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“service quality hopeless”

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Fortune Select Dasve, Lavasa
Ranked #3 of 3 Hotels in Lavasa
Certificate of Excellence
Aurangabad, India
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“service quality hopeless”
2 of 5 bubbles Reviewed April 30, 2011

firstly i had made bookings through travelguru and my bookings was with extra bed but even after reminding the front office i was not given the extra bet uptill midnight.and next day the buffet breakfast was hopeless as not fit for a star category hotel.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hsdy2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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459 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
mumbai
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 19, 2011

Fortune Lavasa
We booked directly with the hotel and had requested lake-facing room, we checked on Thursday and checked out on Friday
1 .Fortune:
Pros :

Room : Lake facing room good, overall clean room and spacious, big bathroom (though we felt that the exhaust, ventilation in the bathroom was not good enough), shower curtain was having large black dots but it did not bother us as the bathroom was very spacious, would rate 8.5 out of 10
Staff: The ladies manning the front desk very nice and professional, very warm and helping .
Extremely friendly and courteous and very professional, for ex. we had order hot chocolate and were unhappy with the taste and the texture, the server give us second helping (chocolate, milk hot water served separately) , that too did not solve the problem so we kept it on the table as it is. The server did not charge us for the same and was apologetic, took a written feedback from us to enable him to take up with the kitchen staff. Would rate 10 out of ten.
Proximity:
Very close to the promenade, excellent view
Cons:
Food: While the spread was good, the food lacked taste, some items lacked texture (we used to have dinner and breakfast), was of poor taste and texture. We did leave our feedback, would rate the food 6 out of 10.
Sports facility: pool table did not have all right equipment, few balls were missing, and the placement of the table is in a common passage so at time you landed up hitting the walls. Would rate 4 out of ten.
Pool: clean, small, on day 1, the lifeguard was missing and we could not find pool towels, I had to go to the changing room and force open a cupboard to get one. On second day, the towels were there and so was the lifeguard. Though I did get concerned on few electrical wires running very close to the pool (they were used to power up decorative lights in the evening, and the wire was split and attached by take to the decorative lighting) when I pointed it to the lifeguard, he mentioned that there tied (to a bush) and will not be of problem.) Very noisy as they have huge fans /exhaust for the AC on the top floor of the hotel

Others:Check put took some time; give the valet 10 minutes to get your car, as the car park is further away from the hotel


2. Lavasa
As a planned city it still has a long way to go, also due to the court order all construction is on hold so one see is lot of unfinished work (bungalows, new construction in unfinished state). Climate was very pleasant in the evening .
Things to do
Boating: Very impressed by the quality of the boats, kayaks and other sporting facilities, the pier and the safety, would rate 10 out of 10
Nature walk: near ekant resort, scenic, though got nervous when heard some growling in the bush and saw the birds flying off, did not wait to see what animal it was, we turn back
Theater: The town hall has mini theater (complimentary for those stating in Lavasa), saw mama mia on day 1
Xtrail : rock climbing etc : kept if for next time
Overall good experience, good break, I am sure it will be very scenic once it’s all done up and will be greener after the rains .

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank p10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi, India
Level Contributor
44 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed March 6, 2011

Fortune Lavasa, is best hotel currently operational in the hill city. It is centrally located and have amazing views. Staff is courteous and rooms are spacious and provides luxuries of all kinds. Food preparation is excellent and one must ensure that he / she have a breakfast in this hotel and deserts too :)

Stayed January 2011, traveled on business
Helpful?
Thank SameerBansal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed March 6, 2011

We went to Lavasa for a day and stayed at Fortune Select. Hotel. Our room was clean and spacious with all modern amenities. The view from our room was great but the couple that went alongwith us was allotted a room which was facing construction sites. However, food left a lot to be desired.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swatiagarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mumbai
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed February 9, 2011

Ever heard of a house keeping charge in case u miss the scheduled cleaning time, heard of a bar tender who doesn't mix drinks on the menu, heard of being charged for a soiled napkin/ towel, ever experienced your checkout billing having taken 30mins and front office staff struggling to add up your bills. If you are adventurous and wish to experience all the above please visit Fortune Select Dasve (Lavasa). One could also feel like guniea pig as most staff here is either new or trainee from the hotel management institute around which seems to be missing to teach "HOSPITALITY" to their students.

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hetan_ashar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed November 25, 2010

We booked the Club room at Fortune Lavasa as a getaway from Pune for the weekend. The drive towards Lavasa is quite good with a major portion of it being in the Ghats.

Lavasa Fortune stands right out there once you get a first glimpse of Lavasa city. The hotel has a nice and trendy look to it with a wonderful restaurant. The club room is extremely nice and comfortable with its own little hall just in case you want to host some friends while you are there. The swimming pool overlooks the water lake. The restaurant offers buffets for all the meals which are complete 5 course meals with a lot of variety.

The best part of this hotel is the long walk it offers alongside the water and nice little restaurants. Pls do try the American Diners restaurant while you are there as you can relive the 50's in America.

On the flipside the rooms are a little expensive but I guess since there are not any other options one doesnt have a choice.

All in all a nice stay.

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maverick2k10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 21, 2010

In the month of June, i with my wife went over there, hotel is good in interior, with good veg food, its also having Gym & swimming poll, with internet connections, as per the rate the hotel is not bad all,The rooms well furnished with LCD screens

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rahul242424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fortune Select Dasve, Lavasa

Property: Fortune Select Dasve, Lavasa
Address: Plot No. 7, Dasve Circle | P.O. Dasve, Lavasa, Taluka Mulshi, Dist. Pune, Lavasa, India
Location: India > Maharashtra > Lavasa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Lavasa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fortune Select Dasve, Lavasa 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Fortune Select Dasve, Lavasa Maharashtra

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