This is a superb hotel, I think probably the best in Lugano area. The quality at everything was phenomenal. Where to start ... the staff was very friendly. The hotel room was perfect, and I mean it: classy, spacious, very clean, everything was either new or perfectly maintained, the bathroom was outstanding, the bath had hydro-massage, and more. The hotel has a very nice pool indoors to relax. I visited during Winter so I could not enjoy the outdoor pool. I took a Spa day and it was really very good. The breakfast is included and has everything you may ever want even the typical Swiss breakfast "Birchermüesli" which is delicious (even compared to Sprüngli's Birchermüesli). The coffee and cappuccinos are top, I think you can actually tell the quality of a Hotel by the quality of their coffees.
In conclusion, I really recommend this Hotel. You won't be disappointed.