Okay so my wife and I had been looking very much to our visit to this hotel as we had taken a drink in it a few years ago and had talked since about some day going to stay in it. We love the area and so it seemed like it would be the perfect stay. Unfortunately it wasn't….
We booked a mid week pick me up break. We were greeted by the reception staff and the check in process went well and we booked our dinner. We were greeted by the very helpful Mickey who brought our luggage up to our room and chatted to us and showed interest in my wife and I. So far so good!
We were well pleased with the initial appearance of the room and bathroom and the bed was very comfortable. Unfortunately this was quite undone by the view out the window… the car park, the side of one of the wings of the building and looking down, a workmans area with a green propane gas tank. Now bear in mind we are in Enniskillen area - the land of the beautiful Lough Erne. We called up reception and said that we "a little disappointed" with the view and asked about the possibility of another room with a better view but we were told there was none available (Mickey had told us there were only 71 staying in the hotel) and that junior suite was available for an extra 30 pounds a night (which they told us was a discount from 50 pounds extra a night). I kindly declined and continued to find a couple of other things that were missing that in my experience of four star hotels, come as standard… eg. a safe in the room and a minibar. I guess I felt that because I had taken the mid week "pick me up" break, I was "bargain basement" customer to the hotel - even though the literature in the room told me I was a "valued guest".
We unpacked and went down to the spa which we were well pleased with. No problems. Not too crowded and pleasant experience.
The next morning we went down to breakfast and we waited to be seated. We waited, and we waited, and unfortunately waited some more. Eventually we decided to take our seats ourselves and when we asked for our table to be cleared, the staff were terribly apologetic and were quick to arrange our table for us. We had to ask for a menu to be given to us and it was probably another 10 minutes before we were able to place our order. It appeared we weren't the only ones waiting either and it was clear others weren't happy. The pancakes and french toast that were supposed to be available were not replaced and so we went without that morning. The cooked aspect to our breakfast wasn't great either - a traditional Irish fry which was a bit dry. On the up side of this experience, the staff themselves such as Frances that morning were very helpful and friendly. I think something had gone wrong with that breakfast from a staffing point of view as our breakfast the next morning was much more organised although we did decide to forget the irish breakfast.
Our dinner that evening was, by contrast to our first breakfast experience, a complete success. My wife and I were exceedingly pleased with our greeting from Gerard who took us to our seats. We were then waited upon by Elizabeth who brought her charm and personality to her job as she took our orders and was exceedingly helpful with every request made. It was clear she enjoyed interacting with people as she was the same with other patrons in the room. The food itself was of a high quality and it was at this stage I could see why the restaurant had received it's Michelin rewards.
We then moved on to the Cocktail bar area and we were served by Jessica who it appears is bound to own her own cocktail bar as she put together a cocktail not on the menu but very enjoyable indeed! She also brought her own personality to her job and she showed interest in us as people and was keen to join in conversation. We are also grateful to the staff of the Manor House for allowing us to sing along to some music played on the guitar by another of the patrons in the bar area. The best night's craic for some time I can assure you!
The checkout experience was smooth and no problems were encountered.
So I think the things that have made this visit worthwhile have been the people working in the hotel. The restaurant and cocktail bar area experiences were great too. But I am left with a tinge of disappointment over the aforementioned room and breakfast experiences.
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- Also Known As:
- Manor House Hotel Killadeas
- Manor Hotel Killadeas
- Manor House Country Hotel Killadeas, County Fermanagh, Northern Ireland