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“Helpful staff and very spacious service apartments in Lavasa”

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The Waterfront Shaw, Lavasa
Ranked #1 of 3 Hotels in Lavasa
Certificate of Excellence
Hyderabad, India
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Helpful staff and very spacious service apartments in Lavasa”
Reviewed December 5, 2013

We stayed here during October, 2013 and were accompanied by 2 kids. We were actually on a day-trip to Lavasa. It was a weekday and so the place was deserted. Kids liked the hill city and so we decide to stay there for a night. We collected the brochures from visitors center and started inquiring about various stay options.There are many stay options like Fortune, Mercure. Waterfront Shaw is just opposite to the Visitor's center. So, we inquired there. The place is getting renovated now. Being a weekday, the Manager offered us the best room. It is in the third block which had both the Lake and hill view.

The service apartment was very spacious for four of us. It had TV, microwave, plates to eat, utensils to cook. Bathrooms were clean and neat. We were extremely happy with the facilities in the apartment and all the services provided by the staff. The staff is very courteous. All the happening places are near the hotel. So, it is very convenient. We had a stroll in the night. It was breezy and we had a nice time. The next day morning we had a breakfast which is included in the tariff. The breakfast had many varieties and all of us could eat our favorite dish.

All in all a comfortable stay in Lavasa at an affordable price and with all the possible amenities.

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
Thank Caravanfrmhyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfrontshaw, General Manager at The Waterfront Shaw, Lavasa, responded to this review, December 7, 2013
Dear Guest.

We thank you for your feedback on Trip Advisor.

We are happy to hear that you liked our rooms, their decor, the space, furniture and fixture.

We are glad to hear that you and your family enjoyed the breakfast served on the Promenade, next to the lake. Good to hear that you enjoyed the variety served on buffet.

Your compliments have been conveyed to the staff and they are grateful for the appreciation.

We thank you for choosing Waterfront Shaw for your stay and look forward to have you at our place soon.

Assuring you of our best of services.

Thanks and warm regards.

Mukesh Kumar.
General Manager.
Mob : +91 9920081024.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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885 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (316)
Date | Rating
  • English first
  • Russian first
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English first
Mumbai
Level 2 Contributor
3 reviews
Reviewed November 28, 2013

We were there for only for 2 days, but it was really memorable. I had booked a suite overlooking the waterfront, the front-desk staff, Sushant, I believe, noticed my wife would have difficulty walking up 2 floors, so upgraded us to a 1 Bedroom Apartment at no extra cost. It was lovely room; done well in blue theme. It too overlooked the waterfront and promenade, was spacious and neatly maintained. The Waterfront Shaw has plenty of restaurants attached to it. The American Diner is ok, but the breakfast was superb. Chor Bizarre was amazing, Great ambiance, excellent service, and wonderful food. Everything we had there was good. The American DIner too had great staff; the manager, Gaurav, is a nice guy, who treated us with a complimentary dessert for a mishap that occurred with one of our orders; i won't go into the details because the staff were genuinely sorry and more than made up for it. Finally, we were allowed to check-out 2 hours later than the usual time, which was great because it allowed us to fresh-up, pack, and leave in leisure.

Room Tip: The extra charge for the rooms facing the waterfront is totally worth it. Aim to get only those room...
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  • Stayed November 2013, traveled as a couple
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Helpful?
Thank coupleofDs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfrontshaw, General Manager at The Waterfront Shaw, Lavasa, responded to this review, November 30, 2013
Dear Guest.

Thank you for the time that you have taken to provide a feedback of your stay with us.

It has been our constant endeavor to provide the best of Waterfront Shaw to every guest. Your words not only indicate that we are in the right direction, but also help to boost our morale to continue with our efforts.

Your compliments have been conveyed to the staff and they are grateful for the appreciation. Both Sushant and Gaurav joins me in thanking you for complimenting them for good work done.

We look forward to your continued patronage and support.

Thanks and warm regards.
Mukesh Kumar.
General Manager.
Mob: +91 9920081024.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level 4 Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 27, 2013

First off, we reached there with a telephonic assurance that there was room in the other hotel there but the managers obviously had an arrangement and we were palmed off.

then we were given incredibly small bedroom-living space for 11000! the hotel had peeling paint and the manager was arrogant.

the façade outside was a pleasure though with the waterfront imitating the Quays of Singapore.

would never return to the hotel.

Room Tip: to find a good room leave from the exit and go to anther hotel
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  • Stayed July 2013, traveled with family
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Helpful?
Thank Sindhu R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfrontshaw, General Manager at The Waterfront Shaw, Lavasa, responded to this review, December 10, 2013
Dear Madam.

We thank you for your feedback about your experience at The Waterfront Shaw on Trip Advisor.

We value your feedback as your comments are vital for us to continue improving all our facilities.

Please accept our sincere apology for not standing up to your expectations.

We gather that you were 5 to 6 members of your family and had no prior room reservation with us. You were shown the only One Bedroom room apartment that we had and rate sheet was shown to you. You were also shown the room before you decided to stay with us. Though we never recommend more than 4 people to stay in a one bedroom apartment, you wanted to have the room for that night. The rate for extra person included the bed and next day breakfast.

However, our apologies once again for the inconvenience caused and hope you do not take this atypical incidence against us and offer us another opportunity to experience our hospitality. We look forward to have you again with us and would like to meet up with you on your next visit.

Thanks and warmest of regards.

Mukesh Kumar.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 21, 2013

we had a 1bhk overlooking the parking lot in the second block. the room was decent except for a couple of inconveniences. the telephone & shower were not working. the sofa cum bed was practically useless. our 5 year old kid could not sleep on it even with the matress. the breakfast was good. service was ok. there was one instance that alarmed us was that of the cleaner leaving the room open. it was open when we returned after a small outing, though nothing was missing. we reported this to the front desk at the time of checking out. the staff does not understand the gravity of such issues.

Room Tip: waterfront rooms must be preferred, though at a premium.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank J_Majethia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfrontshaw, General Manager at The Waterfront Shaw, Lavasa, responded to this review, November 30, 2013
Dear Mr. Majethia.

We thank you for taking time out to give your feedback about us on Trip Advisor.
We value your feedback as your comments are vital for us to continue improving all our facilities.

Please accept our apology for equipment not working in the room. Our Executive Housekeeper and Chief Engineer join me in apologizing for the inconvenience caused. They assure me that they will be taking corrective measures so that such incidence is not repeated.

We also thank you for pointing out the incident that alarmed you. We have taken this up with the concerned room boy and he has been counseled on the same.

It will be our humble request, not to take this atypical incidence against us and offer us another opportunity to look after you. We assure you that you will notice the mark difference.

We assure you of our best of services and look forward to meeting up with you on your next visit.

Warm regards.

Mukesh Kumar
General Manager.
Mob: +91 9920081024.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviewed November 18, 2013

We had a wonderful time. Lavasa is an unbelievable concept in the heart of India... To be seen is to be believed..
The 'The Waterfront Shaw' on the promanade is the place to be, totally vibrant and alive with a unique buzz and also caters to satiate palates of all kinds of food lovers..'The Oriental Octopus' and 'The Chor Bizzare' are a treat for a gourmet, each dish carefully and meticulously carved, with distinctive flavours. The mouthwatering desserts, shakes and the coffees at the 'Grandmas' were thoroughly enjoyed by the kids...
The apartment is warm and homely with spacious rooms and an adequate kitchenet. The staff are friendly and helpful. The breakfast at the American Diner had an elaborate Indian vegeterian buffet with special touches of serving FRESH fruit juices n eggs, bacon and sausages as per order.
The kids thoroughly enjoyed riding the bicycles along the promanade, available at the Waterfront Shaw on a nominal refundable deposit, tho the condition of some of the bicycles could be improved upon by the management.
The Dasvino Club is also worth a visit. The gym has top-notch equipment...Spa an experience not to be missed... And the food on the deck cafe with its spectacular setting is superb.
Would definitely revisit....

Room Tip: Promanade facing rooms
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  • Stayed November 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with this hotel

Helpful?
Thank Khushi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfrontshaw, General Manager at The Waterfront Shaw, Lavasa, responded to this review, November 30, 2013
Dear Ms. Khushi.

We appreciate taking out time to give your feedback on Trip Advisor.

We thank you for your compliments and are glad that we were able to meet your expectations.
Your compliments have been conveyed to the staff and they are grateful for the appreciation.

We thank you for choosing Waterfront Shaw for your stay and look forward to have you at our place soon. Assuring you of our best of services.

Thanks and warm regards

Mukesh Kumar.
General Manager.
Mob : +91 9920081024.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 15, 2013

the best hotel in lavasa, location wise if you want to be right on the promenede, apartment hotel
with adrawing room kitchen , bedroom & a small balcony facing thr lake. Good breakfast included , served below in open air.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 870premg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfrontshaw, General Manager at The Waterfront Shaw, Lavasa, responded to this review, November 17, 2013
Dear Guest.

We thank you for your compliment of considering us as the best apartment hotel in Lavasa.

We are happy to hear that you liked our rooms, their decor, the space, furniture and fixture.

We are glad to hear that you and your family enjoyed the breakfast served on the Promenade, next to the lake. Good to hear that you enjoyed the variety served on buffet.

Your compliments have been conveyed to the staff and they are grateful for the appreciation.

We thank you for choosing The Waterfront Shaw for your stay and look forward to have you at our place soon. Assuring you of our best of services

Thanks and warm regards.

Mukesh Kumar.
General Manager.
Mob : +91 9920081024.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navi Mumbai, India
Level 5 Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed November 10, 2013

We had a calm and quite and pollution Diwali here. The ambiance is excellent. The staff very co-operative and helpful. The room sizes were good and the amenities good. The housekeeping staff did an excellent job of cleaning the room everyday. Overall the hotel is neat and clean. The external walls need painting at the earliest and the minimal leakages in the internal wall should be attended to asap.

Now - you provide a microwave, you provide an induction stove - but where are the vessels /crockery to use them. In case you don't provide then please inform so that we can carry our own stuff if necessary.

Room Tip: The promenade facing rooms are kind of noisy. If you need complete calm the mountain side is better.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank radhadyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfrontshaw, General Manager at The Waterfront Shaw, Lavasa, responded to this review, November 17, 2013
Dear Guest.

We appreciate taking out time to give your feedback on Trip Advisor.

We thank you for your compliments and are glad that we were able to meet your expectations.

Your compliments have been conveyed to the staff and they are grateful for the appreciation.

We are glad to know that you liked 1 BHK apartments for the space, view, location and neatness.

Sir, your suggestion with regards to painting of external wall is well taken and the necessary action has been initiated. Work of painting the external wall has started and is well in progress and even the minor seepages has also been looked into and work on them is almost on completion.

We thank you for choosing The Waterfront Shaw for your stay and look forward to have you at our place soon. Assuring you of our best of services

Thanks and warm regards

Mukesh Kumar.
General Manager.
Mob : +91 9920081024.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Waterfront Shaw, Lavasa

Property: The Waterfront Shaw, Lavasa
Address: Village Dasve | Post-Mose Via-Panshet Taluka-Mulshi, Lavasa 412107, India
Phone Number:
Location: India > Maharashtra > Pune District > Lavasa
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Lavasa
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Waterfront Shaw, Lavasa 3*
Number of rooms: 43
Official Description (provided by the hotel):
The Waterfront Shaw, Lavasa designed on the famous Portofino style of architecture is located on the amazing promenade of Lake Dasve, nestled between Lake Warasgaon and the picturesque mountain ranges of Lavasa. A boutique all suites full serviced apartment offering a choice of studio, 1 and 2 bedroom apartments that can comfortably host a family, the hotel also operates ten branded F&B outlets on its sprawling promenade which include The All American Diner - serving hearty American meals through the day; Chor Bizarre - Fine Dining Indian Cuisine; Orient 8 - South East Asian Cuisine; Past Times - English Pub; Granma's Homemade - Bakery; Pizzavala - serves homemade Pizzas; Tabakh - Lebanese Cuisine; Tikka Town - Indian fast food; Cafe Promenade - Multi Cuisine Al Fresco dining in fair weather; Chaat Waat - Indian street food; Twisteez - a unique QSR fried potato snack on a stick. All rooms are fully furnished with air-conditioned bedrooms with attached bath. Kitchenette with refrigerator, microwave, Tea/Coffee Maker and supplies, crockery. Cable TV and Free Wi-Fi Internet in rooms/ Free In-room entertainment (movies and games on demand). Full security - Electronic door locks, Room Safes, Writing Tables Plus *Toiletry set, *weighing scale, *hair dryer. Daily needs - Daily Newspaper/ Daily Car Wash/ Free Ice. Resident guests are pampered and spoilt for choice, whether it is free delivery of newspapers, ice or freshly baked bread to all rooms, daily complimentary car wash, free cycles and games consoles for kids, a pet friendly hotel that gently bids you goodbye with a memento of a personal photograph along with a rare bloom of the indigenous Karvi plant besides packaged drinking water to thoughtfully take care of your return journey, we work hard to make each visit of yours a memorable experience. The Waterfront Shaw also boasts of being the only resort in the country that offers Free Hollywood Movies on Demand through its state of the art Walt Disney acquired MovieBeam service. An RCI affiliated and award winning Platinum resort, The Waterfront Shaw also manages The Dasvino Town & Country Club which includes: The Karvi Spa & Salon, Swimming Pool, Nautilius Gym, Tennis Courts, Squash Courts, Snooker & Games Rooms, Card Room, Kid's Play Area, Amphitheater, Conference Rooms besides Oriental Octopus - Fine Dining South East Asian Cuisine; Dance Vino - Bar & Lounge; The Deck - Multi cuisine All Day Dining; Lounge & Tea Room By The Lake. Needless to mention, entry to the club for its guests is complimentary as well as use of the swimming pool that overlooks the lake Dasve and the Nautilus gym. Special discounts and privileges are also extended for partaking other services at the attached club In April 2013 The Waterfront Shaw became India's first hotel to earn the "Certified Guest Service Property" title awarded by the American Hotel & Lodging Educational Institute (EI). To earn the title, all front-line employees completed EI's Guest Service Gold Training program and successfully passed the Certified Guest Service Professional (CGSP) exam. Trip advisor has recognized the property with its Certificate of Excellence for three consecutive years 2012 - 2013 - 2014. The property consistently receives praise for its guest service, which is amply demonstrated through its Top Rating amongst all hotels in Lavasa Some of the other awards won by The Waterfront Shaw, Lavasa are; - RCI Platinum Award 2014, Best Timeshare Resort, Mid Category, Mumbai Region - Make My Trip Platinum Pick Year 2013 For Stellar Performance. ... more   less 
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Also Known As:
The Waterfront Shaw, Lavasa Hotel Lavasa
The Waterfront Shaw, Lavasa Maharashtra

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