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“Nice facility but very poor management.”
2 of 5 bubbles Review of Auchen Castle

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Auchen Castle
Ranked #1 of 1 Hotels in Beattock
Certificate of Excellence
Aberdeen, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice facility but very poor management.”
2 of 5 bubbles Reviewed October 27, 2012

I went to Auchen Castle as a potential venue for my wedding. It looked very nice on the website and also in the brochure that was sent out. When we turned up the grounds were very picturesque and inside the castle was very nice. Judging from previous reviews the place has been improved greatly in the last 18 months.

However, what let the place down was the owner. I can't be entirely sure of his name as he didn't actually introduce himself when we arrived. We were shown around the facility by the nameless owner and what sticks out in my mind was that he seemed to be in a great hurry. He didn't give us any time to actually view the venue or the rooms before sitting us down to see if we had any questions.

During the very brief question and answer session he made bizarre statements such as 'she'd like to be the only bride on the day but like it or not...she's not going to be!' with reference to an up coming wedding. We were well aware that there was the possibility that there may be another wedding on the same day so this question wasn't even asked. He also referenced other brides and grooms by name, told us some of their very reasonable requests and in a very smug manner said, 'The first thing that springs to mind is 'Tough.'' Meaning he wasn't prepared to even try to deal with a simple request. I believe it was at this stage that I decided wholly that this place would not be our wedding venue. I didn't like the idea that he would then sit down with other wedding parties and complain about very simple wishes from myself or my fiancee.

However, it went on! After another story about booking rooms in the hotel, he eventually told us that he wasn't prepared to provide a basic booking service for the rooms as the vast majority of wedding venues do. It was left up to us to pay a deposit for every room in the hotel and on top of trying to organise a wedding, organise exactly what room every guest was going to stay in and also collect their payments before handing it over to him.

This was the stage at which my Fiancee had a bit of a cough. He simply stared until she was finished. Not so much as offering a glass of water. In fact, very little hospitality in that respect, at no point were any of us offered so much as a cup of tea.

I would also describe him as very patronising. In the middle of a very long disjointed story, he turned around to my mother and asked, 'Are you following me Dear?'

The final thing I will mention about the poor service, although this certainly isn't an exhaustive list, is our question about guests arriving the day before the wedding and eating at the hotel. You would be forgiven for thinking that there was a restaurant there as the main sign at the entrance says 'Hotel Restaurant.' However, he also informed us that we would have to organise for the guests to be taken out for dinner as they no longer had a restaurant. Given that he has now owned this venue for at least 18 months, and replacing the sign would be such a simple job, you might think that this would have been changed.

I found the owner's arrogant, conceited and patronising attitude very offensive and if this behaviour is a sign of how the wedding is to be coordinated, needless to say, we won't be handing over thousands of pounds to book our wedding at this venue.

Adam K

  • Stayed October 2012, traveled as a couple
    • Service
Helpful?
8 Thank Adam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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356 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Dumfries, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 22, 2012

After having our daughters wedding at Auchen Castle on Friday 19th October 2011 I would llike to thank Glen and all his staff for a fantastic day. Everthing run so smoothly and the meal was fantastic, the potions were so big that no one could eat the buffet at night. Nothing was too much trouble, the rooms were lovely clean great views great size and comfy beds and the breakfast had everything you could possibly want .If you are lucky enough to have a nice day the gardens are very impressive and a lovely background for great photos. So if you want a great location for your wedding I would highly recomend this venue.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rose57_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed October 16, 2012

I attended a family wedding at the hotel last week- it was absolutely fantastic! The hotel itself is beautiful and extremely impressive from the outside, the room we stayed in was modern, clean and very comfortable with a great view (over the lake). All the staff were fantastic, very welcoming and friendly, and the main rooms were nicely decorated. The food was also great, the wedding breakfast was awesome. I was also extremely impressed that they supplied a sword to cut the wedding cake! Very cool and will be a difficult wedding to beat in my books!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gemma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rugeley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 24, 2012

There is only one word we can use to describe our wedding on the 11th august 2012,AMAZING!!!!!!!.The whole weekend was out of this world,Glen and all the staff were so helpful and professional in every way which in due course meant the wedding was like a fairy tale.The castle and surroundings are so beautiful,and the food is to die for,Glen made sure there were no hiccups before,during and after the wedding,and was a very calming influence on me as i was panicking during the run up to the wedding,Any problems were sorted out there and then and having a wedding group of nearly sixty that was appreciated.
From the bottom of our hearts we thank you for a truly amazing day which will never be forgotten by our family ,friends and most importantly US.


Sam&Jayne

Room Tip: just go there and be amazed
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Level Contributor
52 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed September 16, 2012 via mobile

Stayed here as a wedding guest for a night. It was a lovely venue and great location for a wedding. The rooms were good though we spent so little time there really. Great food and service contributed to a perfect day. The grounds are just lovely as well.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anna_c20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambs
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 14, 2012

We stayed at Auchen for a wedding weekend from Friday 7th September to the Sunday and it was marvellous. The rooms all have stunning unobscured views of the surrounding countryside. The rooms have tea and coffee making facilities and exceptionally comfy beds. The staff were excellent and couldn't do enough for guests even when it was getting late they still had a smile and helping hands if needed. Glenn the owner did everything in his power to make our stay the best ever and it was. The food was delicious well cooked and the sweets were to die for. Nobody had to wait for their meals and the children were served first which was a brilliant idea. All inweekends awesome weekend, I cannot recommend this venue highly enough. Well done to Glenn and ALL his team x

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tezlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plymouth
2 reviews
5 of 5 bubbles Reviewed September 10, 2012

Have just returned home from a wonderful weekend wedding, at this amazing venue. If anyone is thinking of having their wedding there I would highly recommend. Staff were friendly and so helpful, food was amazing. Glenn the owner didnt stop all day, making sure every single detail was perfect. The views from the rooms were something else as was the decor. Again, a great Wedding Venue

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Auchen Castle

Property: Auchen Castle
Address: 74 Junction 15 of the M, Beattock DG10 9SH, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Beattock
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Beattock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Auchen Castle 3.5*
Number of rooms: 26
Official Description (provided by the hotel):
Jewel of the Scottish Borders, in the heart of Robert Burns country, this beautiful 5 Star Castle boasts magnificent italian gardens, 26 beautiful boutique bedrooms and a breathtaking private lake. We're very proud to be one of Scotland's most sought after wedding destinations, only a short drive from world famous Gretna Green. ... more   less 
Also Known As:
Auchen Castle Beattock, Scotland
Hotel Auchen Castle
Auchen Castle Hotel

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