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“Crown Beach..Heavanly”

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Crown Beach Resort & Spa
Ranked #1 of 4 Hotels in Arorangi
Certificate of Excellence
Waihi Beach, New Zealand
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Crown Beach..Heavanly”
Reviewed September 6, 2013

Stayed at Crown 2 years ago as a group of 4 couples, we each had a pool villa so we were able to retreat to our villas for some R&R and a swim at anytime of the day these were fantastic. The service was excellent, we all met for breakfast in the mornings on the beach and had truly superb meals..cocktails in the afternoon a must great location and no children which was a major plus for us....West side so setting sun spectacular
We are booked to go back in October 11th for a week as just a couple and again staying in a pool villa we are hoping to meet many like minded people and have another great relaxing time....It is hard to believe some of the negative responses to the Crown but all we can say to those people if you are on holiday ..just go with the flow......you can get scooters next door at Edgewater great idea....a must to get around the Island

Room Tip: Definetly the pool villas,private (no need for cozys)and have plenty of sun.with good gazebos for sh...
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  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
Thank Wenmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, October 3, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are so pleased to read that you and your group of friends had a great stay 2 years ago! and more importantly, you are planning to return to stay in our ultra private Courtyard Pool Suites next week from the 11th October 2013.

We are pleased to read that you enjoyed your meals in our restaurants, which have undergone major changes to improve food quality, more variety, and better service from the heart: Warm. Unpretentious. Island Style.

We look forward to seeing you again from the 11th October 2013.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
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689 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (268)
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English first
Nelson, Nelson, New Zealand
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 6, 2013

First trip to Rarotonga, Nice hotel, very friendly staff, good facilities with a nice beach. Our room (15) was opposite restaurant and bar between beach and pool = ideal!
Broadband was hopeless, but supposed to be on holiday! Food was good, prices seemed fair.
Love Rarotonga, would happily go back and stay here.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank Alan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, October 3, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

Half of our One Bedroom Villas (including V15) are due for total refurbishment which is scheduled for early 2014. The new interior is fantastic and will definitely put a smile on your soul.

Our wifi service is being reviewed by maintenance to beam strong signals all over the resort. We are trimming back some trees to ensure little or no interference. We will get this right, promise.

We hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
223 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed August 24, 2013

spent 3 nights here on trip around south pacific. Its a wonderful setting, close but not too close to the airport.The grounds, pool area and restaraunts are great.We had beach villa 2. Beautiful view and the biggest accomodation i have ever stayed in. It had living room, dinning area, kitchen, bedroom and huge bathroom. Outside it had table , chaires and a sofa set, together with 2 loungers and a hot tub. WOW. The staff are really lovely and friendly. Rita on front desk was wonderful in arranging my wifes birthday surprise.It was like leaving a friend when going onwards.Everything is so laid back and low key. The restaraunts close by 9:30pm but this seems to be normal in these islands.Highly recommended.

Room Tip: if you can stretch to a beach villa, please do it.
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  • Stayed July 2013, traveled as a couple
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Helpful?
3 Thank stevoCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, October 3, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you enjoyed your stay in our Beachfront Spa Villa 2 with lots of space and a warm Polynesian décor accentuated by a large outdoor patio area with sun-loungers, lounge suite, table & chairs, a spa pool and front row seats to the worlds best sunsets.

We are equally pleased to read that you loved your meals in our restaurants and enjoyed the service from our team of 85 with service straight from the heart: Warm. Unpretentious. Island Style. Rita on the front desk is a prized senior member of staff and she, along with the rest of our team, love doing what we do best at Crown: provide warm unobtrusive service to our discerning guests.

We hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
204 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed August 16, 2013

The only weakness we have found with this hotel have been the transit arrangements from the airport. We were very early off the plane and had to wait ¾ of an hour for the bus to fill and head off. Then there is inevitably a queue to check in. Had we realised (and we should have it was exactly the same 20 years ago) we would have taken a taxi and been in time for happy hour at the bar.

There is a superette and liquor store opposite so no need to buy the expensive drinks from the bar (after the first night). Our beachfront apartment is spacious clean and well appointed (including a fridge for the aforementioned drinks).

Cook Island Telecom have an internet hotspot just over the road so no need to use the expensive hotel hotspot which you have to go to the lobby for in any case.

We have found the staff uniformly helpful and friendly so 5 out of 5 for the Crown Beach.

Room Tip: Rooms 1 and 4 are right on the beach. There are two others that are just back from it but still get...
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  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
3 Thank RobertJGray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, August 19, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We apologise about the wait at the airport for other hotel guests on a 'seat in coach' transfer service destined to stay at our resort. We do offer a private car transfer service (at a surcharge) with champagne & other trimmings with immediate departure to the resort. Alternatively, taxi's are available as well as rental cars available for collection on arrival.

Our beverages prices are on par with most restaurants & bars & resorts on Rarotonga. We do have the best happy hour program from 3-6pm where you buy one drink and get the 2nd for free.

We will be rolling out our own wifi system with unlimited access for a flat fee of NZD25 per day. This arrangement will make our offer similar to other hotels around the world.

We are pleased to read that you enjoyed the hospitality from our team of 85 with service straight from the heart: Warm. Unpretentious. Island Style.

We hope to see you both again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 15, 2013

We have just spent eleven days at this excellent resort and cannot praise it enough. I have re-read some of the bad reviews and can't believe they are for the same place. DO NOT take any notice of them! We have travelled extensively and are very fussy but Crown Beach ticked all the right boxes. We had a garden villa which was extremely comfortable and private with our own courtyard and pool. The super-king-sized bed was very comfortable as were the pillows. The venue itself is absolutely beautiful and the gardens are immaculate. Both restaurants were very good, and the staff amazing - so friendly and helpful and nothing was too much trouble. The breakfasts were very extensive with buffet fruit, (huge passionfruit - yummy) yoghurt, cereal, muffins, toast etc etc and this was followed by a choice of hot meals (eggs benedict, omelettes, pancakes and many more. Any little queries were attended to within a matter of minutes. We would highly recommend this resort.

Room Tip: I wanted a beach front villa, but my husband talked me into a garden villa and I'm glad he did...
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  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Peter and Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, August 19, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you enjoyed your 11-night stay in our ultra private Courtyard Pool Suite with the high stone walls, private swimming pool, and outdoor dining gazebo. In our winter months, the path of the sun shifts a few degrees north shading part of the outdoor courtyard. Some guests like full sun exposure, whilst others like partial sun exposure (opting for more shade). In any case, we are happy to move guests to rooms that offer the right level of sunshine.

We are equally pleased to read that you enjoyed your meals at our restaurants; as well as the service from our team of 85 who ooze the art of Polynesian hospitality straight from the heart: Warm. Unpretentious. Island Style.

We have embarked on a long term pursuit of excellence and will be upgrading & improving hardware & services to ensure we continue to meet (and hopefully exceed) the needs of our discerning guests.

We hope to see you both again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 10, 2013

We spent 6 nights here as part of a family group in January this year and had a fantastic time. Our 2 bedroom and 1 bedroom garden villas were a good size and very comfortable. The breakfast each morning was great - we liked having the continental buffet and then being able to order a hot meal (ie eggs benedict, pancakes, bacon + eggs) as well if we wanted to. The outlook is so beautiful right on the lagoon! We especially enjoyed the cultural show and buffet - it was great vaule at about $45NZD (I think), the food was fantastic and the show amazing!!! Highly recommend! Staff were also very friendly and helpful when booking scooters and giving restaurant recommendations. We enjoyed being on the sunset side of the island - even though arguably the beach is nicer over in Muri, Muri is also much more crowded with people and resorts, and is very easy to hop on a scooter to get there anyway. Overall great resort!

  • Stayed January 2013, traveled with family
    • Value
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Helpful?
1 Thank emmalouise888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, August 15, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that your large family group enjoyed their 6 night stay in our 2-Bedroom Villa & 1-Bedroom Villa set around the main waterfall pool.

We are equally pleased to read that you all enjoyed the services & amenities of our small boutique resort.

Our exclusive beachfront haven ensures total privacy, peace & quiet for guests seeking bliss. Our lagoon features large coral heads that teem with colourful reef fish and soft coral - a snorkelers paradise!

We hope to see you stay again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 8, 2013 via mobile

We had our wedding here on the 8 July 2013 ~ Kate & Leon party

We first visited the Crown in May 2012 and found it a beautiful spot with friendly staff. The gardens are beautiful and very well kept.

We decided to have our wedding here and we are very glad we did. Our wedding planner at the Crown was Karliean. Karliean was amazing, nothing was ever a problem. An email was usually replied to within a couple of hours. Karliean was always friendly and I really enjoyed working with her. THANKS :-)

Sara O'Keefe our makeup and hair stylist from the Crown was awesome too. Sara was friendly and her work was amazing! Sara was really helpful on the day and we really appreciated it. Mum loved her hair style so much she left it in until she got back to NZ! THANKS :-) I will upload a wedding picture of your awesome work soon.

The food was amazing and was easily one of the best meals we had. All of our guests were impressed with the meals and they came out on time. Canapes were great too!

The service at the Crown is very good and all the staff are so friendly.

THANK YOU for making our day so amazing and everything we wanted. We hopefully would love to come back for our one year anniversary and would highly recommend to you everyone.

  • Stayed July 2013
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Helpful?
1 Thank kiwigirladventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, August 15, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you all loved your special wedding ceremony & reception dinner, and that everything worked like 'clock-work'. The beachfront setting was absolutely beautiful - even other guests were inspired to convince their families & friends to get married at Crown Beach Resort & Spa.

Our team of 85, especially Karliean & Sara, ooze the art of Polynesian hospitality straight from the heart: Warm. Unpretentious. Island Style.

We are pleased to read that you both will return to stay for your 1st anniversary. We wish you both absolute prosperity & happiness.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Beach Resort & Spa

Property: Crown Beach Resort & Spa
Address: Beach Road, Sunset Coast, Arorangi 682, Cook Islands
Location: Cook Islands > Southern Cook Islands > Rarotonga > Arorangi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Arorangi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Crown Beach Resort & Spa 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
The Cook Islands leading luxury beachfront romance resort on Rarotonga's sunset coast...an exclusive haven for only 42 couples. 5 acres of manicured gardens, 100 meters of icing sugar beach, a crystal clear lagoon, 3 restaurants & bars, day spa & beauty clinic, gymnasium, scuba dive centre, conference & business centre, 3 wedding coordinators, 15 swimming pools + 9 spa pools...so much more than meets the eye. ... more   less 
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Also Known As:
Crown Beach Hotel Arorangi
Crown Beach Resort And Spa
Hotel Crown Beach
Crown Beach Resort Rarotonga
Crown Beach Resort & Spa Rarotonga, Cook Islands

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