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The Edgewater Resort & Spa
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Reviewed September 9, 2013

This is our 4th time back and what a disappointment! We love this resort and that is why we keep coming back. We arrived at 4.30am and were barely greeted at reception, first day we waited 3/4 hour our tuna steak salad lunch only to find out the waiter hadn't even put our order in! (When it finally arrived it was yum though however we ordered again for dinner the next night and had to send it back as it wasn't cooked properly and was horrible plus only half a steak each, only to have the same steaks returned overcooked!). On 2 occasions we ordered coffee and had to wait for over 1/2 hour first time as staff who took order went on break and didn't put our order in first, and then second time 20 min wait in a near empty restaurant! The staff mostly seem uninterested and unhappy - not like we are used to. I am all for greeting in the wonderful island way - Kia Orana. However mostly this was returned with Hello or Hi ... where has the island spirit gone from this resort???!!! Housekeeping was fantastic and a big thankyou to our housekeeper Vaine - she always greeted us with the biggest of smiles and lovely warm Kia Orana! Fab to see that our lovely friend Tiki Daniels is still Activity's Director and doing an awesome job as per usual (with his wonderful greeting of "Welcome Home" to us)!! Lovely to catch up again with Lina and her friendly helpful manner and the lovely William who is always so lovely. Lia is new to the resort but she definitely did her best to make sure that when she was around we got the service, smile, friendliness and warmth that we were accustomed to from Edgewater. The warmth has gone from the tropics!! Bring it back PLEASE!!!!

Room Tip: Make sure you don't get put in the 9000 or 900 block - the 4000 block is lovely and so are the 3 bedroom executive villas
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank WaikatoBorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this reviewResponded September 12, 2013

Kia Orana WaikatoBorn
Thank you for posting your review while staying with us again, and this being your fourth visit to our shores, we consider you part of the, Edgewater family. We appreciate you bringing to our attention the service received while dining at the restaurant as we do take this seriously and will look into this further with our management team, we want everyone leaving our shores knowing that they had experienced our great hospitality, that you received from Tiki, Vaine, Lina and Lia as mentioned in your review. We look forward to hosting you again, and would like to ask if you are registered in our Coral Club. Please contact us to register if you are not already a member.
Meitaki Maata
The Edgewater Team

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Reviewed September 8, 2013

We enjoyed our stay here, the room was basic but clean. The beach was nice and the snorkling was very good too. They have plenty of activities to enjoy at the resort. The staff are friendly. If your in the NZDF or police take advantage of the extra deal the resort offers found on their website.

Stayed: August 2013, traveled as a couple
1  Thank Merian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this reviewResponded September 12, 2013

Kia Orana MeianA
Thank you for taking the time to post your review. We are happy to hear that you enjoyed your stay with us, experiencing all the fun cultural activities we have to offer as well interacting with our friendly staff. Our rooms are well serviced by our housekeeping team, and we have a variation of room categories that are suitable for all budgets.
We look forward to welcoming you back to our shores in the near future
Meitaki Maata
The Edgewater Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

Arrived in Rarotonga early morning. Tired after flying from Toronto via Los Angeles.
Public Holiday and unsure about buses so started walking to the Edgewater.
A kind Government employee, Isaac, driving to his nearby office, gave us a lift, saying " It's Island hospitality ". We subsequently found the Islanders to be good natured and pleasant.
Most guests rented card or mopeds ( test required ) but we circled the Island using 10 trip bus tickets.
Enjoyed 2 tours, Jeep Safari and Lagoon Cruise.
Inquired about a day trip to Aitutaki but flights cancelled - short of pilots !
Very hot but not humid.
Walked to the waterfall ( almost dry ) and would have liked to have crossed the Island but tracks not well marked. Perhaps the Tourist Office could look in to this.

  • Stayed: March 2013, traveled as a couple
    • Value
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2  Thank EdgewoodToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this reviewResponded September 12, 2013

Kia Orana EdgewoodToronto
Thank you for posting your review on The Edgewater Resort & Spa, we are so happy to hear you enjoyed your stay on the island, the hospitality of the locals, and all the tour excursions we have to offer. It is a pity you did not get to venture to Aitutaki as you would of loved the outer islands.
We hope you can return back to our shores in the near future.
Meitaki Maata
The Edgewater Team

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Reviewed September 3, 2013

We traveled with 2 other couples, and stayed in the garden rooms. We had 3 rooms all next to each other as requested. The rooms were very clean and very pleasant. Rooms were very big, with loads of storage for putting your stuff away, which is great for extended stays. A/C as well as ceiling fan. Tea and coffee supplied and a fridge.
Grounds were meticulously maintained, and afforded good privacy whilst sitting outside on our deck ( we were ground floor ).
Restaurant was good, and the food of a good standard and well priced.
Staff were without exception very pleasant and helpful.
The beach is small, but nice, and the snorkeling is good at high tide.
Scooter hire is available on site, with temporary Raro licence issued until you go to town to get proper one.
HOWEVER.....the paths around the entire resort are concrete with inset crazy paving of white tiles. These become lethally slippery when wet. The resort is aware of this, and has signs everywhere warning of this, but why persist with them when they are so slippery? I would suggest they apply a layer of clear resin, with a fine sprinkle of fine grit whilst wet, and that would solve the problem, whilst still looking very nice.
At check out, we had an issue with the bill, they had overcharged me on the room rate ( we had booked direct ), and I had to show them a copy of my confirmation before they would listen to me. It took over an hour of aggravation before I finally got them to understand, and they then adjusted the account after some further ado. Even then it was different to what it should have been, but in my favour to the tune of about $150.00. I pointed this out ( fairs fair ) and to their credit they said that was OK and we settled. Our two lots of friends also had issues.

When all is said and done, I would happily stay again as it is a very nice resort and represents very good value...just watch the paths when its raining and check your bill!

Room Tip: Having a ground floor room is handy and possibly more private then the others. In the week we were there there were 4 weddings, which were noisy until 11.00pm. Ask for a room away from the pool/restaurant area.
  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ricard411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this reviewResponded September 12, 2013

Kia Orana Ricard411
Thank you for taking the time to post your review. We are happy to hear you and your friends enjoyed your stay with us as well as the amenities we provided in your rooms, also the acknowledgment of our reservations team being able to assist with all your rooms being next to each other. We will look into our reservations systems to see where the breakdown was upon your check out as this happens on the rare occasion and we are glad this was rectified on checkout, we will seriously look into this as we do not want this to jeopardize our service in the future. We appreciate your feedback on the tiles, this is the reason why we have signage, and will take into consideration your comments. We hope you will be able to come back and visit us in the near future.
Meitaki Maata
The Edgewater Team

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Reviewed September 3, 2013

Stayed recently in a Garden Room. While the bathroom was a little dated the room was a great size, the outlook wonderful. Our son and his family were staying in the Oneroa Villas overlooking the wedding "square". A wonderful place for kids... saw our grandchildren at meal time. The activities for the kids were, for the most part, an education in themselves.
Our only negative - it can get a bit noisy at night when guests sit out on their balconies after 10pm talking loudly. Sound does carry by the water and we had several nights of disturbed sleep due to inconsiderate guests talking loudly. A noise policy would have improved our stay and would not be unexpected in areas where families are sleeping.

Room Tip: A lagoon room would be preferable as you wouldn't get the noise of 2am passengers arriving.
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tokeraunana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this reviewResponded September 12, 2013

Kia Orana Tokeraunana
We appreciate you taking the time for posting your comments on tripadvisor. We are glad you enjoyed your holiday here with your family, and the kids club is a highlight for the children when they come here, interacting with our staff and other children travelling with our many activities we have in place . With our noise policies we do have a noise restriction in place and only need to have our front office notified.
We do hope in the near future you return to our shores
Meitaki Maata
The Edgewater Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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