A group of friends and I ate at the restaurant over the Bank Holiday weekend. The main courses and puddings were fine, but at the end of the meal we saw that water was dripping from the ceiling onto our table. After alerting staff, they informed us that the cause was a guest having a shower upstairs with the shower door open. They phoned the said guest in his room and the dripping stopped. Although we were grateful for this, I personally felt that the staff did little in terms of customer service -they didn't even offer a simple apology. They acted as if it was a regular occurrence and was nothing out of the ordinary. I personally don't know anyone who would be happy with having a meal and then being splashed with another guests shower drips - some of which ended up in my drink. Even when I made a suggestion to staff not to seat people there until they have fixed the leak, they continued to blame the guest. The compromise was the equivalent of the cost of a pint taken off the overall bill.
- Official Description (provided by the hotel):
- Traditional Lakeland Inn in the Heart of Pooley Bridge, open fires, outdoor courtyard, home-cooked food and 11 en-suite rooms ... more less
- Also Known As:
- Pooley Bridge Hotel Pooley Bridge
- Pooley Bridge b&b
- Pooley Bridge Inn England