When we arrived, we were astounded by how pretty the place was. It has a perfect view of the sunset over the lake and a beautiful small sandy beach. The cabin was really cute and the AC was working well. We headed to the restaurant where we had steak and fish at a really good price, and both were delicious.
Then, as night settled, things started to get bad. It didn't take long for us to realize that the power was completely out. The waiters brought out a few candles but we could literally see nothing but our plates. We were surrounded by darkness. Their backup generator was not working so we brought the candles back to our room.
Then we realized that not only was our room completely dark (besides candlelight), there was no running water. This meant: NO showers, NO toilet, NO sink, NO AC, NO light for at least 4 hours (they told us the latest the blackouts ever lasted was until 10pm)!!! Sweaty, tired, and in need to use the bathroom, we passed out on one of the beds waiting for the electricity to come back on. Six hours later (midnight), the electricity was still out and didn't come back on until 4am.
Needless to say, it was hard to sleep at all and our stay was very uncomfortable. We had to leave the room to sleep in a hammock because it was so hot outside.
However, the next day, the staff was very nice and apologetic about what happened. He apologized over and over, refunded half of our room rate, gave us an hour of free kayaking, and let us stay in the room for however long we wanted to before checking out. If it weren't for this excellent service, I would have rated this much lower.
Other things to expect: no hot water showers, quite a few bugs that fly everywhere, good tours (went fishing, it was fun), bilingual staff, wi-fi only in the reception
- Also Known As:
- Charco Verde Hotel Isla De Ometepe
- Charco Verde Isla De Ometepe, Nicaragua - Altagracia