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“Don't expect any good service”
Review of Mercure Lavasa

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Mercure Lavasa
Ranked #2 of 3 Hotels in Lavasa
Certificate of Excellence
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Don't expect any good service”
Reviewed April 27, 2014 via mobile

Had checked in with friends on 26th April 14 for a weekend outing. Had a horrible experience. You ask for some service in the late morning and after constant follow ups u get it around 9.30 pm. Room service food served with 1 plate missing. Took 45 mins to get that. When repeatedly complained the F&B in charge did not give away his name and hanged up the phone.

This is the funny part. Asked someone to clear the plates, as expected no one came. Finally kept the tray outside and that remained there till next day late check out. Every time you go to the reception you find someone complaining

No staff is interested to work there

Stayed April 2014, traveled with friends
Helpful?
4 Thank Mangeshmawalkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, May 2, 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Lavasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Anand Ganesan
General Manager
Accor Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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859 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (218)
Date | Rating
  • English first
  • French first
  • Any
English first
Ahmadnagar, India
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 22, 2014

The Hotel is well located in Lavasa City. Lavasa is said to be the First Planned Hill City of India. Hotel location is excellent. Food quality was excellent. Rooms are very nice and have balconies. Great place to stay. Well surrounded by facilities like Club House.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kswapneel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, April 25, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Anand Ganesan
General Manager
Accor Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 17, 2014

it is better than average but less than v good.:) the rooms are nice and the property is also good. location wise it is well located. I can't say about the rooms because ours faced the open parking lot. The staff is good- not friendly, not rude. The food i found to be ok, nothing to write about. But the open dining area feels good and has good view. All in all a good experience.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Sarika N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, April 25, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Anand Ganesan
General Manager
Accor Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
114 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 14, 2014

This was my second visit to the hotel, last I had come here in march 2013. This time the stay was much better. The rooms were superb, good breakfast with lots of varieties and good staff. I am pretty satisfied and at the rate at which the rooms are being offered its value for every penny you sent. Go ahead and book at this hotel and you will not be disappointed!!

Room Tip: Go for Standard rooms with queen size bed.. they are the best.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DK2309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, April 21, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Anand Ganesan
General Manager
Accor Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 6, 2014 via mobile

The rooms were decent but serivce horrible. The room service ppl take their own sweet time. They are in no mood to serve. Overall not a great experience. Breakfast only Indian. Parking is in an open ground on the back and way back to the hotel is through a dusty path.

Stayed April 2014, traveled with family
Helpful?
1 Thank Soumit G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, April 10, 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Lavasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Anand Ganesan
General Manager
Accor Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
432 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed April 1, 2014

The property has been well constructed and has nice and spacious rooms. The food at the restaurant of the hotel is good and there are lot of options for vegetarians. Location of the hotel is not bad and is well located near the main attraction points. Overall a nice experience for a small getaway from Mumbai.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MukulJain_2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, April 5, 2014
Dear Guest,

Thank you for sparing time and posting your review of Mercure Lavasa.

We are happy to know you had an enjoyable stay and it was a pleasure to have been of service to you. We thank you for your detailed feedback on our services.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

My team and I look forward to your next visit.

General Manager
Mercure Lavasa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Lavasa

Property: Mercure Lavasa
Address: 3 Dasve Circle, Lavasa 412112, India
Phone Number:
Location: India > Maharashtra > Pune District > Lavasa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Lavasa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Lavasa 4*
Number of rooms: 130
Official Description (provided by the hotel):
Nestled in the lap of Sahyadri Mountain ranges or the new World Heritage sites, is Mercure Lavasa. With 130 rooms opening to the vast expanse of nature on one side, and a upcoming cosmopolitian lifestyle on the other. Offering international hospitality and impeccable standards of quality that promise to make your every stay memorable.Welcome to Mercure! ... more   less 
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Also Known As:
Mercure Lavasa Maharashtra

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