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“Value for money in Lavasa”
Review of Mercure Lavasa

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Mercure Lavasa
Ranked #2 of 3 Hotels in Lavasa
Certificate of Excellence
Pune, Maharashtra, India
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Value for money in Lavasa”
Reviewed May 5, 2014

I had stayed in this hotel during our company event for two days.
Room service and staff was very helpful and responded quickly despite the hotel was fully occupied.
Buffet breakfast was awesome with wide variety.
Hotel is located at a 5-10 mins walking distance from the Lavasa lake. Surrounding is quiet
, most of the rooms have mountain view .

Compared with other hotels in Lavasa , i felt this is value for money.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vin0d_jadhav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, May 10, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Anand Ganesan
General Manager
Accor Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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842 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
  • English first
  • French first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
197 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed May 2, 2014

The property as well as Lavasa both fell short of our expectations. Lavasa itself in it s current state isnt worth going to. Incomplete construction all around ,the place is dull. Regarding the property we had held our company's dealer meet here . The property is small so too are the rooms. The bathrooms too are small but clean. But for all the amenities like pool etc one needs to go to the convention center around 700 m away.The food served in the hotel was pretty good and the staff were always helpful but all in all i wouldn go back to lavasa . There are much better weekend options close to mumbai

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sachin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, May 7, 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Lavasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Anand Ganesan
General Manager
Accor Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 27, 2014 via mobile

Had checked in with friends on 26th April 14 for a weekend outing. Had a horrible experience. You ask for some service in the late morning and after constant follow ups u get it around 9.30 pm. Room service food served with 1 plate missing. Took 45 mins to get that. When repeatedly complained the F&B in charge did not give away his name and hanged up the phone.

This is the funny part. Asked someone to clear the plates, as expected no one came. Finally kept the tray outside and that remained there till next day late check out. Every time you go to the reception you find someone complaining

No staff is interested to work there

Stayed April 2014, traveled with friends
Helpful?
4 Thank Mangeshmawalkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, May 2, 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Lavasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Anand Ganesan
General Manager
Accor Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmednagar, India
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 22, 2014

The Hotel is well located in Lavasa City. Lavasa is said to be the First Planned Hill City of India. Hotel location is excellent. Food quality was excellent. Rooms are very nice and have balconies. Great place to stay. Well surrounded by facilities like Club House.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kswapneel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, April 25, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Anand Ganesan
General Manager
Accor Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 17, 2014

it is better than average but less than v good.:) the rooms are nice and the property is also good. location wise it is well located. I can't say about the rooms because ours faced the open parking lot. The staff is good- not friendly, not rude. The food i found to be ok, nothing to write about. But the open dining area feels good and has good view. All in all a good experience.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Sarika N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, April 25, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Anand Ganesan
General Manager
Accor Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
114 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 14, 2014

This was my second visit to the hotel, last I had come here in march 2013. This time the stay was much better. The rooms were superb, good breakfast with lots of varieties and good staff. I am pretty satisfied and at the rate at which the rooms are being offered its value for every penny you sent. Go ahead and book at this hotel and you will not be disappointed!!

Room Tip: Go for Standard rooms with queen size bed.. they are the best.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DK2309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, April 21, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Anand Ganesan
General Manager
Accor Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 6, 2014 via mobile

The rooms were decent but serivce horrible. The room service ppl take their own sweet time. They are in no mood to serve. Overall not a great experience. Breakfast only Indian. Parking is in an open ground on the back and way back to the hotel is through a dusty path.

Stayed April 2014, traveled with family
Helpful?
1 Thank Soumit G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, April 10, 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Lavasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Anand Ganesan
General Manager
Accor Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Lavasa

Property: Mercure Lavasa
Address: 3 Dasve Circle, Lavasa 412112, India
Phone Number:
Location: India > Maharashtra > Pune District > Lavasa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Lavasa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Lavasa 4*
Number of rooms: 130
Official Description (provided by the hotel):
Nestled in the lap of Sahyadri Mountain ranges or the new World Heritage sites, is Mercure Lavasa. With 130 rooms opening to the vast expanse of nature on one side, and a upcoming cosmopolitian lifestyle on the other. Offering international hospitality and impeccable standards of quality that promise to make your every stay memorable.Welcome to Mercure! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Booking.com, Expedia, ACCOR, Hotels.com, TripOnline SA, Cancelon, Cheap Tickets, Priceline, HotelQuickly and Hotel.de so you can book your Mercure Lavasa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Lavasa Maharashtra

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