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“Rejuvenation of body and spirit guaranteed”

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Crown Beach Resort & Spa
Ranked #1 of 4 Hotels in Arorangi
Certificate of Excellence
Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Rejuvenation of body and spirit guaranteed”
5 of 5 bubbles Reviewed March 17, 2012

We wanted a child free resort which would let us relax, rejuvenate and be pampered and that is what we got. From the time of arriving at 12.30am until we left the staff were fantastic. Our villa with its own pool was certainly better than in the pictures and so glad we chose that over the beachfront villas. Pure privacy! It was serviced daily by the amazing Tina, a friendly smiling gem who also made sure the turn down service was done every night at the same time. The resort gardens and grounds were superbly maintained and the triple happy hours went down really well.
The complimentary massage at the spa was very good and certainly got rid of the tension and we both felt relaxed after it. I actually went back the next day for a facial.
Oceans restaurant - breakfasts great with lots of variety and cooked options.
Unfortunately dinner was a let down. We were told we would have a 10 minute wait but it turned into 1 hour. The meal was lukewarm and not what was printed on the menu. Sorry roast beetroot does not come out of a tin. We didn't try Oceans for dinner again but note this was a reflection on the chef/menu not the wait and bar staff who were all friendly and helpful.
Apart from the dinner experience we really believe we got what we wanted in our holiday and will go back there. Rohan and the team at Crown Beach Resort can give themselves a pat on the back. Thanks again - Chris and Tracey Harper

Room Tip: Courtyard pool villas are the best option if you want privacy.
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tracey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, March 22, 2012
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you loved your stay in the ultra private Courtyard Pool Suite with the high stone walls, private pool and outdoor dining gazebo. We are also pleased to read that you loved the 5 acres of botanical gardens as well as the warm Polynesian service presented by our team of 85 Cook Islanders.

Spa Ariki is a little gem with massage, hair and beauty treatments designed to relax your mind, body and soul.

We are pleased to read that you loved your daily American breakfast. We apologise for the slow dinner service at Oceans Restaurant - unfortunately, our kitchen crew were short staffed due to the dreaded flu, but we're pleased to announce that we're back to normal with all hands on deck and have resumed good meal production times. The use of canned beetroot is awful, but is sadly the absolute last resort when we are unable to secure imported fresh beetroot from New Zealand.

I am pleased to advise that Oceans Restaurant will soon roll out a brand new menu that uses more local produce with less reliance on air freighted product from New Zealand. Yay!

We have lots of new initiatives underway at our small resort including but not limited to: new Jandals Bar on the Beach by the sandy gazebo; new 24-hour deli opposite reception; 18 new beachfront cabanas with round day beds and flowing drapes; 13 new swimming pools for the beachfront pool villas, 2 bedroom beachfront pool villas and 1 bedroom garden villas away from the main pool; our 4th restaurant & bar in downtown Avarua and so much more!

We're paying attention to the brilliant ideas from our discerning guests and we try to answer their prayers by rolling out new projects that meet the Crown brand & style.

We hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
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673 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Auckland, Nz
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed March 10, 2012

We returned yesterday after a 7-night stay in a garden villa in this lovely resort. It was our first visit to Rarotonga - a dream destination to celebrate my special birthday and it didn't disappoint.

Set in beautiful tropical gardens that are maintained daily it is indeed a tropical paradise. All staff we encountered were very friendly - from reception to gardeners, Oceans staff (especially "Maria" and Sera) to the turndown fairies, cleaning staff to Windjammers staff - all helped to make our holiday relaxing, restful and enjoyable.

There were a few minor quibbles with service (e.g. no turndown service for the first two nights, wrong drinks order on our bill (maybe having every order signed for by the guest would alleviate this - we were only asked to sign twice for drinks ordered over the 7 days), but it was all part of the island experience and didn't detract from an awesome holiday.

Our meal at Windjammers was excellent and service very professional. The 'couples' Spa treatment was so blissful - we nearly went to sleep.

Oceans' breakfasts, either continental or cooked, were great to start the day with.
We were lucky enough to be there to experience both the Thursday and the Monday Island Nights - both different and both vibrant and colourful - highly recommended.
Our villa was thankfully situated away from the pool so we enjoyed peace and privacy.
Cocktails at happy hour on the beach were a highlight. Golden sands, turquoise waters, coconut palms gently swaying in a warm summer breeze - who could ask for more? Thanks to all at Crown Beach who helped us fall in love with Rarotonga.

We did visit several other resorts on the island and found Crown Beach to be far superior to most. We would gladly stay again and hope to be back one day soon.

Room Tip: If privacy and quiet is important, the best garden villas are those furthest from the pool
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jandm63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, March 11, 2012
Kia Orana,

Thank you for your kind words about your first visit to Rarotonga.

We are pleased to read that you loved your 7-night stay in our One Bedroom Garden Villa nested in beautiful tropical gardens and only a hop-skip-jump to the beach and blue lagoon.

Thank you for your kind words about our team of 85 Cook Islanders who ooze the art of Polynesian hospitality: Warm. Unpretentious. Island Style.

The Housekeeper has been notified about your turn-down issues as well as the Oceans Restaurant Manager about the lack of 'signed' beverage dockets and incorrect billing. We will resolve this with more training.

Our Spa offers relieving massages and other beauty & wellness treatments; and has just been upgraded with our new internationally qualified, award-winning New Zealand stylist Miss Sara O'Keefe who offers the best cut & colour solutions for the fussiest client. Sara even has clients who travel from Auckland to have their hair cut & coloured in Rarotonga!

We are pleased to read that you loved your complimentary breakfasts at Oceans which include a hot choice from the grill. We are also pleased to read that you loved both Island nights on Mon + Thu offering the best cultural entertainment on Rarotonga.

All in all, we will continue to refine our product & service, and create new amenities that are requested by our guests.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 9, 2012

We were booked into Crown Beach for our 7 day honeymoon, after our other reservation at another resort was double booked, and my oh my I'm so happy that happened.

From arrival we were greeted with mocktails, and shown to our Courtyard Pool Suite. First impression was it is exactly like the photos you see on their website. Beautiful blue pools (maintained impecably each day) the overhead fans, with aircon in the room (godsend on those hot humid days), coffee/tea making facilities with many versions of drinks available. The showers were beautiful with high pressure shower head and also a monsoon shower head too - heaven! Lastly the room was so quiet! We knew that there were people next door as we met them out on a trip, however we never heard a single thing so if privacy is what you want - definetly get a pool room over the beachfront villas.

Our housekeeping was awesome - no problems like the last few that have commented. Tina who did our housekeeping was really great - the few times we came back early and she was there we had some great chats about the island and gave us some great recommendations. Tina deserves a gold star! If we didn't need our room serviced she would still come and do a quick swap of our towels if we requested which was what we wanted.

We ate at Oceans Restaurant for breakfasts each morning (service was always friendly and made you feel welcome and like a local) and had around 4 dinners there as it was so easy to go there after a day of fun. We had a few cocktails for happy hours on the beach while snorkling/kayaking so was lovely in the hot sun.

The day we arrived they had one of their island nights - was a fantastic night in, some great photos and the food was devine! The next night was T-Bone steak and ribs night - how could we refuse! I've never seen a steak so big in all my life, but it was beautifully cooked while overlooking the sun set. Fabulous.

I would definetly come back to Crown Beach Resort, the people were so friendly, food was awesome, and Raro was beautiful!

Room Tip: Beachfront villas are beautiful, however the ones we saw were by oceans restaurant, and also people...
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kaye T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, March 9, 2012
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you loved your honeymoon cocoon...the ultra private Courtyard Pool Suites complete with private swimming pool and outdoor dining gazebo.

We are pleased to read that you enjoyed your daily complimentary American breakfasts, the daily triple happy hours (12noon, 4pm. 9.30pm) where you buy 1 drink and get 1 absolutely free! the fantastic Island Feast & Cultural Show on Mon + Thu nights featuring top dance troupes from Rarotonga, the fabulous Steak & BBQ Ribs night on Fri all at Oceans Bistro located waterfront with perfect vistas of the blue Pacific and daily glorious sunsets!

Our team of 85 Cook Islanders take great pleasure in going the extra mile to deliver genuine Polynesian hospitality straight from the heart: Warm. Unpretentious. Island Style.

We wish you both a beautiful life together and we hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Isa, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 2, 2012

This was our first trip to Rarotonga and we struggled to decide where to stay due to so many options. We made the right choice, it exceeded our expectations. We spent 5 lovely nights at Crown Beach Resort in one of the private pool suites. The spacious courtyard includes lovely outside furniture and dining area, pretty garden and just the right sized pool. The bathroom blew me away so modern I loved the old style claw bath so comfortable. The room and resort were immaculate. It was so nice to get back from a day exploring the island to have the up most privacy if you wanted. The turn down option at night was a real treat. The only thing I felt was poor was that house keeping didn't replace used soap etc. from the basket.
The staff were always so friendly and helpfull, we were made so welcome from the moment we arrived, with an ice cold tropical drink to surprise vouchers for 2 half hour massages within the complex which I highly recommend (the best I have had).

We celebrated valentines day at the resort in our own private gazebo over looking the beach whilst sun set, the perfect setting with wonderful attentive service accompnied by great food cooked by Oceans resturant. Truely the most romantic setting and great value, a must to do for true romantics.

Three happy hours each day with buy one get one free cocktails great value and yummy recommend the Island lafo. Breakfast had a good range of options to choose from (from the kitchen) plus continental style buffet, you have to try the islands banana's.
The Resort location is perfect close to everything you need, recommend snorkling just a moment walk up the beach outside the Edgewater Resort, and at the Fruits of Rarotonga.
The resorts cultural night show was spectacular and even gets you involved, but also recommend Te Vara Nui village cultural tour and show for a night out absolutely amazing.

I highly recomend the Crown Beach Resort and would come back in a heartbeat, we look forward to further stays in the future.

Room Tip: The beach front villa's are less private than the private pool suites.
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Stayed February 2012, traveled as a couple
Helpful?
5 Thank Tarsha_Eddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, March 7, 2012
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you loved the ultra private Courtyard Pool Suite with private swimming pool, the marble bathroom with claw-foot bath & rain shower, and outdoor dining gazebo.

Our 'arrival drink' is designed to set the mood for the rest of your stay at our small resort. The surprise spa vouchers are intended to massage away the aches & pains of your daily work life, as we prepare you for a truly relaxing well earned holiday.

Our hugely popular 'dinner on the beach' presents the most unique dining experience on Rarotonga where you command a private gazebo over the beach, with a glorious sunset as your canvas, a sumptuous 3-course dinner, bottle of champagne and your very own private waiter. Bliss....

Our three happy hours (12noon, 4pm and 9.30pm - daily) where you buy 1 drink, and get 1 drink absolutely free is the perfect way to unwind and meet new people. Our Island Nights on Mon + Thu offers exceptional value at only NZD55 for a buffet dinner and cultural show.

All in all, we are so pleased to read that you enjoyed the Cook Islands for the very first time and we hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 29, 2012

We spent 7 nights at Crown Beach Resort for our honeymoon in February 2012. We absolutely loved our time at this resort with only positive comments to be made. The staff were so friendly, helpful & professional. Our villa, right on the beach was beautiful with attentive room service & I particularly loved the "turn down fairies!" Highly recommend this resort to all.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Olivia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, March 7, 2012
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you loved your stay in our Beachfront Spa Villas, right on the beach, just a few steps away from the warm blue lagoon. We are pleased to read that you found our staff of 85 Cook Islanders to be friendly, helpful and professional.

Our turn down 'fairies' continue to apply their magic to all our villas and suites with romance candles, flowers and more.

Thank you for choosing to stay at Crown Beach Resort & Spa. We hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed February 24, 2012

Crown Beach Resort is a medium size (yet boutique-y) resort at the west coast of Rarotonga. We stayed for eight nights in one of the pool suites. In addition to breakfast, we also had some lunches and dinners at Oceans Restaurant.

Our villa was tastefully decorated and practical, always spotlessly clean and a pleasure to be in. The mattresses are, I hate to say it, even more comfortable than at home. The pool suites have their own private courtyard, complete with gazebo, palm tree, comfortable outside furniture and a small pool – perfect.

The staff at the reception are exceedingly welcoming, knowledgeable and always helpful and accommodating. We were looked after even after checking out and until the moment we left the premises: waiting around for our airport transfer we were kindly offered something to drink and a piece of cake! The maintenance and gardening guys deserve praise too. Not only did they always have a friendly word; the door to our courtyard got fixed within 30 minutes of our reporting the faulty lock to the reception. We were not sure about the concierge though; I would expect that in his role he should be aware of guided walking tours in the (only) nature reserve on Rarotonga but we ended up organising this tour ourselves.

The food at Oceans Restaurant was of good quality, especially the breakfasts, and served by well-meaning, very friendly staff of sometimes differing degrees of professionalism. For example, somebody might drop them a word that wine glasses are not usually filled to the brim. But, in the big scheme of things, this is minor and we had a positive overall impression of Oceans Restaurant. The views are beautiful too.

The island night (Thursdays) at the resort night was fantastic, by far the best show we saw on the island, accompanied by a buffet of local food. There is a lot of skilfully cooked seafood on Raro and the ika mata and tuna steaks served during the event here were no exception.

There seem to be mixed opinions on the quality of snorkelling on Raro generally and Crown Beach in particular, so here’s our experience. In addition to the beach at the resort we snorkelled at Titikaveka, Black Rock and Muri beaches as well as in the Aitutaki lagoon but here’s the thing: The most colourful and plentiful fish were to be seen at the resort beach. The water was totally clear (at least a few hours on either side of low tide) and, though not deep, deep enough to snorkel comfortably. Aitutaki scored with regard to picturesque sandbanks, fewer coral stones on the beach and giant clams but overall we enjoyed snorkelling at Crown Beach most.

We look forward to coming back one day. Thanks again to all the team at the resort for a memorable stay!

Room Tip: The courtyard pool suites are perfect but some of the other villas appeared to be under renovation s...
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank JuliaNina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, March 7, 2012
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you loved your 8-night stay in our ultra private Courtyard Pool Suites with private swimming pool and outdoor dining gazebo. We are equally pleased to read that you rate our king size beds as 'better than at home'.

Our front office team (like all other teams within the resort) are focused on memorable guest experiences. It is our in-house policy to extend our warm Polynesian hospitality to you until you depart the Cook Islands. The small gesture of a complimentary beverage and cake while you wait for your airport transfer late at night is 'standard' departure protocol for us.

Our three restaurants continue to evolve and refine as they roll out new cuisine options that merge island style and continental options. Some of our service staff at Oceans Restaurant, though genuine and well meaning, do make small mistakes as they take on their first meaningful form of employment in their lives. Give them time, they will become excellent ambassadors of the Cook Islands people & culture.

Thank you for your positive comment about our Island Nights on Mon + Thu with island inspired buffets with over 30 options, culminating in a vibrant, pulsating cultural show presented by Rarotonga's top cultural dance troupes. The Thursday show is indeed vibrant with colourful costumes, unique choreography, pulsating drums and the awe-inspiring fire knife dancers from the island of Pukapuka.

Thank you for your review of Rarotonga's snorkelling spots. I have to agree with you that the stretch of lagoon from Crown Beach Resort & Spa to the Edgewater Resort is a marine reserve which guarantees snorkellers close up views of amazing soft coral and colourful reef fish.

All in all, we are so pleased to read that you loved the beautiful island of Rarotonga and we hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 24, 2012

Stayed for 5 nights in a beachfront villa and loved every second of it. Staff were amazingly freindly and helpful, the grounds were immaculate and being situated directly on the beach. Great snorkelling just metres from your door was a real treat. Only minor gripe was the housekeeping as they tend to reuse sheets unless requested otherwise. Still, a great holiday and we are looking forward to coming back again!

Room Tip: Villa 1 is perfect, closest to the beach and the most distant from the Oceans bar if you want the ad...
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikey_B85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, March 7, 2012
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you loved your 5 night stay in the Beachfront Spa Villa, which is scheduled for refurbishment & renovation including new bathroom, new kitchen, new furniture, new interiors & colours and a brand new swimming pool, with views of the lagoon & sunset.

We are pleased to read that you loved the warm Polynesian service from our staff of 85 Cook Islanders who ooze the art of hospitality. We are also pleased to read that you enjoyed our tropical gardens, our white sandy beach, and the warm tropical lagoon filled with soft coral and colourful reef fish.

Our housekeeping department operate a 3-day linen change program, unless sheets are soiled which are replaced immediately. All in all, we will review our housekeeping procedures to ensure our guests are happy.

We hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Beach Resort & Spa

Property: Crown Beach Resort & Spa
Address: Beach Road, Sunset Coast, Arorangi 682, Cook Islands
Location: Cook Islands > Southern Cook Islands > Rarotonga > Arorangi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Arorangi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Crown Beach Resort & Spa 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
The Cook Islands leading luxury beachfront romance resort on Rarotonga's sunset coast...an exclusive haven for only 42 couples. 5 acres of manicured gardens, 100 meters of icing sugar beach, a crystal clear lagoon, 3 restaurants & bars, day spa & beauty clinic, gymnasium, scuba dive centre, conference & business centre, 3 wedding coordinators, 15 swimming pools + 9 spa pools...so much more than meets the eye. ... more   less 
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Also Known As:
Crown Beach Resort And Spa
Crown Beach Hotel Arorangi
Hotel Crown Beach
Crown Beach Resort Rarotonga
Crown Beach Resort & Spa Rarotonga, Cook Islands

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