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“Not that bad, but there are better alternates” 3 of 5 bubbles
Review of Park Inn by Radisson Sheremetyevo Airport Moscow Hotel

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Park Inn by Radisson Sheremetyevo Airport Moscow Hotel
Ranked #3 of 14 Hotels in Khimki
Milan, Italy
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not that bad, but there are better alternates”
3 of 5 bubbles Reviewed March 7, 2013

Was there for a business trip. The airport hotel is linked with a complementary hotel shuttle from the Terminal, taking almost 30min for a direct distance of just 500m!! The Breakfast is pretty poor and the breakfast room itself is very ridiculous! Th rooms are quite okay but very small. WIFI is avbl. for additional costs. The only good thing with this hotel is the short walk to the Sheremetyevo Express train station taking you direct to Moscow city centre...

Room Tip: Could not recommend any room!
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  • Stayed July 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank absinthmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerPIMoscow, General Manager at Park Inn by Radisson Sheremetyevo Airport Moscow Hotel, responded to this review, March 14, 2013
Thank you for your review of the Park Inn by Radisson, Sheremetyevo Airport Moscow.
We appreciate the feedback and be assured that we will be addressing the points you highlighted.
We would look very much forward to welcoming you back if your travels bring you to Moscow once more.
Regards
Gerard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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710 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
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London
Level Contributor
58 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed December 17, 2012

Value = horrendously overpriced
Location = Convenient, but the shuttle only comes every half hour so not exactly useful. It is impossible to walk from the airport even though it is a stones throw from the terminal (you can see the hotel). Also, there is no signage outside the terminal to let you know where to stand so you end up waiting outside in the freezing cold in the hope you are in the right place.
Rooms = Small, nasty and poorly decorated. There are absolutely no amenities (e.g. shampoo) which you would expect to be included for such an overpriced hotel.
Breakfast = Truly awful, and located in an appalling room.
Service = Slow and without smiles.
Recommendation = Sleep in the airport terminal and save your money.
Internet = Incredibly overpriced.

  • Stayed December 2012, traveled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Karl013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerPIMoscow, General Manager at Park Inn by Radisson Sheremetyevo Airport Moscow Hotel, responded to this review, December 19, 2012
Thank you for your review of the Park Inn by Radisson Sheremetyevo Airport.
We are deeply sorry that we did not meet your expectations and our service levels were not to your standards.

I personally apologize for any shortcomings and if you give us the opportunity to welcome you back, we as a team in line with our Yes I can! service attitude will do our upmost to make it a more memorable experience.

Please be assured that I will be discussing the issues you raised with our team and we are most upset that the service was "slow and without smiles" as you mentioned.

We will be reviewing the possibility of more signage in the airport with the authorities as this has been previously mentioned by another guest recently. Through investigations we are aware that Terminal D due its several exits over a space of 500M, is difficult to pin point the pickup area when outside. Inside there are several signs directing to the collection point with a timetabled schedule but it can be drowned out with a lot of advertisement in this area.

Thank you for your feedback as only with such comments can we continue to improve and make your trip more pleasant.

Regards
Gerard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
170 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed December 14, 2012

Ranovated old soviet colosseum. Rooms are small, but clean. Breakfast is ok. Only some 500m from terrminal D, but almost impossible to find way to walk. Hotel provides free shuttle bus, but doesn't show the timetables anywhere at the airport, meaning you end up waiting there, almost an hour like I did. Internet is outrageously expensive, charging for it nowadays is almost like charging extra for using shower! No complimentary water bottles in the rooms, either.

  • Stayed December 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Purjelentaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerPIMoscow, General Manager at Park Inn by Radisson Sheremetyevo Airport Moscow Hotel, responded to this review, December 19, 2012
Thank you sincerely for your feedback, we value all comments about our hotel and we will follow up on every experience shared to ensure future visits are more positive.

We have signage in the airport directing towards the pickup point with a time table of approx arrival of our free shuttle bus every half hour. We are extremely sorry if you missed them and if you plan to return our reception team would be very pleased if you call the hotel and we will send a bus for you.

To future Tripadvisor travelers, we advise to ask at the information in the airport if you experience problems or likewise to call the hotel reception. The hotel is visible from all terminals but walking is difficult due to logistics.

Internet costs are presently being review and we thank you for this valuable feedback which we hope to have some positive changes in the very near future.

We would be very pleased to welcome you back in the future and thank you for sharing some positive comments regarding cleanliness in the hotel.

Regards
Gerard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
862 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
3 of 5 bubbles Reviewed November 20, 2012

I have stayed at better Park Inns (and other Carlson Club properties). This one is primarily for airline crews who have to overnight at SVO, and the stranded passenger (me) forced to stay here by situation and circumstance. I had the Bed, dinner and breakfast plan.

The dinner buffet (choice of two Russian "salats", two really poor entrees) was pathetic - avoid at all costs and bag it prior to arrival. They have a full service restaurant, but I cannot comment on it as I didn't eat there. The breakfast was a pleasant step up from dinner. There were about 40 items, including "roasted" bacon and other sliced meats. The bread was dry as a bone, but real butter is available. It seems that few Russians know how to cook eggs, so the omelet(?) was more like stiff soup.

The tubs are too narrow for a tall person to stand in comfortably and turn around. The bedding was acceptable if you can tolerate thin pillows. The TV has multiple language news channels, which is a plus.

Still, I would not pick this hotel to stay at - I would only stay there IF there was no other option.

Room Tip: Watch for slight step down when entering bathroom; and, be prepared to hug the wall when using the n...
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  • Stayed November 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CherokeeMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerPIMoscow, General Manager at Park Inn by Radisson Sheremetyevo Airport Moscow Hotel, responded to this review, November 22, 2012
Thank you for taking your valuable time to review our hotel.
It is only with such welcomed feedback that we can continue to improve and exceed expectations.
It is with regret that you were not satisfied with the dinner buffet.
Your comments are taken on board and we will be sure to profile our buffet menu for airline guests who have missed flights better to their nationality offering both a local and international starter option.

It is unfortunate that you did not dine in our restaurant as we offer both international and local cuisine 24 hours every day. Our staff love to engage with our guests especially our Chefs who are more than willing to be challenged in the kitchen for any request.
Thank you for informing future guests and trip advisor readers on your points and we look forward to welcoming back in the future if you give us another opportunity.

Regards
Gerard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atyrau, Kazakhstan
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 7, 2012

Nice hotel, expensive but hey, this is Moscow. The internet is outrageous, very expensive. For the price of the hotel you would think they would include internet but hey, if you can bend them over why not? Convienent location near Sheremtyevo Airport with free transport...What? SOMETHING FREE? NO WAY! Oh well, I will take it. ;)
Seriously, good clean hotel with nice helpful staff and most speak English, good restaurant (again, just a little pricey), and good breakfast buffet. The entrance is difficult to find. I had a cab driver bring me from another airport and he had difficulty finding the entrance but it was night time. You have to go through the airport entrance barriers, take a ticket then immediately u-turn to go back towards Moscow. The hotel is on the right, I think we passed the entrance but the cab driver found an exit just passed the gas station and talked the guard into letting us in without having to drive who knows how far to get come around again.

Room Tip: They keep the hotel toasty in winter so you might want to crack the window if you don't like sle...
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  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Conde1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerPIMoscow, General Manager at Park Inn by Radisson Sheremetyevo Airport Moscow Hotel, responded to this review, November 12, 2012
Thank you kindly for taking the time reviewing our hotel. We are delighted with the comments you have written especially "good clean hotel with nice helpful staff". It’s great that our team’s Yes I Can! attitude is once more recognized.
Now that you know the way after your last trip we are looking very much forward to welcoming you back.
Thank you again from all of us here.
Regards
Gerard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watford, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed October 4, 2012

This mhotel is very close to the airport and has regular free shuttle service during the day. We managed to walk there too but it was a bit difficult walkiung over aq flyover complete with cases! Better to wat for the shuttle!

Very friendly and helpful staff and you can get a day room for 6 or 12 hours. Perfect for getting a decent rest between flights. The room was comfortable with a good bathroom and shower. The restaurant was super. Great food and a table on the veranda where we sat and talked for ages until it was time for our next flight.

I wont hesitate to go to this hotel again if I have another stopover in Moscow.

  • Stayed May 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Claire J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerPIMoscow, General Manager at Park Inn by Radisson Sheremetyevo Airport Moscow Hotel, responded to this review, October 22, 2012
5/5, Thank you very much from All of us here in the hotel!!
"Friendly Staff, decent rest, comfortable, great food......."
Please let me know when you are intending to return. It would be great to welcome you again on your travels.

Thanks for such a super review.

Regards
Gerard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed September 26, 2012 via mobile

What do you expect from a hotel at the airport? To be good for business and connected to the apt. This hotel fails in both. It is not connected to the airport but hasna shuttle service. During the nite is every hour and not at 4 am. So if you have a flight between 5 and 6 you need to walk which is possible in summer but not nice in winter. Internet is with a jurassic system of using vouchers by the hour. Internet cost is abnormal. The rooms are bare with no minibar. The bill is settled at the check in. Anything else is to be paid separately. Breakfast starts at 5... All in all go there only if absolutely need it and you have a flight which is compatible with the shuttle timetable

Stayed September 2012, traveled on business
Helpful?
Thank Satriale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerPIMoscow, General Manager at Park Inn by Radisson Sheremetyevo Airport Moscow Hotel, responded to this review, October 22, 2012
Unfortunately we did not get it right this time and I do apologize for not meeting your expectations.
We are as you mentioned not connected physically to the airport but we are only a 5 min drive away and easy accessible with our free shuttle bus every 30 mins.
We don’t have a bus leaving on the half hour between 4-5 due to our Think Planet campaign, where we look to save energy costs but at no discomfort to the guest as we offer per demand/ on call service for this 1 half hour. We track all flight delays, arrivals and departures for this hour also and if required we continue the service.
Thanks for your review and hopefully we will get another opportunity to make a better impression in the future.

Regards
Gerard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Inn by Radisson Sheremetyevo Airport Moscow Hotel

Property: Park Inn by Radisson Sheremetyevo Airport Moscow Hotel
Address: Mezhdunarodnoye Hwy, 1, Khimki 141400, Russia (Formerly Park Inn Sheremetyevo Airport Moscow)
Phone Number:
Location: Russia > Central Russia > Moscow Oblast > Khimki
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 14 Hotels in Khimki
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Inn by Radisson Sheremetyevo Airport Moscow Hotel 4*
Number of rooms: 297
Official Description (provided by the hotel):
The contemporary Park Inn by Radisson Sheremetyevo Airport Moscow Hotel located in proximity to the main Air hub in the region. We offer relaxed and friendly atmosphere and high quality service. • Walking distance to Sheremetyevo International Airport (terminals D,E,F)• Free regular shuttle bus from and to Terminals D,E,F (every 30 minutes by schedule)• 297 modern and comfortable rooms including 11 suits with seating/work areas, sleek flat screen TVs and complimentary high speed wireless connection, telephone, air conditioning, bath amenities and hairdryer • Non-smoking and rooms for the physically challenged/handicapped • 24-hours Restaurant and Lobby Bar featuring international cuisine• 24-hours Room Service• Laundry services• Wi-Fi throughout the hotel• Meeting rooms are for 30/15/6 delegates with diverse coffee breaks and lunch and dinner menus• Conference room with daylight for 50 delegates• Secured parking• Club Carlson loyalty program and Frequent Flyer programs• Day-use rates ... more   less 
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Also Known As:
Park Inn Sheremetyevo Airport Moscow Hotel Khimki
Hotel Complex Sheremetyevo 2
Park Inn By Radisson Sheremetyevo Airport Moscow Hotel Moscow Oblast/Khimki, Russia

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