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“Good hotel with nice service”
Review of Mercure Lavasa

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Mercure Lavasa
Ranked #2 of 3 Hotels in Lavasa
Certificate of Excellence
Mumbai, Maharashtra, India
1 review
“Good hotel with nice service”
Reviewed August 25, 2014

Everything is so good about this place, the people etc. Nice place for family and couples.
We recently went to lavasa with the sole intent of doing absolutely nothing and this hotel helped us achieve that goal. The hotel has a great ambiance with some really helpful staff.. The rooms are slightly small but well furnished and well equipped. The staff is courteous and would immediately respond to every need. The food is good though but need to improve. it is better equipped for vegetarians than the non-veg lovers. Nonetheless the property is at the water front so people would have a variety of restaurants to choose.. The breakfast buffet is amazing . The staff gets a little baffled when the guests overflow however they do their best.. Over all a great place for atleast a one time visit to do nothing but relax oneself from the hustle bustle of the city life....

Room Tip: Rooms are good. Hope any view is good.
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  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Master_Bmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sachin-Malhotraa, General Manager at Mercure Lavasa, responded to this review, August 30, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Sachin Malhotra
Hotel Manager
Mercure Lavasa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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841 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
  • English first
  • French first
  • Any
English first
Pune
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 25, 2014

Recently stayed here on a business visit, and this hotel truly lived up to our expectations. Scenic location, top notch rooms, excellent service and some delicious food gives this hotel a 10 on 10 rating. The staff here are extremely friendly and always go out of their way to help you. The server at the restaurant on the lobby level was so so so courteous that he deserves a special mention. In spite of working long hours, and our dinner heading into the midnight, he served us with a smile. WOW ! Compliments to the young lad. I am sorry I cannot recall his name. Whenever you go to Lavasa next, do stay at the Mercure - it will exceed your expectations.

Room Tip: High floor
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  • Stayed August 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank 336Observer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sachin-Malhotraa, General Manager at Mercure Lavasa, responded to this review, August 30, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Sachin Malhotra
Hotel Manager
Mercure Lavasa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 22, 2014

Went there very recently for a single night because gigging in Lavasa. Staff was quite efficient. Food in buffet was pretty good. Loved the view from the rooms. A little overpriced but expected by Lavasa standards. Well taken care of

Room Tip: Travel in monsoons and take the rooms facing the road as there's a stream. The road is pretty si...
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  • Stayed August 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank AvSats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sachin-Malhotraa, General Manager at Mercure Lavasa, responded to this review, August 30, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Sachin Malhotra
Hotel Manager
Mercure Lavasa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamnagar
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 22, 2014

Just before a week we were there in lavasa Mercure...Reception staff was not smiling at all.Rooms were small. Hotel doesnt have its swimming pool and gym. (we have paid 6000 per night for one room)...

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
3 Thank mehulkhakharia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sachin-Malhotraa, General Manager at Mercure Lavasa, responded to this review, August 30, 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Lavasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Sachin Malhotra
Hotel Manager
Mercure Lavasa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
navi mumbai
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 20, 2014

Mercure lavasa is nicely placed hotel, just 5 minutes walk from the Promanade area. It has a decent restaurant if you want to have you food in the hotel. Room service is very efficient and quite quick. Staff is courteous and helpful. Room size is a little small , but acceptable. It also has a small balcony where two people can sit comfortably, but for for more not possible, then you have to stand. Good view's from either side rooms. Overall, a recommended place.

Room Tip: All rooms are alike, and equally comfortable
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  • Stayed August 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank mrknavimumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sachin-Malhotraa, General Manager at Mercure Lavasa, responded to this review, August 30, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Sachin Malhotra
Hotel Manager
Mercure Lavasa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 20, 2014 via mobile

I went for Lavasa and I loved that place. Hotel was good, clean with great view from balcony. I like the food though quantity of the food was not sufficient for 1 person. For fellow travellers, do check the near market it has a food hub and is just a walk away. Overall hotel experience was good. Staff from the kitchen was great and welcoming. Recommend staff at the front office to be little smiling and responding to calls. Seeing staff smiling it add cheers to you! I will recommend this hotel to my friends and will definitely visit again.

Stayed August 2014, traveled with family
Helpful?
1 Thank MKHANDUJA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sachin-Malhotraa, General Manager at Mercure Lavasa, responded to this review, August 30, 2014
Dear Guest,

Thank you for sparing time and posting your review on Mercure Lavasa.

We thank you for your detailed feedback on our services and we have noted the concerns put accross. It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

My team and I look forward to your next visit.


Regards,
Sachin Malhotra
Mercure Lavasa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed August 19, 2014

A short break at Lavasa was a welcome change. We had done an online booking at Mercure hotel. It turned out to be a decent choice. After a quick check in, we were escorted to our rooms. The rooms were daintily decorated and gave a good view of the promenade. The service was good and the boulevard is just a five minute walk. The in hotel dining was immaculate. The dinner was tasty and served in good ambience. Overall, a comfortable stay.

Room Tip: All rooms are suitably located.
See more room tips
  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Baljit8122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sachin-Malhotraa, General Manager at Mercure Lavasa, responded to this review, August 20, 2014
Dear Mr.Baljit,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Sachin Malhotra
Hotel Manager
Mercure Lavasa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Lavasa

Property: Mercure Lavasa
Address: 3 Dasve Circle, Lavasa 412112, India
Phone Number:
Location: India > Maharashtra > Pune District > Lavasa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Lavasa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Lavasa 4*
Number of rooms: 130
Official Description (provided by the hotel):
Nestled in the lap of Sahyadri Mountain ranges or the new World Heritage sites, is Mercure Lavasa. With 130 rooms opening to the vast expanse of nature on one side, and a upcoming cosmopolitian lifestyle on the other. Offering international hospitality and impeccable standards of quality that promise to make your every stay memorable.Welcome to Mercure! ... more   less 
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Also Known As:
Mercure Lavasa Maharashtra

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