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“Great Location”

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The Edgewater Resort & Spa
Ranked #4 of 4 Hotels in Arorangi
Auckland Region, New Zealand
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Location”
Reviewed January 21, 2014

A really great location to stay...restaurant was fine no problems, awesome island night with lovely food. I think the staff could of been more friendly the best staff member I encountered was the porter who showed us to our room. Our room was nice and we were upgraded overlooking the pool. Unsure if I would stay at the Edgewater again but overall it was great in terms of the location and the beach.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TraceyC910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, February 13, 2014
Kia Orana TraceyC910
Thank you for posting your comments while staying with us here at The Edgewater Resort & Spa. It is a pleasure hosting you at our famous island night buffet and show, with the variety of island food and desserts we have available that is a highlight for many visitors while on holiday with us, and having our island dancing show while dining is a great way to enjoy our culture and food. We appreciate your comments regarding some of our staff and will be sure to look into this further with our management team.
We look forward to welcoming you back to Rarotonga in the near future.
Meitaki Maata
The Edgewater Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,546 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (538)
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English first
Foxton, New Zealand
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 19, 2014

We stayed as our first overseas trip (Jan 2012) and we also decided to get married while we were here too.

From the wedding planner to the staff in the bar and also to the hair dresser and make-up artist who made everything special for us.

Enjoyed the entertainment on the teo nights that they were showing, food awesome too!!!!!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Natasha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, February 13, 2014
Kia Orana Natasha K
We thank you for your wonderful comments while staying with us here at The Edgewater Resort & Spa. It was a pleasure having you come and share your special day with us for your wedding day, and from all the staff here at Edgewater Resort, we would like to congratulate you and your husband, and hope you can come back to our shores and revisit those special moments and places you got to enjoy with us in the near future.
Meitaki Maata
The Edgewater Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new zealand
Level 4 Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 15, 2014 via mobile

We stayed at edgewater over Xmas , we booked a garden room however we were upgraded to a lagoon view room . The porters were very helpfull. The room was on the second level and had great westerly views toward the amazing sunsets . The room had a king size bed and a single , large bathroom with bath and shower. The rooms are exactly what we needed , considering you spend all day outside doing things . Having a balcony was gold . We had complimentary breakfast this is your usual toast , fruit and cornflakes sort of buffet , all you need to get started. We had a couple of lunches and dinners in the restaurant and found the food to be very good .the housekeeping and reception staff were friendly and useful , but the restaurant staff were quite slow,uninterested and "dis engaged" with their jobs.the beach is ok , snorkeling can be challenging due to the low water level , at high tide it was very rough with currents. It is well located near some great restaurants .All in all this hotel is great value for money , if you want luxury then pay for it somewhere else, but when you are out exploring and diving all day it's perfect .

Stayed January 2014, traveled as a couple
Helpful?
2 Thank StumpyRotoruaNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, February 13, 2014
Kia Orana StumpyRotoruaNZ
We thank you for posing your great comments while staying with us here at The Edgewater Resort & Spa. With the resort being situated on the western side of the island we get to enjoy the beautiful sunsets, and what a better view then from your beachfront deluxe room balcony. Our beachfront rooms are spacious and it is pleasing to hear the facilities were to your satisfaction including the housekeeping and front office staff. Our tropical breakfast is a highlight for many guests, enjoying the fresh fruits and variation of breads/cereals/beverages and condiments and a good way to start your day on Rarotonga. We will be sure to convey your comments to our F&B Manager regarding our staff, we thank you for your feedback and look forward to welcoming you back to our tropical shores in the near future.
Meitaki Maata
The Edgewater Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 15, 2014 via mobile

We had a wonderful time and would defiantly stay here again. They have everything you need, great food and cocktails.
Staff friendly and helpful, everything ran smoothly from checking in to checking out. Great price and buffet breakfast daily was bonus :) The sunset is amazing.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Selina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, February 11, 2014
Kia Orana Selina P
Thank you for your wonderful comments while staying with us here at The Edgewater Resort & Spa. It is fantastic to hear that your holiday with us was a memorable one. The location of the resort is on the western side of the island and so we get to endure the beautiful sunsets in the evenings and what better way to complete your day by having a tropical cocktail and watching the sunset right at the shores edge. We look forward to you returning to our shores in the near future.
Meitaki Maata
The Edgewater Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 7, 2014

Stayed her for 8 nights last week in a Garden Room with my nephew who was visiting the island. We were treated extremely well and the staff were just tremendous (shout out to the waitresses and Bobby on security). They remembered our names daily and actually on a couple of occasions went of their way to help. Granted the pace is slower but that's exactly why my wife sent me for a holiday to Raro! The rooms were clean and tidy. The amenities were fantastic for what we needed. The sunsets were amazing. I will definitely go back again as I think it's great value. My nephew Josh felt the same based on his experience.

Stayed January 2014, traveled with family
Helpful?
2 Thank Kevin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, February 11, 2014
Kia Orana Kevin T
We thank you for your great comments on your stay with us here at The Edgewater Resort & Spa. Your feedback is much appreciated and we like to pride ourselves in the service we provide for our guests. Enjoying the sunsets is a highlight for many as well as the tropical laid back atmosphere many travellers come to Rarotonga to enjoy. We look forward to welcoming you back to our shores in the near future.
Meitaki Maata
The Edgewater Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Airdrie, Canada
Level 6 Contributor
167 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed January 7, 2014

After an all night flight, arrived early and well before check in time at the Edgewater Resort. Very quick check in and received a very pleasant suprise, our room was ready for us. Staff showed us to our room, even helping us with our luggage as we were on the second floor.
We did not have all inclusive, as we like to choose where and what we eat but when we ate at the resort, the food was excellent. We did although have breakfast every morning and it was very good with lots of choices.
An Italian restaurant just a short walk away belonging to the resort -- so popular, a reservation is required.
The hotel also has a scooter rental available from a building across from the lobby. An experience highly recommended to see the island. Although if you are not that brave, their are buses that come right into the lobby area of the hotel.
Now for the beach -- amazing -- always had chairs available and snorkelled right in front of the resort.
If you tire of the beach -- the pool is also a great area and the staff is very attentive and will bring you something cool to drink or a snack.
The Cook Islands are on our return agenda!!

Room Tip: Garden area very beautiful and has partial ocean view.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank panbk4g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, February 11, 2014
Kia Orana panbk4g
We would like to thank you for your comments while you stayed with us here at The Edgewater Resort & Spa. It is great to hear that you enjoyed our services from the day of you arrival, from the front office to our porters and the tropical breakfast we offer. Our beaches are great for snorkeling with the many different fish in our lagoons. We look forward to having you join us again for your tropical getaway in the near future.
Meitaki Maata
The Edgewater Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 4, 2014

Resort itself was lovely, tidy and we enjoyed every part of our stay. However my wife had gone to a store located inside the resort called the Treasure Chest around 4pm on New Year's Eve, and came across the most arrogant, rude and insulting women ever. Who referred to her as "you people" with an under tone of racism in her voice and this was repeated several times. Now for a country that heavily relies on tourism this is unacceptable, and when I went to approach her she was just as arrogant and aggressively rude to me. Her actions had put a damper on our stay,on otherwise an enjoyable stay at the Edgewater.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TandC79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, January 31, 2014
Kia Orana TandC79
We appreciate your comments on your stay with us here at, The Edgewater Resort & Spa. It is great you enjoyed your stay with us while you were here. It is very unfortunate the customer service was not to your satisfaction from the Treasure Chest store that we have located on site, this store is not associated with resort only that it is located on the property. We have passed on this feedback to the owner of the store and they have advised us she will be discussing this further with her staff member. We thank you for your feedback and hope to welcome you back to our shores in the near future.
Meitaki Maata
The Edgewater Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Edgewater Resort & Spa

Property: The Edgewater Resort & Spa
Address: Main Road, Arorangi 121, Cook Islands
Location: Cook Islands > Southern Cook Islands > Rarotonga > Arorangi
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Arorangi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Edgewater Resort & Spa 3.5*
Number of rooms: 280
Official Description (provided by the hotel):
The perfect choice for your family holiday, dream wedding or indulgent Cook Islands honeymoon. ... more   less 
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Also Known As:
The Edgewater Resort And Spa
The Edgewater Hotel Arorangi
Edgewater Hotel Arorangi
Edgewater Resort Arorangi
Edgewater Rarotonga
Edgewater Resort Rarotonga
The Edgewater Resort & Spa Rarotonga, Cook Islands

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