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“Very Good”
Review of Castle Dargan

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Castle Dargan
Ranked #1 of 1 Hotels in Ballygawley
cork
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very Good”
Reviewed January 24, 2012

I booked a table for dinner last week & i did rethink twice about doing so but i could not say a bad word about it. Food great and every one at the table loved it. It was right on the money.
Service was very good & the young ladies that served us were very friendly and i think that is what makes it. Good friends, Good food, & Good service.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank carroll19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBreslin, Manager at Castle Dargan, responded to this review, February 3, 2012
Dear carroll19,

Thank you for your kind comments regarding your recent viist to our Restaurant, your comments have been passed on to our Team and we look forward to welcoming you to Castle Dargan soon again

Kind Regards

Francis Breslin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (254)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Antrim, United Kingdom
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 24, 2012

beautiful stay. food was wonderful the weather was fantastic never realised Sligo was as beautiful,

Room Tip: my breath is bad so explained in email got beautiful down stairs appartment
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  • Stayed July 2011, traveled as a couple
    • Value
    • Location
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Helpful?
Thank sharon189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBreslin, Manager at Castle Dargan, responded to this review, February 3, 2012
Dear sharon189,

Thank you for your kind words regarding your recent visit to Castle Dargan Estate. I am really pleased that you enjoyed your stay with us and that you took the time out to post this on TripAdvisor. We look forward to welcoming you back with us the next time you are in Sligo.

Kind Regards

Francis Breslin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
IRELAND
Level 5 Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 22, 2012

We stayed in Castle Dargan recently on a Super Valu B&B deal. We had previously been there for an amazing Sunday lunch and thought it'd be a nice place to stay for the weekend.
It is nice. Very inpressive drive-up to the hotel. Lovely grounds. Check-in was easy and the girl was very friendly.
I was a little disappointed with the room. We had asked for the main hotel. It was fine, very roomy but no little extra touches. Only one bottle of shampoo and shower gel. No robe or slippers. Limited TV channels. The walls were quite thin. No folder with the room service menu etc in it on the first night- but it appeared the second night. Free wifi though which is a big plus for me!
We ate in the bar both nights as nothing on the restaraunt menus really attracted me. Food was good and the area to eat in was nice (bar noisy baby) Breakfast was limited-I had to ask for yogurt the first day and there was none available on the second day. Beautiful views of the golf course from the restaraunt though! Newspaper available.
We didn't bother with the spa as we went to Enniskillen for the day-it's only an hour away.
All in all it was very very relaxing and we did enjoy our stay. The staff are very friendly and most helpful.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank PIPTYPIBE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBreslin, Manager at Castle Dargan, responded to this review, February 3, 2012
Dear PIPTYPIBE,

On behalf of Castle Dargan Estate I would like to thank you for taking the time to write this review. It is only through customer feedback such as yours, that we can continue to monitor, maintain and improve our standards.Let me assure you your comments are noted and will be used to improve on the areas you have mentioned.

Look forward to welcoming you back to Castle Dargan

Kind Regards

Francis Breslin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 21, 2012

Castle Dargan is a lovely Hotel. The staff are very welcoming. The golf course is well designed and beautifully situated. Food is excellent and plenty of it. Rooms are a good size. We only stayed one night and wished we had booked in for more. Any golfer would love it. Did not try the spa, but if the rest of the hotel is anything to go by the spa would be first class. Cannot wait to go back

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anon352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBreslin, Manager at Castle Dargan, responded to this review, February 3, 2012
Dear Anon352,

Thank you for your feedback regarding your recent stay at Castle Dargan, I have passed on your kind comments to our Team.

Looking forward to welcoming you back

Kind Regards

Francis Breslin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed January 10, 2012

HAd a great stay at castledargan the weekend started off with ringing for directions as we got lost a pleasant girl on the phone directed us right to the door, check in was a breeze the same girl as we joked about us getting lost! We booked for the restaurant couldnt fault food it was fantastic all though the restaurant was very busy. We were booked for the spa that afternoon but the bath was out of order the girls there were very helpful and apologetic. Went to Breakfast early Sunday as Saturday morning seemed to be up in a heap much more organized on Sunday morning and food also fab both morning. Had a late check out and the girl also recommended us to stay for Carvery very glad we did as it was delicious.
All in all very happy with stay breakfast Sunday made up the disasters Saturday morning!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Silverfoxy34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDargan, Sales & Marketing Executive at Castle Dargan, responded to this review, January 17, 2012
Dear Silverfoxy34,

Thank you for taking the time to post your experience on Tripadvisor. We monitor and review all guest experiences and use your feedback to improve our service to all guests.

I have taken the liberty of passing your comments to our Front of House Manager, Spa Manager and also to our Head Chef.
I thank you for your positive comments and we have used your feedback to improve the level of service for all at Castle Dargan.

We look forward to welcoming you back to Castle Dargan in the near Future.

Raymond Horkan
Sales & Marketing Executive
Castle Dargan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, United Kingdom
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 9, 2012

Found the reception staff friendly on arrival although didn,t explain routine regarding breakfast arrangements etc. Had pre booked the spa treatments though when we went for them one of the hydro bath treatment was not working so were offered a complimentary bottle of wine! Rang reception to book a table in the restaurant but when we arrived the booking was not marked in the book. The waitress confirmed with reception that the booking was taken and found it written on a piece of paper but had forgotten to tell the restaurant. Given conmplimentary drinks in the bar while a table was set up. When we finally got the table and ordered, it took half an hour for our drinks to arrive, so was given another bottle of complimentary wine (very nice). The meal was good. Breakfast a bit of a disaster, no organisation at all in the restaurant and ran out of everything before 10 o,clock. Our suite was perfect with a fantastic view. Would go back though maybe eat elsewhere.

Room Tip: walled garden suites perfect for pre dinner drinks and separate lounge for watching tv and having co...
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beverley c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDargan, Sales & Marketing Executive at Castle Dargan, responded to this review, January 17, 2012
Dear Beverley C,

Thank you for your review of your experience at Castle Dargan.

Your comments are very important to us and have been passed to our Restaurant Manager. I apologise for the confusion and delay in serving your meal. Our team in the Restaurant aim to provide the very highest levels of service and I am sorry this did not happen for you on this occasion. We will make changes and review our booking procedure to ensure this does not occur in the future.
We have also revised and improved our checking in procedure for all future guests.

Our Balneotherapy Bath was temporary out of order but is now fully operational.
If I can be of assistance to you on a future visit, please do not hesitate to contact me.

Sincerely.

Raymond Horkan
Sales & Marketing Executive
Castle Dargan Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N Ireland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 6, 2012

We have just returned for a 2night break which we got ion GroupOn..We were really excited about the trip and liked what we saw on the net. We got a great deal on GroupOn so we couldnt complain about the price.

We arrived and were greeted by a receptionist (brunette/Irish) who didn't even have the manners to look at me while she spoke to me. She didn't try to sell the hotel to us by letting us know what it had to avail (restaurants, bars etc) so we were very confused as what to do that evening. She didnt even explain where breakfast would be served the next morning nor where her instructions to our room very clear. When our booking was taken we werent made aware we needed to book the SPA treatments before, therefore we missed out on our free treatment because of this. it should have been explained or the receptionist should have went over our deal with us (this might have been too much effort though)

I felt that the staff were over worked. I noticed that three members of staff were working the bar area for food and drinks, as well as the restaurant and the early bird menu. Well done to the staff for not mucking up any orders but I dont feel that this is fair on staff nor is it fair on customers. The staff were so busy they could barley talk to you. Customer service is key!

Breakfast has no flow! I have worked in the hotel business for years so I feel that it could be better. It could be layed out around the sides of the room so that customers are not walking over the top of one another to get to the middle. Table's could be numbered so that if staff are dealing with a table they know were to go, they seemed confused at times. Presentation and food was lovely!

Our suite was fab! We really enjoyed it and we felt spoilt! The food was amazing and for the type of accommodation it was reasonable priced.

From reading the other comments on this site I feel it is fair to say that the managers really need to address the receptionist's behavior. More customer service training is obviously required.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDargan, Sales & Marketing Executive at Castle Dargan, responded to this review, January 17, 2012
Dear Linda L,

Thank you for commenting on your recent stay at Castle Dargan.

I am disappointed to learn of your issues during your stay with us. We have reviewed all of your feedback and have made a number of changes to improve the level of service offered in all departments at Castle Dargan. The Team at Castle Dargan pride themselves on offering the very highest levels of service in all departments to all guests and I apologise that there were some deficiencies during your stay.

Thank you for your positive comments on the high quality of our food, I have informed our Head Chef, and we have taken on board your suggestions for the layout of our breakfast buffet.

If I can be of assistance to you on a future stay, please do not hesitate to contact me.

Sincerely.

Raymond Horkan
Sales & Marketing Executive
Castle Dargan Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castle Dargan

Property: Castle Dargan
Address: Ballygawley, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Sligo > Ballygawley
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ballygawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Castle Dargan 4*
Number of rooms: 46
Official Description (provided by the hotel):
Castle Dargan Hotel offers unsurpassed accommodation facilities ranging from stunning en-suite guest rooms and Wall Garden Suites to the magnificent Castle Dargan House Premier Suites all of which present an old world charm with modern day comforts. Our signature beds; The Vogue & Elegance mattresses with feather down duvets & pillows are featured in every bedroom, ensuring a peaceful night's slumber. We also include: direct-dial phones, complementary broadband access, digital TV, tea/coffee making facilities, smoking & non smoking wings. ... more   less 
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Also Known As:
Castle Dargan Golf Hotel And Wellness Centre
Castle Dargan Hotel Wellness Centre
Castle Dargan Ballygawley

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