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“Overall really good!”
Review of Mercure Lavasa

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Mercure Lavasa
Ranked #2 of 3 Hotels in Lavasa
Certificate of Excellence
Columbia, MO
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Overall really good!”
Reviewed January 27, 2014

Stayed here a week ago and everything was as good as they could do. Yes the rooms are a bit small but the hotel makes up for it with excellent service and food. They did not charge us for a late check-out and they even printed our plane tickets for free. Their in-house restaurant was very good and the hotel itself is in good condition. I would recommend.

Room Tip: Try the room service, their food is really good.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, January 27, 2014
Dear Guest,

It is always a pleasure to receive positive feedback and we are delighted to receive it for your stay at Mercure Lavasa.

I would like to thank you for sharing your feedback with us and thereby giving us the opportunity to enhance our service quality.

Look forward to welcome you on your next visit soon.

Sincerely,

Anand Ganesan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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858 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (218)
Date | Rating
  • English first
  • French first
  • Any
English first
India
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 26, 2014

We had booked deluxe rooms in Mercure thinking that they will be bigger than standard rooms. On reaching there we found out that all rooms are same size and only difference is the floor and internet connectivity plus some free packages that they give in bigger rooms.

Its a basic hotel with basic minimum facilities. The toiletries are also basic so do go to expect any luxuries. The views are decent from both sides. Location is also ok but its not in main street so u take arnd 10-15 mins walk to get there

Positives: 1) Room service is good, they even cook for children according to your specifications 2) Buffet spread for breakfast is quiet decent 3) view from back side of hotel is decent and outside hotel is nice to walk around

Negatives: 1) Very small rooms 2) All rooms in hotel are same size 3) With an extra bed in the room there is absolutely no place to move around

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank richa678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, January 27, 2014
Dear Guest,

Thank you for sparing time and posting your review of Mercure Lavasa.

We are happy to know you had an enjoyable stay and it was a pleasure to have been of service to you. We thank you for your detailed feedback on our services and we have noted the concerns put accross.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

My team and I look forward to your next visit.

Sincerely,

Anand Ganesan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
4 reviews
Reviewed January 25, 2014

Stayed for a night recently. Check in was not very smooth and check out was even worse. Room sizes were smaller than expected. Breakfast was good. Though rooms were small but were well appointed. Does not have gym and other facilities but have a tie up with some club

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gupta_Vishalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, January 27, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive valuable feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Needless to say we are looking into the problems faced and are taking necessary steps.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Anand Ganesan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 24, 2014

Good service, centrally located. many restaurants nearby. one can spend time near lake doing watersports or just relaxing in the park. NIce place for a weekend getaway. 1hour from Pune city. please make your reservations before hand as the property is mostly sold out during peak season.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sonam_sawant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, January 27, 2014
Dear Guest,

It is always a pleasure to receive positive feedback and we are delighted to receive it for your stay at Mercure Lavasa.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and looking forward to welcome you on your next visit soon.

Sincerely,

Anand Ganesan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
99 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed January 15, 2014

The hotel is very clean and fresh looking, however I found the rooms to be a bit cramped and several amenities were not working properly or absent to begin with. However it is the dining that presented the best and worst parts of this hotel to me. The food was quite good but the service was pathetic..the wait staff seemed under-staffed and they took ages to come to the table. It was very irritating to shout / snap at them every time we needed something at the table. I hope the hotel will take note of this feedback and work on improving their service.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zenith2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, January 17, 2014
Dear Guest,

Thank you for sharing your experience at the Mercure Lavasa for your stay.

I am glad to know that you had a pleasant stay and like our rooms and offerings. At the same time please allow me to express my sincerest apologies for the inconvenience faced at dining area. My restaurant manager has been briefed about the same and will look into the same.

I believe that you will give us the opportunity to better serve you in the near future. Looking forward to welcome you on your next stay with us.

Sincerely,

Anand Ganesan
General Manager
Mercure Lavasa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 14, 2014

I stayed in Mercure for 2 days. The stay was pleasant and the rooms were very clean.
Breakfast options were nice. I visited for Business meeting purpose. Hence I could feel the reception counters were not enough to accomodate the check-in process. Even I felt the restaurant and dining area was too conjested. But overall good experience.

Room Tip: Rooms on the back side allow you to have a full view of Lavasa
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RahulSP_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, January 17, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Lavasa. It is always a pleasure to receive valuable feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Needless to say we have noted down your suggestions and will look into the same.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Anand Ganesan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed January 14, 2014 via mobile


My family stayed at the Mercure Lavasa during the last week end of Dec 2013 Our experience was pretty amazing.After all the husttle and bustle of the city life, Mercure Lavasa is a perfect destination to spend some quality time in the greenery and the pristine nature around you. The tranquillity and peace we found in Mercure Lavasa made the long drive from Mumbai worth it.
The Resort is very nice; The rooms are very clean and tidy with all the amenities. Our room had good views of the mountains with small houses like swiss chalets. But the most amazing thing is the food. The Food is to die for.... very yumiiieeee...We have stayed in some of the best five star hotels in India and abroad but have no doubt that the quality and taste of the food was one of the very best. Special thanks to Chef Sushant who took great care of our needs as we had a small kid with us. We tried some meals in the other big hotels in Lavasa but the food there they was not as good and tasty. Staff is very cordial and make you feel at home.

Abhijeet Guin
Sr. Vice President & CFO
ICICI Securities PD

Stayed December 2013
Helpful?
Thank AbhijeetGuin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand G, General Manager at Mercure Lavasa, responded to this review, January 17, 2014
Dear Guest,

We are extremely grateful for your words of kindness for Mercure Lavasa and its team. It’s such feedback as yours that propels us to reach for even greater heights.
Your feedback has been passed on to all our departments, and needless to say, the team is thrilled by the same. We have noted your suggestions and have started working on same.

I look forward to the opportunity of receiving you once again at Mercure Lavasa.

Sincerely,

Anand Ganesan
General Manager
Mercure Lavasa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Lavasa

Property: Mercure Lavasa
Address: 3 Dasve Circle, Lavasa 412112, India
Phone Number:
Location: India > Maharashtra > Pune District > Lavasa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Lavasa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Lavasa 4*
Number of rooms: 130
Official Description (provided by the hotel):
Nestled in the lap of Sahyadri Mountain ranges or the new World Heritage sites, is Mercure Lavasa. With 130 rooms opening to the vast expanse of nature on one side, and a upcoming cosmopolitian lifestyle on the other. Offering international hospitality and impeccable standards of quality that promise to make your every stay memorable.Welcome to Mercure! ... more   less 
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Also Known As:
Mercure Lavasa Maharashtra

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