive, but the good does not in this case outweigh the bad.
- Official Description (provided by the hotel):
- A place to surpass your expectations of a positive interaction with the rain forest, pampered by the friendliest local staff and with fantastic organic food production highlighted with extraordinary cuisine. Rest and relax or experience all you want. ... more less
- Reservation Options:
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- Also Known As:
- Chachagua Rainforest Hotel And Hacienda