My husband and I booked 2 nights B+B plus 1 evening meal mid week at this hotel. Upon arriving at the hotel we were very impressed by the hotel and the grounds it is situated on. There is a beautiful lake and marina, gardens and golf course.
We were allocted room 205 (old wing) by a very disinterested receptionist and were escorted to it by another member of staff. When we arrived at the room we were totally horrified by the dirtyness of the room. The floor had not been hoovered and had a number of stains on the carpet. The television, dressing table, bedside lockers and headboard were covered in dust. No attempt had been made to clean them. The mirrors were filthy and a chair was covered in food from previous guests. We rang recpetion and complained immediatelty who said they would move us to a better room straight away. We were moved to room 203 and the room was exactly the same. Dust and food everywhere and the furniture had stains all over it. The room was totally unhygenic. Along the skirting boards was a very thick layer of dust - it had obviously NEVER been cleaned. Basically both rooms were not only filthy but they were very run down and needed to be completely renovated. Again we rung down to recpetion who sent up the Housekeeping Manager. He seemed totaly uninterested in what we were showing him and said that he had no other rooms available and that he could offer us a complimentary drink in the bar while he got the room cleaned. To us this was not good enough. We refused and rang down to reception to tell them that we would not be staying in the room and that we would be checking out and wanted a full refund. The receptionist asked us to give her 5 minutes and the Manager if the hotel rung us back. He immediately changed us to another (cleaner and modern) room in the NEWER part of the hotel which was new and fresh and most improtantly CLEAN! This whole process took almost 45 mins to sort and to be honest put a dampner to the start of our stay. However, after that it did get better. We found the hotel pleasent to stay in and found the food in the main restaurant and the bar lovely. The golf course was also good.
However, the last moan is again about the housekeeping and their obvious lack of training. When our room was serviced after the forst night we actually laughed at what they did, or didn't do! The bed had been made but a 5 year old would have done a better job. The towels were changed and that was it! The floor wasn't hoovered, the glasses wern't changed, the water bottles hadnt been replaced, nor had the biscuits with the tea and coffee. Basically a very poor attempt.
BIG HINT: If staying in this hotel request a room in the NEW part of the hotel. If you don't get it complain until you do as the old part needs major renovation and is no better than a 1 star cheap B+B not a 4 star hotel.
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- Also Known As:
- Manor House Hotel Killadeas
- Manor Hotel Killadeas
- Manor House Country Hotel Killadeas, County Fermanagh, Northern Ireland