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“Poor quality food & unhappy customers everywhere”
Review of Pooley Bridge Inn

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Pooley Bridge Inn
Reviewed August 14, 2013

My husband and I went to the Pooley Bridge Inn for lunch on Sunday 11th August. When we went into the pub we saw the pub seemed to have large numbers of people sitting around tables void of food and generally looking a bit fed up. We should have really taken that as our cue to leave but we had already looked somewhere else for lunch in Pooley Bridge that only had an outside toilet and grubby looking tables and flies coming out of the kitchen so it didn't take a lot for somewhere else to look more appealing.

At the bar there was a man complaining that his family had been waiting over 1/2 hour for food. We asked how long we would wait for quiche and the member of staff said no longer than 20 minutes. We soon found out why. The quiche that arrived was freezing cold and resembled exactly quiche you buy from the supermarket that then requires cooking at home. We complained but the staff member said the quiche had been freshly cooked that morning. If this was the case it looked to have done no more than had a flash in the oven and was no where near being cooked. The pastry was also soggy and sallow and nearly raw. My husband had used the men's loos and found there wasnt any hand wash, he mentioned this and before we left some 1/2 hour later went back to the loo and still no hand wash. Pooley Bridge is a place surrounded by campsites aka limited hand wash facilities. Personally I have strong feelings about people not being able to wash their hands after going to the loo then going on to touch glasses and cutlery that then gets picked up by members of staff who then serve people drinks and food without washing their hands. Its an infection control risk.

My advce is firstly avoid the Pooley Bridge Inn and secondly avoid Pooley Bridge, there are far nicer places to go to in the Lake District.

  • Stayed: August 2013, traveled as a couple
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Thank Lucy1922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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232 - 238 of 401 reviews

Reviewed August 12, 2013

having just spent the night in a very old castle in Northumberland we thought we would travel towards ambleside ,seeing sights , we stopped at pooley bridge to look around the village
we were hungry so we stopped for food we waited to get served and to honest not many people there,, but people had been in there by the state of the tables with plates and glasses everywhere
it took time to get served and when our food arrived , not filling nor appetising,, we mentioned it but nothing ever happened ,, looks like we were over looked as a paying customer
never mind just take the money , but lack of service will make people like us not return

  • Stayed: July 2013, traveled as a couple
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1  Thank ginagee b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013

That is we left after two nights at this hotel tired as the hotel itself is tired. Very laid back approach to booking rooms, had to ring , took details but didn't want deposit or card details. When we arrived far too early to book in they were laid back about the car in thier car park despite everywhere else charging for parking. Bar, restaurant and front of hotel and fine but the beer garden and rooms at the back need attention. Some work is going on that caused a tiny bit of upset but ok. New alarm system and doors downstairs. Staff very heplful, very cheerful waitress at breakfast, Food good, drink prices and selction ok. Needs some TLC.

Room Tip: Rooms on front have new windows and balcony furniture but could be noisy as directly above bar and o...
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  • Stayed: August 2013, traveled as a couple
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    • Location
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Thank grahamj829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

Having booked a table, we turned up to find a couple had been placed in our seats, we then had to wait while they were asked to leave whilst looking at the menu. We were very embarrassed. Once we sat down we were served by a very rushed bar man who kept forgetting which table he was serving. We asked for a wine list and were given it (after he took it else where first!), we ordered the wine and when it was brought over he asked if it was us who had ordered it. We ordered soup (I had to ask for a spoon) and the bread was so hard we could have broken the plate side with it. When asked if it was ok I said no and explained and we got a brief apology. The main was dumped in front on us without any words said. Once it was time to leave we were asked if everything was ok to which we said no but it was dismissed. What is the point? The couple in front of us complained that they were ignored by a waiter and the response given was "Well he wasn't meant to be working!" Honestly, it was like visiting Faulty Towers. The food was nice (once I kept the flies away!) which is why I have given it a 3 but the service was dreadful. Not the fault of the staff as they obviously haven't been trained correctly.
My advice is 1. Train your staff. 2. Decide if you're a restaurant and if so take orders from the table, give a wine list and the correct cutlery (many people were collecting their own) and deliver a bill. 3. If you're going down the pub route then place orders at the bar and don't make people book in like a restaurant.
We have been here many times before and it has gone downhill fast. When we approached initially we thought it was closed as there was not one person sitting outside on a warm August evening as no food is served outdoors anymore.

  • Stayed: August 2013, traveled as a couple
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Thank UKAnna123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2013

We had visited the pooley bridge inn a few years ago for a drink and found it very well organised. It has a fantastic location in the centre of the village, lots of seats/tables outside in a stunning location at the head of Ullswater. It also has plenty of parking on site too.
Based on our previous experience we opted to stop there for a night whilst visiting Dalemain.
When i had booked over the telephone a few weeks before our stay i was allocated a particular room, that was overlooking the front of the building. Great we thought!!
This was a little presumptious. On checking in at the bar area, it was chaos. No one seemed to be in charge, a guy started to deal with us but couldnt find the paperwork and said the room i had been told we were staying in was different now. They then couldnt find the key and we were told to wait while they served the people at the bar and someone else would come over to us in a moment.
About 15 mins later we were led upstairs to our room. It was a family room with ensuite and a balcony. It smelt of wet dog, the room was not totally clean, there was a used mug and wrappers from old tea bags left on the tray. This was not a good start to our visit.
We replaced the mug and also got some milk cartons as this was also forgotten about in the making of our room.
We chose to eat in the hotel, the food was lovely, and staff all very pleasant. We were charged incorrectly on our bill but this was soon addressed once pointed out.
On returning to our room, we tried to use the shower but were met with cold water. So we decided to try again first thing in the morning.
The Inn has live music on in the bar area on saturday nights, the floors are just wood and there isnt any sound proofing so you can hear everything thats going on in the bar.
It was a slightly disturbed night as there were lots of people sat outside on the tables till the early hours.
In the morning we got up early to get a hot shower but found freezing cold water. There wasnt any hot water in the taps either so we had to boil the kettle for a wash. My husband tried to speak to someone at 7.30 but the bar was closed and there were no staff at all in the building. Breakfast was served between 8.30-9.30 and the staff didnt start turning up till after 8. It was too late to try and sort the shower out at this point so we headed down for breakfast. There were already guests in the bar - which hadnt been cleaned/tidied up since the night before. There were glasses everywhere and dirty tables. This was not pleasant first thing in the morning. Stale beer - yuk.
The breakfast buffet consisted of 2 fruit juices and 3 types of boxed cereal. According to the menu there should have been fruit and yoghurts - on asking for them after waiting 10 mins they came back to say there was none.
We ordered our cooked breakfast, as did the other guests and we waited, and waited, and waited....... Our coffee had been finished (beware of the cafetieres - they spurt out coffee at you when trying to plunge!) and we werent supplied with any toast.
Eventually at 9.25 we were presented with the breakfast - we were ready to leave at this point and go to the cafe across the road. The breakfast was very average and certainly not worth a 45 minute wait.
On checking out, we were amongst a rather disgruntled group of guests. All not happy about the lack of hot water - we hadnt been warned that there had been an 'issue with the boiler' and someone was coming out to it. Rooms were allocated incorrectly - a family in a double room next to us had to have their daughter on a mattress on the floor, yet we had a room sleeping 4 and we were only a party of 2. I asked where the manager was and was told that it had been taken over by new management a week ago and the manager was off!!!!! Disgusting that the poor staff were trying to pick the pieces up around a crumbling lack of management.
I declined to pay the full room rate due to the points above and came to an amicable amount for the room.
The young lady who checked us out was getting very upset by the way their stays had been and was trying to make things right as best she could.
I am sorry but we would not be visiting this Inn again until the management bucks their ideas up, gets the place cleaned and redecorated. Gets some sort of organisation structure in place and get a manager in the building to deal with issues.

Room Tip: avoid first floor rooms on saturday nights unless you like little or no sleep
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  • Stayed: June 2013, traveled as a couple
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Thank AnnCoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

Lovely pub what we have visited for many years but never had time or able to get a table to eat , we did on this occasion but sadly food was very bog standard, menu looks great but in my opinion the food is basic pub grub what can be had across the road in another pub, Husband had the cumberland sausage what looked lovely but had to be sent back as could not get a steak knife to cut it, we were seated at 5.30 and only a few other tables in at the time , could have understood if chief was busy but not at this point , meal was replaced quickly and was to husbands liking, I opted for lasagne as i had seen someone having it on another day, it was cooked within an inch of its life, salad was warm . again if the pub was rushed off its feet you could understand , but never mind maybe a harsh word is needed in the chief/cook ear, the young staff serving were pleasant and would still go back for a drink bit not the food.

  • Stayed: July 2013, traveled with family
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Thank Ladey2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

This nice looking pub with an even so cosy interior has a good pub and drinks menu. It seems to be a busy and buzzing place with friendly but slow service. The pub grub is descent and the pints are cold.. Don't set your expect stations too high but this is probably the best bet for a bite in Pooley Bridge..

Stayed: August 2013, traveled as a couple
Thank AlethaandOle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pooley Bridge Inn

Address: Main street, Pooley Bridge, Penrith, England
Location: United Kingdom > England > Cumbria > Lake District > Eden District > Penrith > Pooley Bridge
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #5 of 7 B&Bs / Inns in Pooley Bridge
Number of rooms: 11
Official Description (provided by the hotel):
Traditional Lakeland Inn in the Heart of Pooley Bridge, open fires, outdoor courtyard, home-cooked food and 11 en-suite rooms ... more   less 
Also Known As:
Pooley Bridge Hotel Pooley Bridge
Pooley Bridge b&b
Pooley Bridge Inn England

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