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“Loved the Edgewater”

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The Edgewater Resort & Spa
Ranked #4 of 4 Hotels in Arorangi
picton
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Loved the Edgewater”
Reviewed October 22, 2008

We have just returned from a fantastic holiday. Flew Air NZ arriving at 2pm . A warm welcome at Edgwater resort taken to our beach front deluxe room. it was so nice clean, spacious all we could ask for. A balcony with table and chairs over looking the lagoon, We were on the ground floor.
Serviced daily.Plenty of activites at resort.
Food very good, Island night a must. breakfast great lots of fresh island fruit.
Hire a scooter easy to drive and get out and about.
Island bus stop at resort.
Pool nice staff freindly and helpfull.
We will be returning have already recomened to others.

  • Liked — clean spacious not dated
  • Disliked — nothing
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank glenys_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,512 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (534)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
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English first
Melbourne
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 16, 2008

Fortunately we only stayed one night whilst waiting to fly out of Raro. It was ghastly. It's very large and noisy. The outdoor dining tables were unattractive and bulky concrete rounds with a central spine topped by an artificially fronded roof. Service was ungracious and unfriendly, food was factory cafeteria standard. I would not want to return here, even for one night.

  • Stayed September 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
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    • Service
Helpful?
2 Thank MelbourneLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 14, 2008

We stayed here for 5 nights. We found this resort a great place to stay. Swimming and snorkling at your finger tips ( take reef shoes though) and the staff are very friendly.
Our room was a deluxe beach front room on the 3rd floor and it was clean and spacious. On the last morning we were there we were able to see a mother and calf whale out just past the reef - everyone stopped eating their breakfast to watch what they were doing.
If you get a chance go to the island night on tues and sat nights. This was well worth the $65 per person. The show was great and a buffet was included in this price.
We would go back again.

  • Liked — Clean and not to far from town
  • Disliked — The games room needs updating
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank roddersNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 5, 2008

My daughter got married at the Edgewater and her day was very moving and as other guest said the best wedding they had ever been to.It was held on the beach front then the reception was under a marquee.Being the mother of the bride all I did was Consult with the wedding organisers then sit back and relax.We had 91 guests, 71 stayed at the Edgewater . The food menu was excellent with lots to choose from, everything was set out so beautifully it was a day I will treasure for ever, from decorated arches,tables etc because we had so many staying at the resort my daughter got a weding package and the duration of her stay for free and guest who had booked their accomodation through her got a very generous discount. We all had a blast on our stay cocktail happy hour was an excellent time as we all got together and reminised over our days events the service was very good and the waitresses very polite and obliging.I was veryhappy with my stay and so were other guests we had a few hiccups but that was sorted out with minor fuss to whoever. Our rooms were cleaned on a daily basis with fresh linen etc.Management woulld be there for you to talk to if needed so I would like to say I throughly enjoyed my second stay and if I was to go again I will be staying at the one and only EDGEWATER XXXXX place to stay.

  • Liked — Everything within walking distance to all facilities
  • Disliked — Looking out at the beautiful blue ocean
  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Peanut53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 20, 2008

We spent ages researching where to stay in Rarotonga & got a deal online with itchyfeet to fly pacific blue & stay in Edgewater. It was quite a comparable deal, but upon arrival realised why! Unfortunately we'd booked shocking hours to fly(not great for a child) and the flights with Pacific Blue were very average, this was chosen due to meeting budgets. Don't do this! We have since chosen to pay a bit more to fly with Air NZ (much better!!) We had a very unfriendly welcome which we were shocked at, staying in a very average room, very much like a backpackers style. The airconditioner rattled & didnt work, the toilet run through, the walls were paperthin, you could hear everything next door. And roosters crowed from about 4am onwards. The 2nd night there were major parties nextdoor at 2am i finally had to ph and complain cos my son was also kept up. went to reception the next day and asked if could please move or upgrade, they said no! I even said I am willing to pay anything, I was genuinely upset, still refused me. Asked to see manager and all they did is change our room to another garden (lead in) room. This amenities (if any) in this room worked, but was so below average. The customer service and rudeness was genuinely upsetting. The pool area was OK, by day 5 we had to complain that the pool needed cleaning. Another family also complained as some of the locals who worked at the poolarea were in the pool and pushing all the kids out! All the of the staff were just SO rude!'happy hour', my cocktail took 30minutes to arrive! We visited the Rarotongan which was lovely and we wished we had booked there. We loved Rarotonga island and the beaches are lovely. Our friends stayed in the new part of Edgewater and that seemed lovely. Beware though of the old tired noisy part, book in the new part if you wish to stay here.Note get towels and snorkelling gear early in the day. Make sure you go on the island safari tour. Enjoy your trip in Rarotonga as long as you have good accomodation you will love it!

  • Liked — The new upgraded part looked nice.
  • Disliked — the terrible customer service, tired old accommodation. No value.
  • Stayed October 2007, traveled with family
    • Value
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    • Business service (e.g., internet access)
Helpful?
1 Thank kiwisinsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 11, 2008

I have spent a month and half trying to organise to have my wedding at the Edgewater. I was appointed a wedding co-ordinator who only contacted me after I complained out the lack of communication. I wrote email after email sending all of them to the accomm manager, the wedding co-ordinator and also to the general Edgewater email. I was patient and just kept resending them!! I am living in Perth AU and have family travelling all the way from Ireland and New Zealand and really want this day to be a memorable one. I found myself getting stressed out and not enjoying organising my special day. Im lucky I didnt part with any money although my wedding co-ordinator did ask me for a deposit for the ceremony even though I was supposed to be getting it for free!!!! I still didnt get an explanation for that! I tried to book my mother and brother into the hotel and I think Im still waiting for confirmation on that!! I dont know what their problem is and I really dont think they are capable of running a business. My wedding party is a group of 40 people, most staying in Rarotonga for 2 weeks and they are a hungry and thirsty crowd. I have now brought my business elsewhere and am very happy with the girls I am dealing with. The stress and strain has lifted from me...Im getting married in March and Im sure Ill be writing wonderful things about my new helpers... from an Irish bride to be.. Brighid
ps I just wrote in the dates I stayed because it wouldnt let be post the review yet.. I havent been to Raro yet!!

Stayed March 2008
Helpful?
2 Thank noonyperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay of Plenty
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 10, 2008

I returned for my fifth stay at the same resort and enjoyed it as much as ever. Originally I had gone with my late husband booking through travel agents and had always been impressed with the friendly faces and helpful service. Last year I arranged directly with the airline for myself and a group of friends who also agreed it was a wonderful place to stay. The hotel always seemed to allocate a better room than expected which immediately put us in a relaxed frame of mind. This year I arranged for myself and friends directly with the hotel. We could not believe our eyes when we were given the BEST rooms in the hotel!!
The Island nights and Barbecue are superb with wonderful dancing and excellent food. The staff are attentive to your needs without being 'pushy' and are always willing to give that little extra if asked for. Live music is played many nights of the week which gives a very festive feel to the evening.
The hotel is located on the sheltered side of the Island and we met many people who were staying at more expensive resorts who had come to enjoy 'our' part of the lagoon which was nicer than where they were. We visited some of the other resorts during our stay but did not feel that we would have a better holiday at any of them.
I can thoroughy recommend this resort to anybody contemplating a visit to Rarotonga who likes a relaxed, friendly atmosphere.

  • Liked — comfort and views
  • Disliked — nothing
  • Stayed September 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank WandaBayofPlenty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Edgewater Resort & Spa

Property: The Edgewater Resort & Spa
Address: Main Road, Arorangi 121, Cook Islands
Location: Cook Islands > Southern Cook Islands > Rarotonga > Arorangi
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Arorangi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Edgewater Resort & Spa 3.5*
Number of rooms: 280
Official Description (provided by the hotel):
The perfect choice for your family holiday, dream wedding or indulgent Cook Islands honeymoon. ... more   less 
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Also Known As:
The Edgewater Hotel Arorangi
The Edgewater Resort And Spa
Edgewater Hotel Arorangi
Edgewater Resort Arorangi
Edgewater Rarotonga
Edgewater Resort Rarotonga
The Edgewater Resort & Spa Rarotonga, Cook Islands

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