Our annual holiday we usually go to Mauritius but because we have a 5 month old baby we looked for a similar experience in South Africa. We found Mondazur [It is a Peermont Hotel and in the much sought after San Lameer estate] Subsequently we made arrangements well in advance [at that stage the Hotel was only 30% booked] for the 8 night stay and selected the half board option. We booked for 2 adults, 1 toddler and 1 infant. Because of the baby the Hotel arranged that they will allow us access to the hotel mircowave for the sterilisation of the bottles. The Hotel also indicated that a camping cot will be supplied for the baby and an additional mattress for the toddle. The Hotel also indicated that a free shuttle service run between the beach and the hotel as the hotel is not "to close" to the beach. Seeing that we have a 3 year old and a 5 month infant it made perfectly sense and because we do not see the see that often our intention was to spend most of the days there.
We flew from Johannesburg to Durban and drove down to Margate and the Hotel fetched us from the Margate Avis car hire.
Upon check-in the realisation set in that the sales talk and reality didn't match up:
1) The hotel booked us in a room which is quite small and have rather high and small steps to the bedroom. The Hotel suggested that the baby sleep on the bottom section with us and the toddler on the top section. If our girl, which is 3 years old, wanted come to our bed during the night she would have had to manage these steep steps. I think it was room 307..
They moved as to room 204 or 210 after they realised that their intial placement might have not been optimal. The size of the "new" room left much to be desired. If the cot and the bed for our toddle was made up there were *no* space left in the room. After raising our concern the Hotel put us in room 101. [first they indicate that we need to pay for the upgrade but the same time indicated that they can move the honeymoon couple into our room. This didn't made sense as why would we need to pay for the upgrade if it was easy for them to move the honeymoon couple into our room. Was it really an upgrade then....? They also suggested an inter-linking room. One adult with the toddler and one with the baby. What a holiday that would have been?
2) In order to get to the beach you have to hire a golf cart for R280 per day. The shuttle service they indicated is *very* infrequent as it is mostly used to fetch and return guests from outside of the estate. This expense - to get to the beach - would have added another R2240 to our holiday expense. Getting there the we realised that the beach is more than 1km away and not an easy walk
3) Going to swim in the swimming pool and thereafter dinner we realised that it is impossible to use the pram. There are so many steps that you have to carry it 90% of the time.... We believe this should have been communicated to us. Assume the Hotel accommodate a person with an injured leg or back it will almost be impossible for him/her to get around the Hotel.
4) At dinner we realised that we will only stay 1 night and cancel the further stay -- even it is mean that we fly back to Joburg and plan another holiday and go there instead. The Fillet was 2 pieces of rump on top of each other but the cherry on the cake was the Fruit Paflova.. It was meringue with jam on top......
Needless to stay we found accommodation -- after extensively searching high and low --and we were very, very glad to have left the Hotel. It resulted that we end up in a self-catering accommodation and we had to rent a car for the rest of the period but the cost greatly exceeded the benefit.
I believe the Hotel should have told us that it might not be suitable for us:
1) You need to have own transport [they fetched us from the car hire and hence did they know we will not have any]
2) It will be very difficult to use the pram at the hotel
3) The rooms are to small to fit the size of the family
4) No see view and not close to the beach
The accommodation at San Lameer leave much to be desired and it is in much need of renovation/maintenance.
Please note: it is not a hotel but rather a couple of flats converted into a hotel. Check out their website; all the pictures are blurred to give a non accurate representation.
I have raised my concerns to Peermont and San Lameer but I only received that generic email "we strive to be the best and thanks for the feedback...."
- Official Description (provided by the hotel):
- San Lameer Resort Hotel & Spa is situated on the iconic San Lameer Estate near Southbroom on the KwaZulu Natal South Coast. The hotel itself is situated on the banks of the tidal Umhlangamkulu Lagoon and Guests have direct access to pristine Blue Flag Indian Ocean beaches. The intimate hotel offers 40 rooms and suites elegantly decorated in contemporary Indonesian style. In this exclusive and secure beach and golf coastal reserve, guests are surrounded by beauty, luxury and tranquility. The centrepiece of San Lameer’s magnificent domain is the 18-hole championship golf course which has recently hosted the SA Womens Open. For the non-Golfer there are a myriad of facilities and activities on the estate to keep you occupied, not least of all the award winning Camelot Spa. ... more less
- Reservation Options:
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- Also Known As:
- Peermont Mondazur At San Lameer Hotel Southbroom