This lodge is absolutely disgusting. It is owned by a local family but it seems to me that the staff own it. They are unfriendly, lazy and unaccommodating. We stayed there for 3 nights as we had car problems. We had no choice but to eat there and were served the same "badly cooked" beef and chicken stew every night. The chalets are nice and comfortable but DSTV was not working on the one nights we stayed. The only person who knew how to fix it was the maintenance man who was not there as he had taken guests on a Game Drive. WHAT DOES A MAINTENANCE MAN KNOW ABOUT GAME VIEWING. The ablution blocks were so dirty I had to shower with my shoes on, the taps were loose and broken and the toilets were not cleaned for 3 days while I was there. There were dead insects and spiders' webs everywhere. The buildings are not maintained and looked like they had not been painted in years.
The staff entertain themselves in the bar area and while guests are trying to have a conversation their loud voices drown out any conversation. The louder you talk the louder they get. There is no manager and no supervision whatsovever and the staff do as they please and make no effort whatsoever to please their guests. They sit in a the bar area and watch their "soccer and soapies" on the TV and have no regard whatsoever for the guests. Don't run a tab at the bar because they cheat and add on drinks you did not have and if they come and take a drinks order at your table you are lucky. We had to go to the bar counter to order our drinks. There was no ice and the drinks were warm. The trucks are noisy at night and keep one awake. On the whole the lodge is conveniently situated and the chalets and grounds are quite nice but the general "I don't care" attitude by the staff is unacceptable and the food is quite disgusting for the price. I will never stay there again. I would rather travel for another hour to Palapye in Botswana or Lephalele in SA and be treated with respect as I am a paying guest. The owners should really catch a wake-up and employ a manager to control things. The venue is not bad and they can really make this place exceptional with the right management. The place is overpriced for what you get. I do not recommend this lodge to anyone crossing the border. This is the first impression of Botswana for tourists coming from all over the world and its definitely not a good one.
- Also Known As:
- Kwa Nokeng Lodge Botswana/Sherwood